Ccp Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ccp and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Ccp employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ccp has purchased the following applications: Vision Metrics for Employee Experience in 2022, Zendesk Chat for Chatbots and Conversational AI in 2020, Zendesk Explore for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ccp is running and its propensity to invest more and deepen its relationship with Vision Metrics , Zendesk , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ccp revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ccp intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vision Metrics | Legacy | Vision Metrics | Employee Experience | HCM | n/a | 2022 | 2022 |
In 2022, Ccp deployed Vision Metrics to support Employee Experience initiatives within its Reykjavik HR operations. The deployment centered on Vision Metrics 360 for 360-degree feedback and leadership development, addressing performance calibration and leadership assessment workflows used by HR and people managers.
Vision Metrics was configured to run structured 360-degree feedback cycles and leadership development programs, with customized feedback instruments and analytics dashboards to support HR analytics workstreams. Configuration work emphasized tailored question sets and reporting templates, reflecting the vendor testimonial that highlighted strong customization and service delivery from Vision Metrics to meet CCP Games specific L&D needs.
Operational coverage focused on HR and learning and development functions at the Reykjavik site, with managers and people leaders consuming assessment reports and development plans. Governance was established around feedback cadence and program administration, aligning assessment cycles with existing HR processes and L&D program schedules.
The implementation positioned Vision Metrics as the central Employee Experience tool for 360 feedback and leadership development at Ccp, supporting HR analytics and L&D initiatives through configured assessment workflows and vendor-driven customization and service delivery.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Explore | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, CCP Games implemented Zendesk Explore as part of its Analytics and BI tooling to centralize support analytics and reporting. CCP Games deployed Zendesk Explore alongside its existing Zendesk Support Suite and Zendesk Guide to provide the Player Experience and Customer Support organizations with consolidated visibility into multi-channel support handled by 55 agents across English, Russian, German and Korean channels.
Zendesk Explore was configured to deliver dashboards, scheduled reports and real-time ticket analytics focused on SLA adherence, channel performance and funnel metrics. Zendesk Explore dashboards surfaced top priority ticket response within the one hour SLA, segmented inquiries for personalized routing, and tracked registration and login funnel performance used to inform proactive chat interventions.
The Explore implementation integrated with the Zendesk Support Suite data model and referenced Slack context that agents surface in tickets, enabling cross-system visibility of internal conversations alongside customer interactions. The analytics coverage included email, live chat and social platform interactions such as Facebook, and supported operational teams across CCP Games studios in Reykjavik, London and Shanghai serving Europe, North America and Asia.
Governance used Explore reporting to operationalize triggers, automation and SLA monitoring that support GDPR compliance and security case workflows managed by the Fraud and Security team. Outcomes reported in the environment included a Help Center launch that reduced ticket volume by over 50%, a reduction in sign-up to successful login attrition by 9% after live chat deployment, and an increase in customer satisfaction to approximately 92%, with Zendesk Explore providing the Analytics and BI visibility to measure these service metrics.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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