Carrot-Top Industries
328 Elizabeth Brady Rd.,
Hillsborough, 27278, NC,
United States
Hillsborough, 27278, NC,
United States
1 800-628-3524
Retail
Carrot-Top Industries Technographics
Carrot-Top Industries Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carrot-Top Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Carrot-Top Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carrot-Top Industries has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2009, alive5 Live Chat for Chatbots and Conversational AI in 2012, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carrot-Top Industries is running and its propensity to invest more and deepen its relationship with Sage , Oracle , Avalara or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carrot-Top Industries revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carrot-Top Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carrot-Top Industries Tech Stack and Enterprise Applications
Carrot-Top Industries ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP | n/a | 2009 | 2010 |
In 2009, Carrot-Top Industries implemented Sage Business Cloud X3 (ex Sage ERP X3) as a web-based ERP Financial system. The deployment targeted company-wide financial and order management workflows for the US retail business with roughly 40 employees, and was directed to increase financial transparency and overall reporting abilities across the company.
Sage Business Cloud X3 was configured with nine complex, company-wide customizations, centered on order entry, call center management, credit card processing, and 3rd party shipping integration. The implementation included a complete internal redesign of the system Product Configurator to enable custom product creation while containing customization costs, and the development of 27 Product Configurator Scripts to streamline the complex custom order process and reduce training time for new hires.
Integrations and reporting were explicit components of the rollout, with credit card processing and a 3rd party shipping integration connected to transaction flows, and Crystal Reports used to produce Customer Invoice, Order Acknowledgement, Quote, Packing Slip and internal management reports. Operational coverage extended across order entry, call center operations and finance functions, positioning Sage Business Cloud X3 as the primary ERP Financial backbone for transactional processing and consolidated reporting.
Governance emphasized custom design control and configuration management to embed the nine modifications and the Product Configurator scripts into standard operating procedures and rollout activities. The implementation is described as substantially increasing financial transparency and overall reporting abilities across the company.
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ERP Financial | ERP |
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2021 | 2021 |
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Tax Management | ERP |
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2014 | 2014 |
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Carrot-Top Industries AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| alive5 | Legacy | alive5 Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Carrot-Top Industries deployed alive5 Live Chat. alive5 Live Chat is implemented on the company website and is classified as Chatbots and Conversational AI.
The deployment is a web-embedded chat widget routing real-time customer messages to an agent console, leveraging standard conversational modules such as automated greetings, canned responses, lead capture forms, and session transcripts. Functional scope centers on website-driven customer service and sales inquiry intake for the retail business, with configuration scaled to a 40-employee organization. Governance emphasizes chat queue management, upkeep of canned response libraries, and regular review of conversation logs and basic reporting to align daily support workflows with business operations.
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Carrot-Top Industries Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Carrot-Top Industries deployed Microsoft 365 to establish core Collaboration capabilities across its 40-employee retail organization in the United States. The implementation created a single cloud tenant to centralize email, document collaboration, and productivity tooling for corporate and field users, positioning Microsoft 365 as the primary collaboration platform for the company.
The Microsoft 365 deployment included standard collaboration modules such as Exchange Online for email, Office desktop and web applications for productivity, OneDrive for Business for personal file sync, SharePoint Online for shared document libraries and intranet style content, and Microsoft Teams for real-time chat and meetings. Configuration focused on role-based user provisioning, group-based sharing and access controls, and device-aware access to support mobile retail and back-office workflows.
Administration and governance were implemented at the tenant level with centralized account management, basic sharing and external access policies, and retention settings to align with retail operational needs. Carrot-Top Industries also uses Microsoft 365 on their website, reflecting a direct relationship between their public site and the Microsoft 365 tenant for collaboration and content management touchpoints.
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Carrot-Top Industries eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Product Review Management | eCommerce |
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2016 | 2016 |
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Carrot-Top Industries CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Carrot-Top Industries IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Carrot-Top Industries CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Carrot-Top Industries
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Carrot-Top Industries Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Carrot-Top Industries IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Carrot-Top Industries digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Carrot-Top Industries Technographics
Carrot-Top Industries is a Retail organization based in United States,
with around 40 employees and annual revenues of $6.0 million.
Carrot-Top Industries operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), alive5 Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Carrot-Top Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, alive5 and Microsoft.
Carrot-Top Industries recently adopted applications including
Oracle NetSuite Expert in 2024, Oracle NetSuite ERP in 2021 and Klaviyo in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Carrot-Top Industries’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Carrot-Top Industries’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Carrot-Top Industries technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.