List of Cisco Jabber Customers
Cisco
170 West Tasman Drive,
San Jose, 95134-1706, CA,
United States
San Jose, 95134-1706, CA,
United States
1 408-526-4000
Professional Services
86200
$61.5B
Since 2010, our global team of researchers has been studying Cisco Jabber customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Jabber for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Jabber for Audio Video and Web Conferencing include: Airbus, a France based Aerospace and Defense organisation with 56000 employees and revenues of $33.95 billion, Coca-Cola Europacific Partners, a United Kingdom based Consumer Packaged Goods organisation with 41000 employees and revenues of $27.16 billion, Manpower, a United States based Professional Services organisation with 27900 employees and revenues of $18.92 billion, Ford UK, a United Kingdom based Automotive organisation with 5960 employees and revenues of $17.22 billion, Telefonica Spain, a Spain based Communications organisation with 25595 employees and revenues of $13.94 billion and many others.
Contact us if you need a completed and verified list of companies using Cisco Jabber, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Collaboration software purchases.
The Cisco Jabber customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Collaboration software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AINS Telecom | Professional Services | 40 | $4M | Australia | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2015 | n/a |
In 2015, AINS Telecom implemented Cisco Jabber. Cisco Jabber, an Audio Video and Web Conferencing application from Cisco Systems, was deployed across the company to consolidate real time voice, presence, messaging and video collaboration for the 40 person Australian professional services firm.
The implementation configured Cisco Jabber as the primary softphone and unified communications client, enabling presence, instant messaging, audio and video sessions and client side call control. Cisco Jabber was integrated with contact center tooling to support agent workflows, and the deployment included configuration of call handling profiles, presence policies and desktop integration with the customer relationship management system.
Backend integration and architecture connected Cisco Jabber to existing telephony provisioning and contact center layers, with explicit backend software integrations to Finesse, Jabber, Frontier, Engin wholesale and voicemanager, Vocus and the CRM. The solution architecture linked Jabber clients to contact center orchestration via Cisco Finesse and to telephony trunks and provisioning services provided through Engin wholesale, Frontier and carrier services from Vocus, while CRM integration enabled screen pops and call logging.
Rollout and governance focused on staged adoption across contact center, customer service and sales functions, with centralized user provisioning, call routing governance and CRM synchronization controls. Operational governance emphasized configuration management for presence and call handling, and coordinated updates between the Cisco Jabber clients and the listed backend telephony and contact center systems.
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2015 | n/a |
In 2015, Airbus deployed Cisco Jabber as part of an Audio Video and Web Conferencing initiative across Airbus Europe. The program included management of local technical teams for Airbus Europe, and the replacement of all host machines with Cisco UCS for telephony systems, and updates to Cisco Call Managers executed across all Airbus divisions to align call routing and device registration.
The Cisco Jabber deployment was integrated into a broader conferencing and streaming architecture. Functional capabilities implemented included Cisco Jabber mobile access over the internet using Cisco Expressway, SIP based videoconference calls to the internet via Cisco Expressway, and a universal bridge for web, video, and audio conferencing using Cisco Meeting Server. Airbus also implemented a video on demand platform and Airbus Europe internal streaming with Vbrick, and configured streaming from Cisco Meeting Server to Vbrick.
The implementation tied together telephony host infrastructure and conferencing services, integrating Cisco UCS servers, Cisco Call Managers, Cisco Meeting Server, Cisco Expressway, Vbrick streaming, and Cisco Unified Contact Center Express. A scripted answering machine solution was developed on Cisco Unified Contact Center Express to support contact center workflows, while Cisco Jabber provided presence, instant messaging, and softphone capabilities across user endpoints. Operational coverage included Airbus Europe with rollouts into all Airbus divisions.
Governance was organized around local technical team management to coordinate hardware replacement, Call Manager updates, and multi system orchestration. Rollout activities emphasized cross team coordination between telephony, conferencing, and streaming owners to stabilize device registration, SIP peering, and external internet access for mobile Jabber users. The project record lists the main deployment projects accomplished for internal streaming, universal bridging, and contact center scripting.
