List of Alvaria Workforce (formerly Aspect Workforce Optimization) Customers
Alvaria
211 Perimeter Center Parkway Suite 200,
Atlanta, 30346, GA,
United States
Atlanta, 30346, GA,
United States
1 978-250-7900
Professional Services
2000
$482M
Since 2010, our global team of researchers has been studying Alvaria Workforce (formerly Aspect Workforce Optimization) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria Workforce (formerly Aspect Workforce Optimization) for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria Workforce (formerly Aspect Workforce Optimization) for Workforce Management include: CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Wells Fargo, a United States based Banking and Financial Services organisation with 205198 employees and revenues of $83.70 billion, Citigroup, a United States based Banking and Financial Services organisation with 230000 employees and revenues of $81.09 billion, American Express, a United States based Banking and Financial Services organisation with 75100 employees and revenues of $65.95 billion, Charter Communications, a United States based Communications organisation with 94500 employees and revenues of $55.09 billion and many others.
Contact us if you need a completed and verified list of companies using Alvaria Workforce (formerly Aspect Workforce Optimization), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The Alvaria Workforce (formerly Aspect Workforce Optimization) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alaska Airlines | Transportation | 30536 | $11.7B | United States | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2012 | n/a |
In 2012, Alaska Airlines implemented Alvaria Workforce, formerly Aspect Workforce Optimization, as its Workforce Management Software for contact center operations to support an at-home agent initiative. The deployment was explicitly tied to the airline’s decision to permanently adopt an at-home agent program after initial pilots and includes Alvaria Workforce as the core workforce planning and scheduling platform.
The implementation centered on Aspect eWorkforce Management capabilities combined with Aspect Spectrum ACD to provide demand forecasting, shift scheduling, intraday management and adherence, and performance monitoring that align with contact center staffing workflows. Configuration emphasized automated forecast-to-schedule pipelines and adherence tracking to support remote agent scheduling and occupancy management consistent with Workforce Management Software practices.
Integration architecture included tight operational coupling between Alvaria Workforce and Aspect Spectrum ACD to orchestrate real-time adherence and routing state for at-home agents, enabling automated schedule enforcement and intraday adjustments. Operational coverage focused on contact center and customer service functions, with the platform driving workforce planning, staffing, and operational decisioning for Alaska Airlines’ contact center environment.
Governance and rollout emphasized institutionalizing the at-home agent program as a permanent operating model, updating scheduling policies and workforce management processes to support remote work, and aligning contact center performance monitoring to the new staffing model. As stated by the company, the implementation delivered increased productivity and revenue, improved customer service, reduced staffing and operations costs, rapid return on investment, reduced turnover, and improved the contact center’s overall performance to better meet business goals.
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American Century | Banking and Financial Services | 1300 | $300M | United States | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2017 | n/a |
In 2017, American Century implemented Alvaria Workforce (formerly Aspect Workforce Optimization) as its Workforce Management Software to centralize contact center workforce planning and agent scheduling. The decision to deploy Alvaria Workforce reflected a preference for tools that put operational control in the hands of representatives and positive recommendations regarding vendor customer support.
The implementation emphasized core functional modules, notably eSchedule Planner and Real-Time Adherence, alongside forecasting, scheduling and tracking capabilities available in Alvaria Workforce. Forecasting workflows were configured to generate staffing models, eSchedule Planner was used to create and compare multiple shift scenarios, and Real-Time Adherence provided live monitoring to support intra-day operational adjustments.
Operational scope covered contact center operations and workforce management teams, enabling representatives and supervisors to evaluate multiple staffing scenarios to determine optimal staff and resource requirements. Configuration and rollout were supported by the vendor, aligning planning workflows with contact center scheduling processes and intraday management practices.
American Century’s deployment of Alvaria Workforce as Workforce Management Software provides essential forecasting, scheduling and tracking and flexible, strategic planning for contact center staffing. The implementation centers on agent-level empowerment through planner tools and adherence monitoring, with vendor support cited as a decisive factor in selection and deployment.
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American Century Investments | Banking and Financial Services | 1450 | $3.0B | United States | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2017 | n/a |
In 2017, American Century Investments implemented Alvaria Workforce (formerly Aspect Workforce Optimization) to centralize contact center staffing, forecasting and adherence workflows. The decision emphasized Workforce Management Software capabilities and reflected Aspect's toolset that empowered representatives along with recommendations around customer support.
The deployment concentrated on functional modules including eSchedule Planner for advanced schedule construction, forecasting engines for demand modeling, and Real-Time Adherence for live agent tracking. These components were configured to support scenario-based staffing evaluations and flexible strategic planning workflows, enabling planners to create and compare multiple staffing scenarios to determine staffing and resource requirements.
Operational coverage targeted the company’s contact center operations, aligning workforce planners, supervisors and agents on intraday adjustments and schedule compliance. Alvaria Workforce (formerly Aspect Workforce Optimization) provided the essential forecasting, scheduling and tracking functionality associated with Workforce Management Software and structured operational workflows such as schedule optimization, intraday adherence monitoring and scenario planning.
