Tempe, 85281, AZ,
United States
Centauri Health Solutions Technographics
Centauri Health Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Centauri Health Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Centauri Health Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centauri Health Solutions has purchased the following applications: LiveVox Webchat for Chatbots and Conversational AI in 2022, Zoom for Audio Video and Web Conferencing in 2020, WooCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centauri Health Solutions is running and its propensity to invest more and deepen its relationship with LiveVox , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centauri Health Solutions revenues, which have grown to $230.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centauri Health Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Centauri Health Solutions Tech Stack and Enterprise Applications
Centauri Health Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveVox | Legacy | LiveVox Webchat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Centauri Operating Company implemented LiveVox Webchat to launch a digital-first Medicaid enrollment workflow in the United States. The deployment used LiveVox Webchat within the Chatbots and Conversational AI category to expand voice-first interactions into digital messaging and live multichannel assistance for enrollment outreach.
The implementation emphasized conversational intake and messaging-to-voice escalation, leveraging LiveVox Webchat and omnichannel virtual agents to capture applicant data, present eligibility prompts, and route complex cases to live agents. Configuration centered on scripted conversational flows, automated message threading, and agent-assisted handoffs, aligning chat handling with contact center scripting and enrollment workflows.
Operational coverage targeted Medicaid enrollment operations and contact center outreach across Centauri’s US footprint, integrating webchat and SMS channels with real-time agent workspaces to maintain continuity between messaging and voice assistance. The implementation focused on multichannel session persistence and agent context transfer to reduce repeat information requests during cross-channel escalations.
Rollout governance included staged adoption of digital messaging into existing enrollment processes, iterative script updates, and agent training on multichannel handling and escalation rules. The program produced a 3× increase in digital messaging engagement and reported improved agent efficiency as described in the LiveVox case study.
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Centauri Health Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Centauri Health Solutions eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
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Centauri Health Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2017 | 2017 |
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Centauri Health Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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Centauri Health Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Centauri Health Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Centauri Health Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Centauri Health Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||