Capital One Canada
161 Bay St 1800,
Toronto, M5J 2S1, ON,
Canada
Toronto, M5J 2S1, ON,
Canada
1 800-481-3239
Banking and FInancial Services
Capital One Canada Technographics
Capital One Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Capital One Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Capital One Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capital One Canada has purchased the following applications: ADP ezLaborManager for Time and Attendance in 2011, [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI in 2018, Bazaarvoice for Personalization and Product Recommendations in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capital One Canada is running and its propensity to invest more and deepen its relationship with ADP , [24]7.ai , Bazaarvoice or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capital One Canada revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capital One Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Capital One Canada Tech Stack and Enterprise Applications
Capital One Canada HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | UKG Workforce Central (ex Kronos Workforce Central) | ADP ezLaborManager | Time and Attendance | HCM | n/a | 2011 | 2011 |
In 2011 Capital One Canada implemented ADP ezLaborManager as its Time and Attendance platform, replacing UKG Workforce Central ex Kronos Workforce Central. The program targeted Capital One Canada operations with an employee population of approximately 1,300, aiming to centralize time capture and attendance tracking across frontline and corporate teams.
The ADP ezLaborManager deployment configured core time capture, shift scheduling, exception management, accrual and leave tracking, manager approval workflows, and time reporting functions. ADP ezLaborManager was set up to enforce labor rules and validation at point of entry and to align timekeeping with payroll cutoffs, leveraging the application modules typical of the Time and Attendance category.
Data migration and cutover activities coordinated the transfer of employee time history and schedules from UKG Workforce Central ex Kronos Workforce Central into ADP ezLaborManager. The rollout provided company wide coverage across Capital One Canada, supporting both hourly and salaried payroll process flows and manager approval chains. Implementation artifacts prepared payroll feed exports and standard reporting interfaces consistent with Time and Attendance operational needs.
Governance changes accompanied the system transition, centralizing timekeeping policy enforcement, updating manager approval matrices, and implementing role based access controls within ADP ezLaborManager. Training and change coordination emphasized operational supervisors and payroll administrators to standardize exception handling and accrual calculations. Project notes record that the engagement coordinated the implementation and transition from the Kronos time and attendance system to ADP ezLaborManager.
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Capital One Canada AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| [24]7.ai | Legacy | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Capital One Canada deployed the [24]7.ai Customer Engagement Platform on its public website to introduce conversational self service. The deployment places the [24]7.ai Customer Engagement Platform in the Chatbots and Conversational AI category for front line digital engagement on capitalone.ca.
Implementation centered on a web chat widget delivering virtual agent capabilities, including intent classification, dialog orchestration, contextual session management, and escalation to human agents. Configuration efforts focused on mapping conversational flows to common retail banking inquiries and integrating a knowledge base to support scripted responses and consistent customer messaging.
The platform was embedded directly on the corporate website and operated as the primary digital channel for retail customer interactions in Canada, supporting digital channels and contact center front door processes. Operational telemetry and conversational analytics were used to monitor intent accuracy and to refine conversation routing and escalation rules over time.
Rollout governance emphasized iterative conversation model training, regular content updates, and coordination between digital channels and customer service teams. Governance activities included cadence driven intent reviews and defined escalation playbooks to preserve conversational consistency and compliance with banking communication standards.
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Capital One Canada eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bazaarvoice | Legacy | Bazaarvoice | Personalization and Product Recommendations | eCommerce | n/a | 2017 | 2017 |
In 2017, Capital One Canada implemented Bazaarvoice on its public website. Capital One Canada implemented Bazaarvoice, a Personalization and Product Recommendations application, to support online product discovery and consumer content display across its customer-facing web channels.
The deployment centered on embedding Bazaarvoice components into site pages and leveraging the vendor platform capabilities typical of the Personalization and Product Recommendations category, including content ingestion, recommendation scoring, review and rating presentation, and personalized content rendering. Operational scope is focused on the corporate website customer experience, with configuration and moderation workflows established to manage consumer content and recommendation rules.
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Capital One Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Capital One Canada ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Capital One Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Capital One Canada CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Capital One Canada
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Capital One Canada Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Capital One Canada IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Capital One Canada digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Capital One Canada Technographics
Capital One Canada is a Banking and FInancial Services organization based in Canada,
with around 1300 employees and annual revenues of $200.0 million.
Capital One Canada operates a diverse technology stack with applications such as
ADP ezLaborManager, [24]7.ai Customer Engagement Platform and Bazaarvoice,
covering areas like Time and Attendance, Chatbots and Conversational AI and Personalization and Product Recommendations.
Capital One Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, [24]7.ai and Bazaarvoice.
Capital One Canada recently adopted applications including
New Relic APM in 2021, Impact Partnership Cloud in 2020 and Amazon CloudFront in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Capital One Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Capital One Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Capital One Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.