Governance and rollout were driven by vendor-supported implementation and process changes to put more decision power in the hands of representatives and contact center managers. The solution provides essential forecasting, scheduling and tracking and flexible, strategic planning that enables the contact center to evaluate multiple staffing scenarios to determine optimal staff and resource requirements.
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American Express | Banking and Financial Services | 75100 | $65.9B | United States | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2012 | n/a |
In 2012 American Express implemented Alvaria Workforce (formerly Aspect Workforce Optimization) as its Workforce Management platform for contact center staffing and scheduling. Alvaria Workforce was positioned to provide central scheduling and forecasting capabilities across contact center operations and workforce planning teams.
The implementation included standard Workforce Management modules typical for the category, including demand forecasting and capacity planning, schedule optimization, intraday management and adherence monitoring, time and attendance tracking, and operational reporting and analytics. Alvaria Workforce was configured to support agent self service and shift bidding workflows, with configuration effort aligned to enterprise scheduling rules and service level targets.
Integration scope referenced contact center technology stacks, including integrations with ICM Routing and Aspect eWFM components and the broader telephony routing environment. Operational ownership sat with workforce planning and operations management groups, who consumed forecasts and schedules and coordinated intraday exceptions with contact center supervisors.
Governance centered on establishing standardized forecasting and scheduling processes, documented procedures and operational templates, and training supported by advanced MS Excel based modeling and MS Word documentation. Alvaria Workforce (formerly Aspect Workforce Optimization) served as the core Workforce Management system used by American Express contact center workforce planners and operations teams.
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Arvato UK | Professional Services | 1000 | $150M | United Kingdom | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2021 | n/a |
In 2021 Arvato UK deployed Alvaria Workforce (formerly Aspect Workforce Optimization) to strengthen its Workforce Management capabilities for client-facing operations. The deployment targeted forecasting and planning for Customer and Financial Services departments supporting Automotive, Retail, and Public sector clients, and was operationally centered on teams based in Slough, United Kingdom.
The Alvaria Workforce implementation emphasized core workforce management capabilities including forecast generation, capacity modelling, schedule optimization and agent KPI reporting, with configuration oriented toward predictive forecasting and headcount planning workflows. Forecasting and planning responsibilities were formalized under a Senior Forecasting and Planning Specialist who maintained Excel based forecasting complements to the platform and tuned predictive parameters within Alvaria Workforce.
The environment operated alongside existing predictive tooling, with forecasting outputs complemented by Excel models and predictive insights from Nice WFM software, enabling a blended data approach across systems. Capacity modelling and staffing scenarios were routinely presented to internal and client stakeholders, and headcount planning was finalized through structured liaison with Recruitment, Training and Finance teams to align workforce supply with demand forecasts.
Governance was oriented around centralized forecasting ownership, formal review cycles for capacity and headcount plans, and operational reporting for agent performance and KPIs to client and internal audiences. Alvaria Workforce (formerly Aspect Workforce Optimization) served as the primary Workforce Management application for these planning and reporting functions, integrating manually managed models and external WFM predictive inputs to support cross functional workforce decisions.
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Professional Services | 23000 | $9.0B | United States | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2017 | n/a |
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Transportation | 27802 | $3.4B | Austria | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2018 | n/a |
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Banking and Financial Services | 93000 | $34.9B | United Kingdom | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2016 | n/a |
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Insurance | 7800 | $27.4B | United States | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2018 | n/a |
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Utilities | 2500 | $465M | United Kingdom | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2013 | n/a |
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Buyer Intent: Companies Evaluating Alvaria Workforce (formerly Aspect Workforce Optimization)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Alvaria Workforce (formerly Aspect Workforce Optimization). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Alvaria Workforce (formerly Aspect Workforce Optimization) for Workforce Management include:
- Sfc Capital United Kingdom, a United Kingdom based Banking and Financial Services organization with 30 Employees
- Stephens Germany, a Germany based Banking and Financial Services company with 50 Employees
- Revolut Ltd, a United Kingdom based Banking and Financial Services organization with 6000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Alvaria Workforce (formerly Aspect Workforce Optimization) Coverage
Alvaria Workforce (formerly Aspect Workforce Optimization) is a Workforce Management solution from Alvaria.
Companies worldwide use Alvaria Workforce (formerly Aspect Workforce Optimization), from small firms to large enterprises across 21+ industries.
Organizations such as CVS Health, Wells Fargo, Citigroup, American Express and Charter Communications are recorded users of
Alvaria Workforce (formerly Aspect Workforce Optimization) for Workforce Management.
Companies using Alvaria Workforce (formerly Aspect Workforce Optimization) are most concentrated in Healthcare, Banking and Financial Services and Communications, with adoption spanning over 21 industries.
Companies using Alvaria Workforce (formerly Aspect Workforce Optimization) are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Alvaria Workforce (formerly Aspect Workforce Optimization) across Americas, EMEA, and APAC.
Companies using Alvaria Workforce (formerly Aspect Workforce Optimization) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 4.92%, large organizations with 1,001-10,000 employees - 50.82%, and global enterprises with 10,000+ employees - 44.26%.
Customers of Alvaria Workforce (formerly Aspect Workforce Optimization) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Alvaria Workforce (formerly Aspect Workforce Optimization) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.