Capital One UK
Trent House, Station St,
Nottingham, NG2 3HX,
United Kingdom
Nottingham, NG2 3HX,
United Kingdom
44 34 4481-2812
Banking and Financial Services
Capital One UK Technographics
Capital One UK Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Capital One UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1250 Capital One UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capital One UK has purchased the following applications: Benefex Cloud8 BEAM at WorkTM for Benefits Administration in 2019, Cisco Jabber for Audio Video and Web Conferencing in 2017, Amazon Connect Cloud Contact Center for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capital One UK is running and its propensity to invest more and deepen its relationship with Benefex, a Zellis Company , Workday , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capital One UK revenues, which have grown to $713.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capital One UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Capital One UK Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex Cloud8 BEAM at WorkTM | Benefits Administration | HCM | n/a | 2019 | 2019 |
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Compensation Management | HCM |
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2022 | 2022 |
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Core HR | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Jabber | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Capital One UK deployed Cisco Jabber in its Nottingham customer service environment within its Audio Video and Web Conferencing estate. The application was actively used by Customer Service Advisors and a Senior Coordinator in the Customer Resolution Special Victims Unit to handle complaints and complex queries.
Cisco Jabber functioned as a softphone, presence and desktop collaboration client, supporting voice calling, instant messaging and ad hoc conferencing in agent workflows. The deployment supported inbound and outbound telephone interactions used for taking ownership of queries, issuing Summary Resolution Communications and Final Responses, and coordinating callbacks and escalations. Cisco Jabber served as the front line communication layer integrated into daily customer case handling and correspondence activities.
The service was operated alongside and interfaced with the contact center telephony platform Cisco Finesse and a suite of case management and backend systems used by agents. Systems listed in operational use included ProphIT for account access, SAS for call logs and escalations, Credit care, DDS, Athena, Apollo, Artemis, Disco, Helpfiles, Outlook, Excel, TS2, Aspect and Telrock. This combination linked real time agent presence and voice channels from Cisco Jabber with account access, database lookups, payment handling, correspondence management and scheduling tools. Operational coverage focused on the Nottingham customer service site and cross department interactions driven by phone, email and internal notes.
Governance of communications aligned with Financial Conduct Authority complaint handling guidance and included formal logging of agent feedback loops and prescribed call procedures maintained in Helpfiles. Cisco Jabber was embedded into those governance workflows to enable clear account noting, multi channel coordination and escalation routing across teams. The implementation positions Cisco Jabber within the Audio Video and Web Conferencing category as the unified agent communication client supporting Capital One UK customer resolution operations in 2017.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Cisco Unified Contact Center Enterprise | Amazon Connect Cloud Contact Center | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Capital One UK deployed Amazon Connect Cloud Contact Center to replace Cisco Unified Contact Center Enterprise as part of its cloud first migration to Amazon Web Services. The deployment aligned with Capital One’s strategy to reduce datacenter footprint, adopt microservices oriented patterns, and build a more open, integrated contact center architecture.
The Amazon Connect Cloud Contact Center implementation focused on contact routing and conversational workflows, using built in IVR design tools so nontechnical users could author and modify call flows. Functional capabilities implemented included interactive voice response menus, virtual hold with callbacks, agent management consoles, real time performance metrics, and speech to text transcription to make call content available for search and analysis by natural language processing tools, with a pay as you go consumption model and no per seat cost.
Integrations were explicitly centered on AWS platform services and the company CRM. Call recordings were persisted to Amazon Simple Storage Service, metrics were streamed via Amazon Kinesis into data warehousing pipelines such as Amazon Redshift, and AWS Lambda was used to call backend systems and APIs, while speech to text output fed downstream natural language processing for intent analysis.
Governance and rollout followed a rapid proof of concept and broad but fast operational adoption path. A proof of concept stood up in about three business days with a seamless CRM integration, hundreds of associates were trained in roughly 30 minutes each, and Capital One UK achieved 100 percent adoption for direct bank and fraud operations within five months, a pace described as more than twice as fast as prior migrations. The company reported clearer call and sound quality, improved customer navigation of IVR menus, positive feedback on virtual hold with callbacks, and noted that Amazon Connect scaled seamlessly as call volumes doubled and was expected to support a 25 times increase in agents and calls when deployed companywide, with the Amazon Connect Cloud Contact Center serving core Call Center business functions for customer service and fraud operations.
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Call Center, Customer Experience | CRM |
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2008 | 2008 |
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Call Tracking and Recording | CRM |
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2008 | 2008 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Capital One UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Capital One UK Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Capital One UK Technographics
Capital One UK is a Banking and Financial Services organization based in United Kingdom,
with around 1250 employees and annual revenues of $713.0 million.
Capital One UK operates a diverse technology stack with applications such as
Benefex Cloud8 BEAM at WorkTM, Cisco Jabber and Amazon Connect Cloud Contact Center,
covering areas like Benefits Administration, Audio Video and Web Conferencing and Call Center.
Capital One UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefex, a Zellis Company, Cisco Systems and Amazon Web Services (AWS).
Capital One UK recently adopted applications including
Workday Compensation in 2022, Workday Payroll in 2022 and Cisco Finesse in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Capital One UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Capital One UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Capital One UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.