Carglass
Cromhoffsbleekweg 3,
Enschede, 7513 ET,
Netherlands
Enschede, 7513 ET,
Netherlands
31 5343 20350
Automotive
Carglass Technographics
Carglass Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carglass and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6 Carglass employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carglass has purchased the following applications: Microsoft 365 for Collaboration in 2015, Genesys SMS Messaging for Customer Engagement in 2020, Intuit Mailchimp Mandrill for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carglass is running and its propensity to invest more and deepen its relationship with Microsoft , Genesys , Optimizely or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carglass revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carglass intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carglass Tech Stack and Enterprise Applications
Carglass Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Carglass began using Microsoft 365 for Collaboration. The company website includes references to Microsoft 365 artifacts, indicating an active Microsoft 365 tenant supporting core productivity and communications capabilities. Microsoft 365 provides Collaboration functionality such as hosted email, document collaboration, file storage and real time meetings, aligning with common deployment patterns for small service oriented automotive firms.
The deployment is companywide given the six person organization, covering administrative operations and customer facing communications. Governance appears concentrated in a small set of tenant administrators who manage user provisioning, SharePoint Online and OneDrive access, and baseline security and compliance settings within the Microsoft 365 tenant. Carglass Microsoft 365 Collaboration supports internal communications and document management across the business.
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Carglass CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys SMS Messaging | Customer Engagement | CRM | Genesys | 2020 | 2020 |
In 2020, Carglass implemented Genesys SMS Messaging as part of a broader standardization on the Genesys Cloud platform to unify customer journeys across voice, email, SMS, web messaging and WhatsApp. The deployment falls under the Customer Engagement category and centralized outbound and inbound customer communications for Carglass Netherlands.
The implementation configured Genesys SMS Messaging as an integrated channel within an omnichannel routing and journey orchestration framework, enabling automated SMS workflows and targeted outbound vehicle recovery communications. Configuration emphasized channel parity with voice and digital messaging, and standard Customer Engagement capabilities such as contact routing, message templates, and journey analytics were used to support customer service and recovery workflows.
Operational coverage targeted customer service and vehicle-recovery functions in the Netherlands, unifying interactions across voice, email, SMS, web messaging and WhatsApp into a single Genesys Cloud contact center architecture. The deployment connected service agents and outbound teams into consolidated queues and workflows, improving consistency of messaging and handoffs between channels.
Genesys Professional Services led the implementation and rollout, guiding configuration, journey design, and staged adoption across teams. Outcomes reported in the customer story include 75% of customers choosing digital journeys and doubling outbound vehicle-recovery productivity without adding headcount, reflecting increased digital adoption and throughput after the Genesys SMS Messaging implementation.
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Marketing Analytics | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2017 | 2017 |
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Carglass PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2017 | 2017 |
In 2017, Carglass implemented Intuit Mailchimp Mandrill for Transactional Email on its website. The deployment embeds Intuit Mailchimp Mandrill as the transactional email engine within the web stack to handle programmatic dispatch of customer communications triggered by online interactions. Architecture integrates the website with Mailchimp Mandrill via SMTP relay or REST API to manage template rendering, message queuing, and deliverability controls typical of transactional email platforms.
The implementation scope is focused on website initiated communications supporting customer service and booking or order confirmation workflows, aligning the Transactional Email capability with front end forms and transactional triggers. Governance and operational controls center on template management, sender authentication such as DKIM and SPF, and separation of transactional messaging from any marketing streams to maintain deliverability and compliance.
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Carglass IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Carglass
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Carglass Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Carglass IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Carglass digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Carglass Technographics
Carglass is a Automotive organization based in Netherlands,
with around 6 employees and annual revenues of $2.0 million.
Carglass operates a diverse technology stack with applications such as
Microsoft 365, Genesys SMS Messaging and Intuit Mailchimp Mandrill,
covering areas like Collaboration, Customer Engagement and Transactional Email.
Carglass has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Genesys and Intuit.
Carglass recently adopted applications including
Amazon CloudFront in 2022, Cloudflare CDN in 2021 and Genesys SMS Messaging in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Carglass’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Carglass’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Carglass technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.