Singapore, x,
Singapore
Changi Travel Services Pte Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Changi Travel Services Pte and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Changi Travel Services Pte employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Changi Travel Services Pte has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017, Shrivra SparkResto for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Changi Travel Services Pte is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , Shrivra or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Changi Travel Services Pte revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Changi Travel Services Pte intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shrivra | Legacy | Shrivra SparkResto | CRM | CRM | n/a | 2022 | 2022 |
In 2022, Changi Travel Services Pte, operating the Changi Recommends brand, appears on Shrivra's public partner client list and is likely to have engaged Shrivra SparkResto for CRM to support airport retail and F&B channel customer and vendor interactions in Singapore. This placement situates Shrivra SparkResto as the application associated with the engagement, and CRM is the stated software category linked to Changi Recommends in the source context. The association is based on Shrivra's client listing rather than a published case study, so use of Shrivra SparkResto is presented as a probable implementation rather than a confirmed customer reference.
The implementation signal centers on CRM capabilities oriented to food and vendor relationship management, promotions orchestration, and customer communications, consistent with Shrivra SparkResto positioning. Typical functional modules inferred from the application category and product positioning include contact and vendor master data, campaign and promotions management, customer communication workflows, and segmentation for targeted promotions. These capabilities would support operational workflows for airport-facing F&B outlets and vendor partners, aligning CRM functions with reservation, promotion redemption, and loyalty style communications commonly required in airport retail contexts.
Operational scope indicated by the client listing is Singapore airport retail and F&B channels, implying configuration for merchant and vendor records, promotional schedules, and customer outreach channels relevant to in-terminal commerce. Governance and rollout considerations consistent with CRM adoption would include centralization of contact and promotion governance, role based access controls for vendor versus marketing users, and staged onboarding of outlet partners and communications templates. The narrative does not assert measured outcomes, it documents the inferred use of Shrivra SparkResto as a CRM solution for Changi Travel Services Pte based on Shrivra public partner information.
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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