Troy, 48084, MI,
United States
Centroid Systems Technographics
Centroid Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Centroid Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Centroid Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Centroid Systems has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015, WooCommerce for eCommerce in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centroid Systems is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centroid Systems revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centroid Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Centroid Systems Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Centroid Systems implemented Olark Live Chat. Olark Live Chat is deployed on the Centroid Systems public website as a Chatbots and Conversational AI solution to provide real-time messaging with visitors and surface inbound inquiries to business users.
The implementation centers on the Olark Live Chat website widget and associated conversational capabilities, including real-time messaging, visitor monitoring, canned responses, chat transcripts, and basic lead capture workflows, consistent with Chatbots and Conversational AI functionality. Operational coverage is focused on customer-facing functions, principally customer service and pre-sales engagement, with chat transcripts and routing used to drive follow up by those teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Centroid Systems implemented Microsoft 365 to provide Collaboration capabilities for its professional services organization. The deployment was established as a cloud-hosted Microsoft 365 tenant to centralize email, document collaboration, and team communication across corporate and project delivery teams.
The Microsoft 365 implementation included category-aligned functional modules such as Exchange Online for email and calendaring, SharePoint Online for intranet and document collaboration, OneDrive for Business for file sync and sharing, Microsoft Teams for real-time collaboration, and the Office desktop and web applications for productivity. Configuration work focused on tenant-level user and group management, site and content architecture, and document lifecycle controls consistent with Collaboration workflows.
Centroid Systems surfaces Microsoft 365 on its public website, which indicates public-facing communication and content workflows leverage Microsoft 365 services. Governance and rollout emphasized centralized policy constructs for access and sharing, tenant configuration hygiene, and role-based access for client-facing and internal teams within the professional services operating model.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020 Centroid Systems deployed WooCommerce, the Automattic eCommerce platform, on its public website. The implementation positioned WooCommerce as the company eCommerce storefront to present a services catalog, manage product and SKU listings, and capture online orders through standard checkout workflows. Configuration work emphasized catalog management, checkout configuration, and plugin-based extensions consistent with the eCommerce category.
Operationally the WooCommerce deployment runs on the corporate website and supports sales and marketing functions, with site-level administration used to manage products, orders, pricing, and customer interactions. Governance and access controls are implemented through web administration roles and content management permissions to separate duties between web operations and commercial teams. The implementation leverages WooCommerce extensibility through plugins for payments and transactional workflows when required, specific third party integrations were not disclosed.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Listing Management | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Centroid Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Centroid Systems Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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