Portlaoise, R32 YY26,
Ireland
Certa Ireland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Certa Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 332 Certa Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Certa Ireland has purchased the following applications: Softworks Payroll for Payroll in 2021, WooCommerce for eCommerce in 2022, Usersnap Platform for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Certa Ireland is running and its propensity to invest more and deepen its relationship with Softworks , Automattic , Usersnap or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Certa Ireland revenues, which have grown to $2.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Certa Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Softworks | Legacy | Softworks Payroll | Payroll | HCM | n/a | 2021 | 2021 |
In 2021, Certa Ireland implemented Softworks Payroll to automate time capture and provide payroll-ready time exports. The deployment targeted the companys HR and payroll processes in Ireland, centralizing Time & Attendance, scheduling and absence management under a single application to support operational payroll workflows.
Softworks Payroll was configured to run Time & Attendance, scheduling and absence management modules with rule-based time capture, roster configuration and absence request workflows. The implementation focused on producing standardized, payroll-ready timesheets and automated exports, with the Softworks Payroll application serving as the authoritative time source for payroll processing.
Operational coverage was limited to HR and payroll functions in Ireland, with day-to-day use by payroll administrators and HR schedulers. The solution exported time and attendance data into the payroll process, enabling a direct handoff from workforce management to payroll without introducing named third party payroll systems.
Governance and process changes emphasized automation of payroll preparation and reduction of manual time reconciliation. The deployment cut weekly payroll creation from two full days to less than half the time, reflecting a measurable reduction in payroll processing effort after adopting Softworks Payroll.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Usersnap | Legacy | Usersnap Platform | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Certa Ireland implemented Usersnap Platform on its public website to capture user feedback and surface website issues in real time. The Usersnap Platform deployment embeds client-side feedback widgets and screenshot annotation tools into web pages, providing a direct feedback channel for customers and site visitors and centralizing incoming web feedback artifacts for operational teams.
The implementation configures the Usersnap Platform to capture annotated screenshots, user comments, browser context and session metadata, producing standardized feedback records for downstream handling. Feedback is routed through defined triage workflows and tagging conventions to support web support, customer service and product teams, with governance focused on consistent form configuration and privacy-conscious data capture. Certa Ireland Usersnap Platform Customer Experience workflow concentrates on improving web issue tracing and customer feedback capture across online service touchpoints.
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