Carrollton, 75007, TX,
United States
CENDIEN Technographics
CENDIEN Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CENDIEN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 CENDIEN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
CENDIEN has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, FreshDesk Customer Support for Customer Support in 2020, SolarWinds Pingdom RUM for Application Performance Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CENDIEN is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CENDIEN revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CENDIEN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CENDIEN Tech Stack and Enterprise Applications
CENDIEN Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, CENDIEN implemented Zoom as part of its customer-facing web presence. The deployment is categorized under Audio Video and Web Conferencing and uses Zoom on the company website to enable client meetings and remote delivery for a 25 employee professional services firm.
Deployment is embedded on the corporate site and leverages Zoom's browser based join flows to support scheduled client calls, ad hoc video sessions, and screen sharing during consultations. Functional use aligns with standard Audio Video and Web Conferencing capabilities including meeting hosting, participant management, and webinar style sessions, with scheduling and join links integrated into contact and engagement flows. Operational coverage focuses on sales engagement and consulting delivery teams, centralizing external client communications on the Zoom platform. Governance is lightweight and operationally driven, with Zoom provisioned as the default conferencing tool for client facing interactions.
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Collaboration | Collaboration |
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2015 | 2015 |
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CENDIEN CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, CENDIEN deployed FreshDesk Customer Support to centralize client inquiries and issue tracking for its professional services operations. The FreshDesk Customer Support instance is embedded on CENDIEN's website to capture incoming tickets via web forms and a support widget, providing a cloud-hosted intake channel aligned with the Customer Support function for a 25-person organization.
The deployment follows a cloud SaaS architecture with standard FreshDesk configuration for ticket management, knowledge base publishing, email ticketing, automated workflows, SLA management, and reporting, reflecting common Customer Support functional workflows. Operational ownership is concentrated in client-facing support and services teams, with role-based agent access, ticket routing rules, and automation configured to manage lifecycle tracking and escalation through FreshDesk Customer Support.
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Marketing Automation | CRM |
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2018 | 2018 |
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CENDIEN ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Solarwinds | Legacy | SolarWinds Pingdom RUM | Application Performance Management | ITSM | n/a | 2014 | 2014 |
In 2014, CENDIEN deployed SolarWinds Pingdom RUM as its Application Performance Management solution on the corporate website. The implementation uses Real User Monitoring instrumentation embedded in site pages to capture page load timing, resource timing, and user session metrics, with data surfaced through performance timelines and role-based dashboards. SolarWinds Pingdom RUM is used to monitor browser and device type performance and to provide visibility into real-user experience on public site pages.
Operational scope is focused on the public website and the functions responsible for web operations and customer experience monitoring. Governance is centered on centralized Pingdom RUM dashboards and event-driven alerts that feed into existing incident triage and remediation workflows, enabling teams to prioritize frontend performance issues. CENDIEN SolarWinds Pingdom RUM Application Performance Management supports ongoing monitoring and operational decision making for the company website.
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CENDIEN IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CENDIEN CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at CENDIEN
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Apps Being Evaluated by CENDIEN Executives
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