Cellular One
2006 Macarthur Drive,
Alexandria, 71301, LA,
United States
Alexandria, 71301, LA,
United States
1 318-447-5500
Media
Cellular One Technographics
Cellular One Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cellular One and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Cellular One employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cellular One has purchased the following applications: Alvaria Workforce (formerly Aspect Workforce Optimization) for Workforce Management in 2013, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cellular One is running and its propensity to invest more and deepen its relationship with Alvaria , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cellular One revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cellular One intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cellular One Tech Stack and Enterprise Applications
Cellular One HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alvaria | Legacy | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | HCM | n/a | 2013 | 2013 |
In 2013, Cellular One implemented Alvaria Workforce formerly Aspect Workforce Optimization to centralize contact center operations across its sites. The Alvaria Workforce deployment served as the company Workforce Management solution for agent scheduling and operational orchestration.
The implementation combined interaction handling capabilities including inbound, outbound, voice portal, Internet contact, multichannel self service and proactive contact with workforce, quality and performance management capabilities delivered through the Aspect EQ Workforce Optimization suite. Alvaria Workforce formerly Aspect Workforce Optimization was configured to unify interaction routing and workforce optimization workflows, enabling unified forecasting, scheduling, adherence monitoring and quality scoring across channels.
The deployment covered all contact center sites and focused on contact center operations, customer service, quality assurance and workforce planning functions. The solution linked interaction orchestration with workforce processes so that routing decisions and staffing schedules were aligned, improving cross channel coordination across voice and Internet contact points.
Governance practices emphasized centralized workforce governance and standardized performance management processes, with quality management and scorecards embedded into daily agent workflows. By running more efficient, productive processes across all contact center sites, Cellular One was able to make the most out of the time spent with their customers. The vendor positioned the offering as the only fully integrated interaction and workforce optimization platform able to orchestrate people, processes and touch points profitably.
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Cellular One AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Cellular One implemented LivePerson Conversational Cloud to add real-time web-based engagement capabilities on its consumer-facing site. The deployment is categorized as Chatbots and Conversational AI and is implemented as an embedded web messaging presence on the company website, exposing automated conversational workflows alongside agent-assisted sessions.
LivePerson Conversational Cloud was configured to operate with core conversational modules including automated bot flows, session tracking, and human handoff controls. The implementation leverages conversational orchestration to route unresolved conversations to live agents and uses platform-native reporting and conversation history to support operational monitoring and iterative script updates.
Operational coverage is centered on the website channel, where the Conversational Cloud handles audience inquiries and digital customer interactions for Cellular One. Governance is organized around conversation content management and escalation protocols, with the digital engagement and customer service teams responsible for ongoing configuration, bot script maintenance, and moderation of handoff rules.
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Cellular One Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Cellular One deployed Microsoft 365 as its primary Collaboration platform. The Microsoft 365 deployment is surfaced on the company website to provide web accessible productivity and communication capabilities for internal teams and content workflows. Cellular One Microsoft 365 Collaboration supports editorial, marketing, and corporate communications functions across the organization, delivering cloud based email, document collaboration and real time communication functionality typical of Collaboration suites. The cloud hosted Microsoft 365 environment is managed through a centralized tenant model with administrative controls and policy enforcement to align access with departmental responsibilities.
Implementation scope covered enterprise wide access for employees across media operations, with configuration of user provisioning, group access, and governance controls to support editorial and corporate workflows. The deployment emphasized browser based access patterns so content teams and corporate staff could collaborate directly through web surfaces and internal portals. Governance was structured around centralized policy enforcement, identity managed access provisioning, and staged user onboarding to support adoption across departments. Microsoft 365 is explicitly referenced on Cellular One's website as the active Collaboration platform for the company.
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Cellular One CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2011 | 2011 |
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Cellular One IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Cellular One
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cellular One Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cellular One IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cellular One digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Cellular One Technographics
Cellular One is a Media organization based in United States,
with around 3000 employees and annual revenues of $600.0 million.
Cellular One operates a diverse technology stack with applications such as
Alvaria Workforce (formerly Aspect Workforce Optimization), LivePerson Conversational Cloud and Microsoft 365,
covering areas like Workforce Management, Chatbots and Conversational AI and Collaboration.
Cellular One has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Alvaria, LivePerson and Microsoft.
Cellular One recently adopted applications including
DreamHost in 2022, Google Cloud CDN in 2022 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cellular One’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cellular One’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cellular One technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.