List of LiveVox Webchat Customers
San Francisco, 94111, CA,
United States
Since 2010, our global team of researchers has been studying LiveVox Webchat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveVox Webchat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveVox Webchat for Chatbots and Conversational AI include: Eastern Account System Of Connecticut, a United States based Professional Services organisation with 52 employees and revenues of $7.0 million, Centauri Operating Company, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million, Hunter Warfield, a United States based Banking and Financial Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveVox Webchat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveVox Webchat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Centauri Operating Company | Healthcare | 10 | $1M | United States | LiveVox | LiveVox Webchat | Chatbots and Conversational AI | 2022 | n/a | In 2022 Centauri Operating Company implemented LiveVox Webchat to launch a digital-first Medicaid enrollment workflow in the United States. The deployment used LiveVox Webchat within the Chatbots and Conversational AI category to expand voice-first interactions into digital messaging and live multichannel assistance for enrollment outreach. The implementation emphasized conversational intake and messaging-to-voice escalation, leveraging LiveVox Webchat and omnichannel virtual agents to capture applicant data, present eligibility prompts, and route complex cases to live agents. Configuration centered on scripted conversational flows, automated message threading, and agent-assisted handoffs, aligning chat handling with contact center scripting and enrollment workflows. Operational coverage targeted Medicaid enrollment operations and contact center outreach across Centauri’s US footprint, integrating webchat and SMS channels with real-time agent workspaces to maintain continuity between messaging and voice assistance. The implementation focused on multichannel session persistence and agent context transfer to reduce repeat information requests during cross-channel escalations. Rollout governance included staged adoption of digital messaging into existing enrollment processes, iterative script updates, and agent training on multichannel handling and escalation rules. The program produced a 3× increase in digital messaging engagement and reported improved agent efficiency as described in the LiveVox case study. | |
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Eastern Account System Of Connecticut | Professional Services | 52 | $7M | United States | LiveVox | LiveVox Webchat | Chatbots and Conversational AI | 2020 | n/a | In 2020, Eastern Account System Of Connecticut deployed LiveVox Webchat as part of a targeted expansion of digital channels in the United States. The deployment focused on customer service and self-service touchpoints, using LiveVox Webchat within the Chatbots and Conversational AI category to introduce a public customer-service chatbot and live chat capability on the corporate site. Eastern Account System Of Connecticut implemented LiveVox Webchat in the Chatbots and Conversational AI category to support customer service functions, configuring automated conversational workflows for routine account inquiries and pathways to agent handoff. Implementation signals from the case study and website indicate use of a chatbot-driven self-service layer alongside a web chat interface to enable real-time engagement and conversational routing aligned with typical chatbot platform capabilities. Operational coverage concentrated on customer support operations across the United States, embedding LiveVox Webchat into online contact points and client support workflows. The company described the initiative as intended to lower cost of service and improve customer experience, and public materials show an active customer-service chatbot on easternaccounts.com. | |
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Hunter Warfield | Banking and Financial Services | 10 | $1M | United States | LiveVox | LiveVox Webchat | Chatbots and Conversational AI | 2021 | n/a | In 2021, Hunter Warfield deployed LiveVox Webchat to expand Chatbots and Conversational AI capabilities for collections and digital engagement across the United States. The implementation targeted the companys BPO and collections business functions, prioritizing webchat and digital messaging channels to increase self-service contact resolution and scale customer outreach. The deployment configured LiveVox Webchat conversational self-service flows, session handling, and agent escalation paths to support typical Chatbots and Conversational AI workflows. Configuration efforts focused on automated payment and inquiry handling, scripted triage for disputes, and preserving live agent handoff for complex cases, while aligning messaging and session logic to collections use cases. Rollout emphasized channel expansion across the United States and reoriented collections workflows toward digital self-service and conversational engagement, accompanied by new messaging governance and escalation policies. Vendor case materials report materially higher digital engagement and approximately 50% revenue uplift following the LiveVox Webchat deployment. |
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