Castle Water
1 Boat Brae, Rattray,
Blairgowrie, PH10 7BH,
United Kingdom
Blairgowrie, PH10 7BH,
United Kingdom
44 12 5071-8700
Utilities
Castle Water Technographics
Castle Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Castle Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 440 Castle Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Castle Water has purchased the following applications: Sage 200 for ERP Financial in 2017, Zoho SalesIQ for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Castle Water is running and its propensity to invest more and deepen its relationship with Sage , Orbyt , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Castle Water revenues, which have grown to $532.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Castle Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Castle Water Tech Stack and Enterprise Applications
Castle Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 200 | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Castle Water implemented Sage 200 to establish a standardized ERP Financial platform for core accounting and payments across the organisation. The Sage 200 deployment served as the primary financial system for invoicing, cash application and payment authorisations, centralizing transactional finance processes under a single ERP Financial instance.
Configuration work included an upgrade of Sage 200 to meet HMRC reporting requirements and the introduction of a dedicated cash allocation solution to improve unapplied receipt handling. Functional configuration explicitly addressed BACS approvals, direct debit bulk transfer processing and paperless application workflows, reflecting finance led automation and payment cadence changes.
Following the acquisition of Cobalt Water, Castle Water managed integration of Castle Water Scotland Ltd financials into the Sage 200 environment, aligning chart of accounts and payment processing flows. Programme governance for these changes was led by an Interim Programme Manager during Mar 2019 to Aug 2019, with responsibilities for stakeholder requirements, project planning, scope and budget control, and management of dependencies to maintain delivery timelines.
Operational coverage focused on finance, treasury and billing functions with regional consolidation activity for Scottish operations. Programme activity emphasised governance and workflow restructuring around payment approvals and collections, with active management of constraints and obstacles to achieve project targets.
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Payment Processing | ERP |
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2025 | 2025 |
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Castle Water AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Castle Water implemented Zoho SalesIQ on its public website to establish an on-site conversational channel, using the application as a Chatbots and Conversational AI layer for customer engagement. The deployment is customer-facing and tied to the corporate web property hosted in the United Kingdom, aligning the Zoho SalesIQ implementation with front-line service and sales intake workflows.
Zoho SalesIQ was deployed as the embedded web engagement widget, configured for live chat, visitor tracking, proactive chat triggers, and chatbot-driven preliminary routing consistent with Chatbots and Conversational AI capabilities. Configuration focused on session-based routing, canned responses and automated greetings to handle anonymous and authenticated website visitors, and the application name Zoho SalesIQ is used as the instrument for on-site conversational automation.
Architecturally the implementation follows a cloud-hosted SaaS model with a lightweight client-side script injected into web pages to provide real-time messaging and behavioral analytics. Operational ownership appears centered on customer service and digital teams, with chat controls and user access managed centrally to route inquiries and present contextual visitor details to agents, reflecting standard Chatbots and Conversational AI operational patterns for utilities companies.
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Castle Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Castle Water implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is visible on the Castle Water website and is used to support core productivity and team communication across the organization.
The deployment is structured as a cloud SaaS tenant with centralized administration, user provisioning, and policy controls, and it delivers email, web based productivity apps, document storage, and collaborative workspaces consistent with Microsoft 365 capabilities. Implementation coverage includes corporate functions and operational staff, and the Microsoft 365 tenant is surfaced on the public website for authenticated user access. Governance emphasizes tenant level controls, user lifecycle management, and standard Collaboration workflows such as shared document management and group communication.
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Collaboration | Collaboration |
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2022 | 2022 |
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Castle Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2019 | 2019 |
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Castle Water ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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Castle Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Castle Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Castle Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Castle Water
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Castle Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Castle Water IT executives and key decision makers. This section highlights Castle Water's latest recorded technology evaluations, including Infor CloudSuite Financials & Supply Management for ERP Financial on 2024-09-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Castle Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-09-24 | Castle Water | Evaluated | Infor | Infor CloudSuite Financials & Supply Management | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Castle Water Technographics
Castle Water is a Utilities organization based in United Kingdom,
with around 440 employees and annual revenues of $532.0 million.
Castle Water operates a diverse technology stack with applications such as
Sage 200, Zoho SalesIQ and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Castle Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Zoho Corp. and Microsoft.
Castle Water recently adopted applications including
Orbyt Payment Solutions in 2025, Zoho Mail in 2022 and ServiceNow ITSM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Castle Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Castle Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Castle Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.