Cheeky Zebra Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cheeky Zebra and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 310 Cheeky Zebra employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cheeky Zebra has purchased the following applications: Replyco for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cheeky Zebra is running and its propensity to invest more and deepen its relationship with Replyco or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cheeky Zebra revenues, which have grown to $65.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cheeky Zebra intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Replyco | Legacy | Replyco | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Cheeky Zebra implemented Replyco to consolidate Shopify, eBay, Amazon and Etsy messages into a single helpdesk to improve customer service and CRM efficiency. Replyco functioned as the company's Customer Support platform, centralizing multichannel inboxes into a unified ticketing workflow for order management, returns and post sale communication. The implementation focused on message consolidation and centralized response tracking to reduce agent context switching.
Core capabilities configured included shared inbox routing, templated responses and auto responders, with an explicit Shopify integration to surface order context alongside messages. Operational coverage centered on customer service and CRM workflows, with standardized templates and automated acknowledgements used to accelerate response times. The seller reported saving approximately 1.5 hours per day on customer messaging and faster responses using templates, auto responders and the Shopify integration.
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