Monroe, 30655, GA,
United States
Carter-Young Technographics
Carter-Young Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carter-Young and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Carter-Young employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carter-Young has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2020, Arbeit VoIP for PBX, VoiP and Phone Systems in 2022, Snowplow Analytics for Marketing Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carter-Young is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Arbeit Software , Snowplow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carter-Young revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carter-Young intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carter-Young Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Arbeit Software | Legacy | Arbeit VoIP | PBX, VoiP and Phone Systems | Collaboration | n/a | 2022 | 2022 |
In 2022, Carter-Young deployed Arbeit VoIP as its cloud-based phone service to support collections operations at the Georgia debt-collection agency. The implementation is in the category and was delivered by Arbeit Software.
Arbeit VoIP was provisioned using the Arbeit Voice module to centralize inbound and outbound telephony, with standard VoIP capabilities such as call routing, voicemail handling, and built-in reporting for operations. Configuration emphasized rapid provisioning and low-touch onboarding to align telephony workflows with collections queuing and agent call handling.
The deployment shifted the company telephony footprint to cloud infrastructure and covered collections teams and operations, with a reported onboarding window of approximately 20 minutes and low downtime during cutover. Operational reporting was improved through the Arbeit Voice reporting capabilities, providing clearer call logs and performance visibility for collections supervisors.
Carter-Young reported more than 75% savings on its monthly phone bill, elimination of outages and improved call quality after the Arbeit VoIP deployment. Governance centered on operational ownership by collections management and configuration controls within the Arbeit Voice administrative console to manage routing rules and reporting access.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Snowplow | Legacy | Snowplow Analytics | Marketing Analytics | CRM | n/a | 2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
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|
|
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Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
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|
|
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Domain Name System (DNS) | IaaS |
|
2014 | 2014 |
|
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|
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Domain Name System (DNS) | IaaS |
|
2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Carter-Young
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Carter-Young Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||