Carnival Corporation
3655 NW 87th Avenue,
Miami, 33178, FL,
United States
Miami, 33178, FL,
United States
1 305-599-2600
Leisure and Hospitality
Carnival Corporation Technographics
Carnival Corporation Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carnival Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 115000 Carnival Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carnival Corporation has purchased the following applications: Kofax MarkView for AP Automation in 2019, Oracle Cloud HCM Absence Management for Absence and Leave Management in 2018, Nice Enlighten AI for CX for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carnival Corporation is running and its propensity to invest more and deepen its relationship with Tungsten Automation , FIS Global , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carnival Corporation revenues, which have grown to $25.02 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carnival Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Carnival Corporation Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax MarkView | AP Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Carnival Corporation implemented Kofax MarkView as an AP Automation solution to centralize invoice capture and workflow for payroll related payables within Carnival Cruise Line. The deployment was timed with onshore payroll operations in Miami and corresponded to a period when payroll staff managed pension contributions and crew financial documentation for officers and crew members.
Kofax MarkView was configured to provide document capture and indexing, automated invoice routing and approval workflows, and electronic records retention consistent with AP Automation capabilities. The implementation supported processing of payroll documents, audit trails for crew member loans and retirement documents, and secured access controls for payroll analysts and compliance reviewers.
Integrations were explicitly tied to existing finance and HR systems, including Oracle R12 for financial posting, Kronos for timekeeping inputs, Lawson for payroll process coordination, and PeopleSoft for HR records, with MS Office 365 used for document authoring and reporting by payroll staff. Operational coverage included Carnival Cruise Line payroll functions in Miami and processing pension contribution reporting for over 150 officers to the Istituto Payeezy Nazionale della Previdenza Sociale as part of crew payroll operations.
Governance and workflow changes accompanied the rollout, with payroll staff designated as subject matter experts and serving as liaisons to the Information Systems Department, enforcement of compliance initiatives, and oversight of year end tax reporting and audit processes. Kofax MarkView was positioned to standardize AP Automation workflows and to integrate document centric payroll controls into Carnival Corporation finance and payroll procedures.
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AP Automation | ERP Financial Management |
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2014 | 2014 |
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ERP Financial | ERP Financial Management |
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2022 | 2023 |
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Expense Management | ERP Financial Management |
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2015 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2019 |
In 2018, Carnival Corporation implemented Oracle Cloud HCM Absence Management as part of a broader Absence and Leave Management initiative. The work was executed under a global Oracle Cloud HCM program that also included Core HR, Benefit Management and Talent Management, with the programme led by a Global Programme Manager and Director starting January 2018.
The Oracle Cloud HCM Absence Management deployment was configured to support standard absence policies, absence lifecycle workflows and integration points with core HR and benefits processes. The program delivered data conversions from six source systems and produced more than 100 reports to support payroll, HR operations and absence analytics, aligning Oracle Cloud HCM Absence Management with enterprise HR process flows.
Technical scope included over 30 integrations to surrounding systems, and the rollout covered multiple Carnival brands including Carnival Cruise Line USA, Costa Italy, AIDA Germany and Carnival UK, providing centralized absence and leave management across those operating units. Functional coverage spanned HR, benefits administration and talent processes, with configuration focused on cross-brand consistency and localized compliance where required.
Programme governance and delivery were managed against a $20M programme budget, with direct reporting to the Global Brand CIO, CFO and CPOs. The engagement included management of supplier relationships with Oracle, Deloitte and TCS and implementation of programme management governance, including complex planning, budgeting and resourcing to coordinate deployments across brands.
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Benefits Administration | HCM |
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2018 | 2019 |
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Compensation Management | HCM |
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2018 | 2019 |
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Core HR | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2018 | 2019 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2020 | 2021 |
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Talent Management | HCM |
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2018 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | Nice Enlighten AI for CX | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, Carnival Corporation implemented Nice Enlighten AI for CX as part of its investments in Generative AI Platforms to augment customer experience and contact center operations, including deployments supporting Carnival UK operations. The implementation centers on purpose-built AI for CX capabilities designed to support both attended and unattended interactions, with a focus on agent augmentation and interaction-level intelligence.
Configured modules emphasize real-time agent assistance, automated conversational handling, and interaction analytics to surface intent and sentiment for downstream routing and workforce guidance. Nice Enlighten AI for CX is used to enable personalized, context-aware responses and to streamline agent workflows, applying generative models to synthesize summaries and recommended actions consistent with contact center use cases.
The deployment aligns with NICE’s cloud native CXone interaction-centric platform, reflecting a platform architecture that couples Enlighten’s generative AI services with CXone orchestration and channel unification. Operational coverage targets customer-facing contact center teams and employee engagement functions, with configuration scoped to voice and digital channels commonly consolidated on CXone.
Governance emphasizes CX and employee experience workflows, with rollout coordinated across CX teams to embed Enlighten-driven automation into agent scripts and quality review processes. For Carnival UK the implementation explicitly aimed to augment employee work to enable employees to work smarter and faster but not harder, reflecting an employee engagement outcome cited in NICE communications.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2019 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2018 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2019 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2018 | 2019 |
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Treasury Management | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Carnival Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Carnival Corporation Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Carnival Corporation Technographics
Carnival Corporation is a Leisure and Hospitality organization based in United States,
with around 115000 employees and annual revenues of $25.02 billion.
Carnival Corporation operates a diverse technology stack with applications such as
Kofax MarkView, Oracle Cloud HCM Absence Management and Nice Enlighten AI for CX,
covering areas like AP Automation, Absence and Leave Management and Generative AI Platforms.
Carnival Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, Oracle and Nice Systems.
Carnival Corporation recently adopted applications including
Nice Enlighten AI for CX in 2024, Splunk Enterprise Security in 2023 and Oracle Cloud ERP in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Carnival Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Carnival Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Carnival Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.