Hallam, 3803, VIC,
Australia
Cartridges Direct Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cartridges Direct and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Cartridges Direct employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cartridges Direct has purchased the following applications: PayPal Enterprise for Payment Processing in 2020, Tidio Live Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cartridges Direct is running and its propensity to invest more and deepen its relationship with PayPal , Tidio , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cartridges Direct revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cartridges Direct intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Cartridges Direct implemented PayPal Enterprise for Payment Processing on its website. The deployment centralized online payment acceptance and checkout flows for the Australian professional services seller, aligning PayPal Enterprise Payment Processing with e-commerce order capture and sales operations. The company integrated the payment service into its web storefront to handle card and PayPal wallet transactions.
Implementation emphasis is on web gateway integration and hosted checkout or API tokenization to reduce PCI exposure, consistent with Payment Processing best practices. Functional capabilities include secure payment capture, authorization and settlement workflows, customer tokenization for repeat purchases, and standard fraud screening capabilities available through PayPal Enterprise. Operational ownership sits with e-commerce and sales teams for transaction monitoring and reconciliation between the website and the merchant account.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Cartridges Direct implemented Tidio Live Chat on its public website, deploying Tidio Live Chat as the primary customer messaging channel. The implementation was executed as a cloud hosted chat widget embedded across pages of https://www.cartridgesdirect.com.au, aligning the deployment with the Chatbots and Conversational AI category and supporting online customer support and sales enquiries for the 15 employee professional services firm.
Configuration focused on real time messaging, automated responses, lead capture workflows and visitor session monitoring, capabilities typical of Chatbots and Conversational AI. The solution was provisioned at site level requiring minimal local infrastructure, and operational ownership rested with customer service and sales staff who managed message handling and escalation workflows, reflecting a lightweight governance and rollout suited to the organization size.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Cartridges Direct deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The small Australian professional services firm with 15 employees configured Gmail for corporate email, Google Drive and Docs for document creation and sharing, Google Calendar for scheduling, and Google Meet for remote meetings, aligning Collaboration capabilities with core business functions including sales, customer service, and operations.
Administration was managed through the Google Workspace admin console, with domain email provisioning, user account provisioning and access controls implemented to support the companys workforce. The presence of Google Workspace references on the company website indicates the deployment is actively surfaceable in public-facing workflows, embedding hosted collaboration and email services into daily operations.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2015 | 2015 |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2008 | 2008 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2007 | 2007 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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