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Allied Irish Bank UK | Banking and Financial Services | 2100 | $560M | United Kingdom | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2013 | n/a |
In 2013, Allied Irish Bank UK piloted Cisco Jabber within an Audio Video and Web Conferencing initiative to extend presence, instant messaging, voice, video, voicemail, desktop sharing, and conferencing capabilities to contact center agents and front line staff. The Cisco Jabber pilot was positioned against an existing split TDM and IP telephony environment and intended to increase agent collaboration and improve consistent customer experience across the bank's contact center estate.
The implementation context tied Cisco Jabber to the bank's broader Cisco Unified Communications and contact center architecture, which includes Cisco Unified Communications Manager for IP telephony and Cisco Unified Contact Center Enterprise for automatic call distribution and integrated voice response workflows. Functional capabilities tested with Cisco Jabber included presence and IM for real time agent status, voice and video for richer customer and peer interactions, voicemail and conferencing for multi party collaboration, and desktop sharing to enable screen pop assisted support scenarios.
Integrations were explicit and central to the design, Cisco Jabber was evaluated within an environment already integrated with Cisco Unified Customer Voice Portal for self service IVR and queuing, Cisco Dialer Outbound Option used by arrears and sales teams, a certified campaign management application for outbound campaigns, a bespoke agent desktop application for regulatory interaction logging, and Cisco Real Time Adherence feeding workforce management. Operational scope covered the bank's centrally managed contact center fabric, virtual contact center creation across remote offices, and routing of inbound calls from roughly 60 percent of branches into the centralized contact center.
Governance and rollout emphasized centralized control, unified reporting, and consistent customer messaging, enabling cradle to grave reporting for agents and centralized analytics for customer profiling and lead generation. Outcomes documented in the deployment context include improved consistency of hold messaging and IVR prompting, simplified integration points, greater queuing efficiency across multiple sites, and the ability to route calls flexibly to meet service level demands, while next steps noted include upgrading Cisco Unified Contact Center Enterprise and expanding collaboration capabilities via Cisco Jabber.
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Axalta Coating Systems | Oil, Gas and Chemicals | 12800 | $5.3B | United States | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2015 | n/a |
In 2015, Axalta Coating Systems deployed Cisco Jabber as part of a global voice and unified communications architecture. The deployment is categorized as Audio Video and Web Conferencing and was integrated with an existing Cisco collaboration estate to deliver enterprise presence and soft client capabilities.
The implementation was embedded into six geographically distributed Cisco clusters across North America, EMEA and APAC, running versions 9.x, 10.x and 11.x of Cisco Communications Manager, Cisco Contact Center Express, Cisco Unity Connection and Cisco Unified Presence including Cisco Jabber. Functional modules and capabilities included real time presence and softphone clients via Cisco Jabber, contact center handling and CCX scripting for inbound routing, unified voicemail and messaging through Unity Connection, and centralized call control with Communications Manager.
Integration work centralized the dial plan and voice routing, bringing various local PBXs into a structured architecture using SIP, H.323 and MGCP voice gateways and native SIP trunking. Operational coverage spanned more than 30 countries and approximately 13,000 end users, with regional IT leads coordinating local cutovers and site transitions into the shared Cisco voice framework.
Governance and rollout were executed through formal project management activities including requirements gathering, bill of materials development, negotiation with Cisco and local partners for pricing, procurement of equipment and licensing, and configuration of cluster nodes. Implementation deliverables emphasized CCX script development where contact center functionality was required, Visio documentation of logical and physical connectivity, and oversight of training to align regional support and IT operations with the centralized voice services.
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BNP Paribas UK | Banking and Financial Services | 8000 | $4.5B | United Kingdom | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2016 | n/a |
In 2016 BNP Paribas UK implemented Cisco Jabber for Audio Video and Web Conferencing. The Cisco Jabber rollout was provisioned against a single CUCM cluster that supported over 12,000 endpoints across EMEA, establishing a centralized unified communications architecture.
