Charnwood Borough Council
Charnwood Borough Council, Southfield Road,
Loughborough, LE11 2TX,
United Kingdom
Loughborough, LE11 2TX,
United Kingdom
44 34 5609-1258
Government
Charnwood Borough Council Technographics
Charnwood Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charnwood Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 530 Charnwood Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charnwood Borough Council has purchased the following applications: Unit4 Business World for ERP Financial in 2014, Tawk.to for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charnwood Borough Council is running and its propensity to invest more and deepen its relationship with UNIT4 , Tawk.to , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charnwood Borough Council revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charnwood Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charnwood Borough Council Tech Stack and Enterprise Applications
Charnwood Borough Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Business World | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014, Charnwood Borough Council implemented Unit4 Business World. Unit4 Business World is deployed to support ERP Financial operations and is referenced in public records as Agresso, aligning the application name and the ERP Financial category with the council’s finance function.
The Unit4 Business World implementation centers on core financial modules including general ledger, accounts payable, accounts receivable, procurement and purchase order processing, fixed assets, budgeting and financial reporting. Configuration work emphasized ledger structures, chart of accounts alignment, period close workflows and role based approval routing, reflecting standard ERP Financial functional workflows for municipal finance.
Operational coverage extends across the council’s finance and corporate services functions, with the system acting as the council wide financial system of record. Governance around access controls, approval hierarchies and period close processes was established to centralize financial control and enforce consistent accounting procedures across departments.
|
Charnwood Borough Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Charnwood Borough Council deployed Tawk.to on its public website. Tawk.to is used as a Chatbots and Conversational AI solution to provide an embedded web chat interface for residents and businesses interacting with council services.
The deployment centers on the Tawk.to web chat widget, configured to surface real time visitor messaging, automated greetings, and persistent message histories accessible through the agent console. Implementation work focused on embedding the Tawk.to script into site templates and configuring conversational workflows and canned responses to handle common citizen enquiries, reflecting typical Chatbots and Conversational AI functional capabilities.
Operational coverage is the council website, supporting customer service and corporate communications interactions, with administration and user provisioning managed by the council digital team. Governance emphasized role based access to the Tawk.to dashboard and standardized chat handling procedures to route web enquiries into existing service channels.
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Charnwood Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Charnwood Borough Council implemented Microsoft 365 as its Collaboration platform. The council's public website indicates use of Microsoft 365 to support digital workplace capabilities for council staff across its UK municipal operations, covering an employee base of approximately 530 people.
The Microsoft 365 implementation aligns with standard Collaboration functional modules, including Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for real time communication and meetings, and OneDrive for individual file storage and sync. These capabilities support business functions such as corporate communications, records and content management, and cross department collaboration, with tenant configuration and user provisioning administered by the council IT function to enforce access and governance. Charnwood Borough Council Microsoft 365 Collaboration is surfaced on the public website, indicating an outward facing integration of Microsoft 365 services with the council digital presence.
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Charnwood Borough Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
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Charnwood Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2022 | 2022 |
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|
|
|
Citizen Engagement | CRM |
|
2019 | 2019 |
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Charnwood Borough Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
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Charnwood Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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|
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|
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Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Charnwood Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Charnwood Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charnwood Borough Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charnwood Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Charnwood Borough Council Technographics
Charnwood Borough Council is a Government organization based in United Kingdom,
with around 530 employees and annual revenues of $75.0 million.
Charnwood Borough Council operates a diverse technology stack with applications such as
Unit4 Business World, Tawk.to and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Charnwood Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Tawk.to and Microsoft.
Charnwood Borough Council recently adopted applications including
8x8 Contact Center in 2022, DocuSign eSignature in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charnwood Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charnwood Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charnwood Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.