List of VirtualPBX Programmable IVR Customers
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Since 2010, our global team of researchers has been studying VirtualPBX Programmable IVR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VirtualPBX Programmable IVR for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VirtualPBX Programmable IVR for Interactive Voice Response (IVR) include: Persistent Systems, a India based Professional Services organisation with 22205 employees and revenues of $1.14 billion, The Marks Professional Group P C, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Center for Long Covid Research US, a United States based Non Profit organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using VirtualPBX Programmable IVR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VirtualPBX Programmable IVR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Center for Long Covid Research US | Non Profit | 10 | $1M | United States | VirtualPBX | VirtualPBX Programmable IVR | Interactive Voice Response (IVR) | 2024 | n/a | In 2024, Center for Long Covid Research US deployed VirtualPBX Programmable IVR as part of a Contact Center implementation to support the HOPELINE peer counseling hotline. The implementation uses Interactive Voice Response (IVR) capabilities to improve call routing, callbacks, and call handling for Long Covid patients across the United States. The deployment centered on VirtualPBX Contact Center functionality with Programmable IVR scripts orchestrating menu flows, automated call routing to peer counselors, and callback queuing to manage high contact volumes. VirtualPBX Programmable IVR was configured to centralize call distribution and streamline handling workflows, aligning IVR prompts and routing logic with the peer counseling operational model. Operational scope covered patient support operations for the HOPELINE hotline in the United States, consolidating call handling onto the VirtualPBX platform and increasing reliability and uptime for sensitive healthcare communications. The vendor case study documents the use of the VirtualPBX Programmable IVR in this scenario and highlights the centralized support structure and operational continuity improvements. | |
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Persistent Systems | Professional Services | 22205 | $1.1B | India | VirtualPBX | VirtualPBX Programmable IVR | Interactive Voice Response (IVR) | 2016 | n/a | In 2016, Persistent Systems deployed VirtualPBX Programmable IVR to support global internal communications and operations. The rollout provisioned roughly 375 devices across nine sites in Canada, Israel, India, Mexico, the U.K., and the U.S., consolidating telephony under an Interactive Voice Response (IVR) capability to standardize inbound handling. The implementation used VirtualPBX Business Phone provisioning workflows with inferred use of Programmable IVR features such as auto attendant, configurable call routing, and menu-driven call flows to author and manage caller interactions; the full application name VirtualPBX Programmable IVR was used to describe the programmable call flow layer. Configuration emphasis included rapid device provisioning, centralized dial plan and extension management, and scripted IVR prompts consistent with Interactive Voice Response (IVR) functional expectations. Operational coverage centered on internal communications for technical and operational teams across multiple countries, with rollout governance focused on centralized administration and regional site provisioning to achieve unified numbering and consistent call handling. Operational work emphasized vendor platform configuration and standard telephony provisioning workflows to instrument IVR menus and unify phone networking across regions. | |
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The Marks Professional Group P C | Professional Services | 10 | $1M | United States | VirtualPBX | VirtualPBX Programmable IVR | Interactive Voice Response (IVR) | 2005 | n/a | In 2005, The Marks Professional Group P C implemented VirtualPBX Programmable IVR. The deployment used VirtualPBX Dash to provide Interactive Voice Response (IVR) capabilities for routing incoming customer and sales calls and to support consulting and CRM activities in the United States. The implementation configured an Automated Attendant, call forwarding rules, and centralized voicemail to manage a single office line and to enable routing to personal devices and staff extensions. VirtualPBX Programmable IVR was provisioned as the automated attendant and phone tree element, using menu prompts and forwarding rules to orchestrate call flows appropriate for a small professional services firm with about 10 employees. Operational coverage centered on the firm’s U.S. consulting operations, directing customer inquiries and sales calls into existing consulting and CRM workflows. The vendor case study documents that Automated Attendant usage reduced overhead and enabled seamless forwarding to personal devices, outcomes explicitly associated with the VirtualPBX Programmable IVR deployment. |
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