AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

CENDIEN Tech Stack and Enterprise Applications

CENDIEN Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoom Video Communications Legacy Zoom Audio Video and Web Conferencing Collaboration n/a 2020 2020
In 2020, CENDIEN implemented Zoom as part of its customer-facing web presence. The deployment is categorized under Audio Video and Web Conferencing and uses Zoom on the company website to enable client meetings and remote delivery for a 25 employee professional services firm. Deployment is embedded on the corporate site and leverages Zoom's browser based join flows to support scheduled client calls, ad hoc video sessions, and screen sharing during consultations. Functional use aligns with standard Audio Video and Web Conferencing capabilities including meeting hosting, participant management, and webinar style sessions, with scheduling and join links integrated into contact and engagement flows. Operational coverage focuses on sales engagement and consulting delivery teams, centralizing external client communications on the Zoom platform. Governance is lightweight and operationally driven, with Zoom provisioned as the default conferencing tool for client facing interactions.
Collaboration Collaboration 2015 2015
CENDIEN CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy FreshDesk Customer Support Customer Support CRM n/a 2020 2020
In 2020, CENDIEN deployed FreshDesk Customer Support to centralize client inquiries and issue tracking for its professional services operations. The FreshDesk Customer Support instance is embedded on CENDIEN's website to capture incoming tickets via web forms and a support widget, providing a cloud-hosted intake channel aligned with the Customer Support function for a 25-person organization. The deployment follows a cloud SaaS architecture with standard FreshDesk configuration for ticket management, knowledge base publishing, email ticketing, automated workflows, SLA management, and reporting, reflecting common Customer Support functional workflows. Operational ownership is concentrated in client-facing support and services teams, with role-based agent access, ticket routing rules, and automation configured to manage lifecycle tracking and escalation through FreshDesk Customer Support.
Marketing Automation CRM 2018 2018
CENDIEN ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Solarwinds Legacy SolarWinds Pingdom RUM Application Performance Management ITSM n/a 2014 2014
In 2014, CENDIEN deployed SolarWinds Pingdom RUM as its Application Performance Management solution on the corporate website. The implementation uses Real User Monitoring instrumentation embedded in site pages to capture page load timing, resource timing, and user session metrics, with data surfaced through performance timelines and role-based dashboards. SolarWinds Pingdom RUM is used to monitor browser and device type performance and to provide visibility into real-user experience on public site pages. Operational scope is focused on the public website and the functions responsible for web operations and customer experience monitoring. Governance is centered on centralized Pingdom RUM dashboards and event-driven alerts that feed into existing incident triage and remediation workflows, enabling teams to prioritize frontend performance issues. CENDIEN SolarWinds Pingdom RUM Application Performance Management supports ongoing monitoring and operational decision making for the company website.
CENDIEN IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2020 2020
CENDIEN CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2015 2015

IT Decision Makers and Key Stakeholders at CENDIEN

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by CENDIEN Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CENDIEN IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CENDIEN digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD CENDIEN Technographics
CENDIEN is a Professional Services organization based in United States, with around 25 employees and annual revenues of $2.0 million.
CENDIEN operates a diverse technology stack with applications such as Zoom, FreshDesk Customer Support and SolarWinds Pingdom RUM, covering areas like Audio Video and Web Conferencing, Customer Support and Application Performance Management.
CENDIEN has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zoom Video Communications, Freshworks and Solarwinds.
CENDIEN recently adopted applications including Microsoft Azure Cloud Services in 2021, Zoom in 2020 and FreshDesk Customer Support in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CENDIEN’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates CENDIEN’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CENDIEN technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.