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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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Cheeky Zebra Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Replyco Legacy Replyco Customer Support CRM n/a 2021 2021
In 2021, Cheeky Zebra implemented Replyco to consolidate Shopify, eBay, Amazon and Etsy messages into a single helpdesk to improve customer service and CRM efficiency. Replyco functioned as the company's Customer Support platform, centralizing multichannel inboxes into a unified ticketing workflow for order management, returns and post sale communication. The implementation focused on message consolidation and centralized response tracking to reduce agent context switching. Core capabilities configured included shared inbox routing, templated responses and auto responders, with an explicit Shopify integration to surface order context alongside messages. Operational coverage centered on customer service and CRM workflows, with standardized templates and automated acknowledgements used to accelerate response times. The seller reported saving approximately 1.5 hours per day on customer messaging and faster responses using templates, auto responders and the Shopify integration.
IT Decision Makers and Key Stakeholders at Cheeky Zebra
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Cheeky Zebra Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Cheeky Zebra Technographics

Cheeky Zebra is a Media organization based in United States, with around 310 employees and annual revenues of $65.0 million.

Cheeky Zebra operates a diverse technology stack with applications such as Replyco, covering areas like Customer Support.

Cheeky Zebra has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Replyco.

Cheeky Zebra recently adopted applications including Replyco in 2021, highlighting its ongoing modernization strategy.

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