Chainanalytics
2500 Cumberland Parkway, Suite 550,
Atlanta, 30339, GA,
United States
Atlanta, 30339, GA,
United States
1 770-433-1566
Professional Services
Chainanalytics Technographics
Chainanalytics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chainanalytics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Chainanalytics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Chainanalytics has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2021, Dropbox Business for Enterprise Content Management in 2020, FreshDesk Customer Support for Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chainanalytics is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Google , Dropbox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chainanalytics revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chainanalytics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chainanalytics Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 Chainalytics implemented Zoom in the Audio Video and Web Conferencing category. The implementation surfaces Zoom meeting functionality directly on the Chainalytics website to enable browser based client meetings and external presentations. Zoom is used as the primary conferencing application to support client engagement and consultant collaboration.
Configuration centers on core web conferencing and webinar capabilities, including browser join flows, hosted meeting links, and public scheduling entry points embedded on the site. Functional workflows emphasize meeting initiation from the website, guest access patterns, and browser audio and video capture consistent with Audio Video and Web Conferencing deployments.
Operational coverage is oriented to client facing consulting teams and internal collaboration across Chainalytics United States operations, aligned with the firm size and professional services model. Governance is managed through web publishing and IT controls to ensure the Zoom implementation is embedded and accessible via the corporate website.
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Collaboration | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dropbox | Legacy | Dropbox Business | Enterprise Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, Chainalytics implemented Dropbox Business as its Enterprise Content Management solution. Dropbox Business is used on Chainalytics’ website to host and deliver document assets and marketing content, establishing a cloud-first repository for file storage and external content distribution.
The deployment centers on core Enterprise Content Management capabilities common to the category, including cloud file storage, file synchronization, link based sharing, version control, and collaborative document access for professional services workflows. The implementation is managed through centralized administration and content owner permissioning to control external links and access, and the Dropbox Business instance is integrated with the public website to surface hosted materials and downloadable resources. The configuration emphasizes content governance, user access policies, and content lifecycle controls consistent with enterprise content management practices for a 250 employee professional services firm.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2023 | 2023 |
In 2023, Chainanalytics implemented FreshDesk Customer Support to provide a web-embedded customer service channel on its public website. FreshDesk Customer Support serves as the primary Customer Support interface for client inquiries, case intake, and first-line issue tracking for the professional services firm.
Deployment focused on embedding the FreshDesk Customer Support web widget and public knowledge base, and configuring standard ticketing workflows. Configuration work included setting up ticket queues, priority and SLA profiles, canned responses for repeat inquiries, and category-based routing to align with consulting and account teams. The implementation leveraged typical Customer Support capabilities such as case creation from web forms, knowledge base article publishing, and automated acknowledgment and escalation workflows.
Operational coverage centers on customer-facing support and account management functions within Chainanalytics, delivered via the website channel. Administrative control appears centralized, with role-based access for support agents and managers to manage queues and content in FreshDesk Customer Support. The rollout emphasized web-based capture of client requests and standardized ticket lifecycle handling through the FreshDesk Customer Support platform.
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Chainanalytics
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Chainanalytics Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chainanalytics IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chainanalytics digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Chainanalytics Technographics
Chainanalytics is a Professional Services organization based in United States,
with around 250 employees and annual revenues of $30.0 million.
Chainanalytics operates a diverse technology stack with applications such as
Zoom, Dropbox Business and FreshDesk Customer Support,
covering areas like Audio Video and Web Conferencing, Enterprise Content Management and Customer Support.
Chainanalytics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, Dropbox and Freshworks.
Chainanalytics recently adopted applications including
FreshDesk Customer Support in 2023, Zoom in 2021 and HubSpot Ads in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chainanalytics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chainanalytics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chainanalytics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.