Chempro
Unit 4 / 27-29 Industrial Ave,
Molendinar, 4214, QLD,
Australia
Molendinar, 4214, QLD,
Australia
61 13 0081-1201
Retail
Chempro Technographics
Chempro Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chempro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Chempro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chempro has purchased the following applications: Eway Payments for Payment Processing in 2014, Ascender Preceda Payroll for Payroll in 2020, LiveChat for Chatbots and Conversational AI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chempro is running and its propensity to invest more and deepen its relationship with Eway , Block (ex Square, Inc) , Ascender or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chempro revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chempro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chempro Tech Stack and Enterprise Applications
Chempro ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eway | Legacy | Eway Payments | Payment Processing | ERP | n/a | 2014 | 2014 |
In 2014, Chempro implemented Eway Payments to handle online transactions. The deployment uses Eway Payments as a Payment Processing gateway on the Chempro website, servicing the company's Australian online storefront and direct-to-consumer checkout.
The implementation configures Eway Payments to manage card authorization, capture, and settlement through standard payment gateway capabilities. Configuration includes API-based checkout integration and hosted payment pages to manage secure card entry and payment tokenization, aligning transaction flows with merchant account routing and gateway fraud screening.
Operational scope spans the online commerce and finance functions, with transaction records integrated into order processing and reconciliation workflows. Governance emphasizes payment processing policies and PCI compliance responsibilities aligned to the gateway configuration, with Finance and online commerce teams operating transactional controls and dispute management through the Eway Payments administrative interface.
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Payment Processing | ERP |
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2021 | 2021 |
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Chempro HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascender | Legacy | Ascender Preceda Payroll | Payroll | HCM | n/a | 2020 | 2020 |
In 2020, Chempro implemented Ascender Preceda Payroll to manage operational payroll processing across its retail estate. The implementation supported full end to end Payroll for 1,500 staff paid fortnightly and an additional 200 contractors paid as invoices fortnightly, with operational coverage across 145 stores and centralized payroll administration based on the Gold Coast, Australia.
Ascender Preceda Payroll was configured to handle core payroll processing, statutory tax workflows and compliance, and superannuation administration. Functional capabilities implemented included PAYG tax processing, payroll tax handling, child support deductions, contractor invoice pay runs, and management of multiple pay schedules consistent with fortnightly payroll cycles.
The deployment integrated explicitly with Wageloch for Time and Attendance data feeds and routed superannuation payments through Guild Clearing house for contribution processing. The payroll configuration also managed disbursement across 150 bank accounts, indicating bank file generation and multi account payment orchestration as part of pay run operations.
Governance and operational ownership centered on a Senior Payroll Officer overseeing payroll administration, payroll reporting, and business relationship management with stores and outsourced suppliers. Processes emphasized end to end payroll control, compliance workflows for tax and child support, and coordination between time capture, payroll processing, and superannuation clearing, reflecting a centralized Payroll application footprint using Ascender Preceda Payroll.
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Time and Attendance | HCM |
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2020 | 2020 |
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Chempro AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Chempro implemented LiveChat on its website to enable real-time customer engagement. The LiveChat deployment is a web-embedded chat widget provided by LiveChat, Inc., positioned within the Chatbots and Conversational AI category and intended to support online retail customer service and e-commerce interactions. Chempro is an Australian retail company with 2,000 employees and a national online presence, which shaped implementation scope and operational coverage.
The implementation leverages Chatbots and Conversational AI functional capabilities common to the category, including the LiveChat web chat interface, agent-facing conversation management, canned responses, proactive visitor messaging, and session history for follow up. Operational coverage is focused on website-based customer support and online sales assistance, with configuration to route conversations into agent queues and capture conversational analytics for monitoring. Governance and rollout workstreams centered on agent workflow configuration, standard response templates, and phased embedding of the LiveChat widget across the site to align conversational touchpoints with existing customer service processes.
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Chempro Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Chempro eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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Shopping Cart Management | eCommerce |
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2021 | 2021 |
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Chempro CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Chempro ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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Chempro PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Chempro IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Chempro
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Manager | Manager | IT | |
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Chief Operating Officer | CXO | Finance | |
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Chief Executive Officer | CXO | Finance | |
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Payroll Officer / HR / Accounting | Manager | HR | |
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Finance Officer | Manager | Finance | |
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Human Resources Administrator | Manager | HR | |
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Human Resources Administrator | Manager | HR | |
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Head of People & Culture | Director | HR | |
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Human Resources Administrator | Non Manager | HR | |
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Apps Being Evaluated by Chempro Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chempro IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chempro digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Chempro Technographics
Chempro is a Retail organization based in Australia,
with around 2000 employees and annual revenues of $500.0 million.
Chempro operates a diverse technology stack with applications such as
Eway Payments, Ascender Preceda Payroll and LiveChat,
covering areas like Payment Processing, Payroll and Chatbots and Conversational AI.
Chempro has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Eway, Ascender and LiveChat, Inc..
Chempro recently adopted applications including
Freshservice in 2023, Block Afterpay in 2021 and OpenCart in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chempro’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chempro’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chempro technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.