New York, 10044, NY,
United States
Center for Long Covid Research US Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Center for Long Covid Research US and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Center for Long Covid Research US employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Center for Long Covid Research US has purchased the following applications: VirtualPBX Insights for Analytics and BI in 2024, Getty Images for Content Management in 2023, VirtualPBX Programmable IVR for Interactive Voice Response (IVR) in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Center for Long Covid Research US is running and its propensity to invest more and deepen its relationship with VirtualPBX , Getty Images , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Center for Long Covid Research US revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Center for Long Covid Research US intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VirtualPBX | Legacy | VirtualPBX Insights | Analytics and BI | Analytics and BI | n/a | 2024 | 2024 |
In 2024 the Center for Long Covid Research US implemented VirtualPBX Contact Center to power its HOPELINE peer counseling phone line. The organization also deployed VirtualPBX Insights as an Analytics and BI application to provide real-time dashboards and reporting for call metrics and supervisor oversight.
The deployment focused on contact center capabilities including intelligent call routing, supervisor monitoring consoles, queue management, and real-time dashboards. VirtualPBX Insights was used to surface live queue depth, agent availability, and call disposition reporting, aligning analytics with operational workflows for patient support and peer counseling.
Operationally the implementation covered the HOPELINE support function within the nonprofit, enabling supervisors to monitor calls and queues during and after rollout. VirtualPBX Insights provided Analytics and BI visibility that supported higher uptime, improved queue management, enhanced call routing, and strengthened supervisor monitoring as described in the deployment case study.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Getty Images | Legacy | Getty Images | Content Management | Content Management | n/a | 2023 | 2023 |
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Web Content Management | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VirtualPBX | Legacy | VirtualPBX Programmable IVR | Interactive Voice Response (IVR) | CRM | n/a | 2024 | 2024 |
In 2024, Center for Long Covid Research US deployed VirtualPBX Programmable IVR as part of a Contact Center implementation to support the HOPELINE peer counseling hotline. The implementation uses Interactive Voice Response (IVR) capabilities to improve call routing, callbacks, and call handling for Long Covid patients across the United States.
The deployment centered on VirtualPBX Contact Center functionality with Programmable IVR scripts orchestrating menu flows, automated call routing to peer counselors, and callback queuing to manage high contact volumes. VirtualPBX Programmable IVR was configured to centralize call distribution and streamline handling workflows, aligning IVR prompts and routing logic with the peer counseling operational model.
Operational scope covered patient support operations for the HOPELINE hotline in the United States, consolidating call handling onto the VirtualPBX platform and increasing reliability and uptime for sensitive healthcare communications. The vendor case study documents the use of the VirtualPBX Programmable IVR in this scenario and highlights the centralized support structure and operational continuity improvements.
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2021 | 2021 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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