Implementation focused on standard unified communications modules, including softphone functionality, presence and instant messaging, audio and video conferencing, and desktop click to call. Additional capability configuration included Cisco Agent Desktop user and administrator profiles, Unity Voicemail integration, Single Number Reach, and support for fax and analogue line requirements.
Integrations were explicitly tied into the broader voice stack, including Cisco Unified Communications Manager, Unity Voicemail, NICE call recording, Eclipse Call Management System for CDR reporting, and ServiceNow for BAU fault tickets and service requests. The environment also interoperated with Cipc softphone clients, Cisco click to call, Lync and Skype for Business, Kurmi provisioning tools, Alcatel Lucent DECT systems, and local carrier connections for analogue and ADSL circuits.
Operational coverage encompassed trading voice support, back office teams, traders and VIP users based from London and across EMEA, with day to day operations handling new joiner provisioning, fault analysis through to resolution, headset replacements and bespoke call routing setups such as call pick up groups and hunt groups. Governance relied on centralized administration on the CUCM cluster, BAU workflows managed through ServiceNow, and CDR based reporting via Eclipse, with Kurmi used to streamline device and user provisioning.
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Banking and Financial Services | 4300 | $2.9B | United Kingdom | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2014 | n/a |
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Retail | 51000 | $8.8B | United Kingdom | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2015 | n/a |
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Banking and Financial Services | 1875 | $883M | United Kingdom | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2017 | n/a |
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Construction and Real Estate | 1200 | $170M | Japan | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2016 | n/a |
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Consumer Packaged Goods | 41000 | $27.2B | United Kingdom | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2021 | n/a |
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Showing 1 to 10 of 48 entries
Buyer Intent: Companies Evaluating Cisco Jabber
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Cisco Jabber. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Cisco Jabber for Audio Video and Web Conferencing include:
- City of Fresno, a United States based Government organization with 4300 Employees
- Miller Thomson, a Canada based Professional Services company with 1200 Employees
- Inland Truck Parts Company, a United States based Automotive organization with 32 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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City of Fresno | Government | 4300 | $1.4B | United States | 2026-08-18 |
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Miller Thomson | Professional Services | 1200 | $248M | Canada | 2026-07-22 |
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Inland Truck Parts Company | Automotive | 32 | $5M | United States | 2026-07-17 |
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Education | 1000 | $250M | United States | 2026-05-22 |
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Media | 230 | $30M | United States | 2026-05-22 |
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Construction and Real Estate | 150 | $22M | United States | 2026-04-24 |
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Banking and Financial Services | 212409 | $67.4B | United Kingdom | 2026-04-21 |
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Non Profit | 90 | $9M | United Kingdom | 2026-04-20 |
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Non Profit | 80 | $8M | Australia | 2026-04-05 |
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Government | 20 | $2M | Sweden | 2026-03-30 |
FAQ - APPS RUN THE WORLD Cisco Jabber Coverage
Cisco Jabber is a Audio Video and Web Conferencing solution from Cisco Systems.
Companies worldwide use Cisco Jabber, from small firms to large enterprises across 21+ industries.
Organizations such as Airbus, Coca-Cola Europacific Partners, Manpower, Ford UK and Telefonica Spain are recorded users of
Cisco Jabber for Audio Video and Web Conferencing.
Companies using Cisco Jabber are most concentrated in Aerospace and Defense, Consumer Packaged Goods and Professional Services, with adoption spanning over 21 industries.
Companies using Cisco Jabber are most concentrated in France, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco Jabber across Americas, EMEA, and APAC.
Companies using Cisco Jabber range from small businesses with 0-100 employees - 2.08%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 58.33%, and global enterprises with 10,000+ employees - 22.92%.
Customers of Cisco Jabber include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco Jabber customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Audio Video and Web Conferencing.