Chesterfield Borough Council
Town Hall, Rose Hill,
Chesterfield, S40 1LP,
United Kingdom
Chesterfield, S40 1LP,
United Kingdom
44 1246 345345
Government
Chesterfield Borough Council Technographics
Chesterfield Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chesterfield Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 897 Chesterfield Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chesterfield Borough Council has purchased the following applications: Unit4 Business World for ERP Financial in 2012, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chesterfield Borough Council is running and its propensity to invest more and deepen its relationship with UNIT4 , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chesterfield Borough Council revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chesterfield Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chesterfield Borough Council Tech Stack and Enterprise Applications
Chesterfield Borough Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Business World | ERP Financial | ERP | n/a | 2012 | 2013 |
In 2012, Chesterfield Borough Council implemented Unit4 Business World as its ERP Financial platform. The deployment used the Agresso Central Government Enterprise Resource Planning foundation from UNIT4 as the technical stack for Unit4 Business World, and it was scoped to consolidate council finance processing and a planned shared services center model. Arvato was engaged to provide the ISSC1 shared services operation delivered on the Agresso platform.
Unit4 Business World was configured to deliver core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, procurement orchestration and budgeting controls. Configuration work emphasized a flexible chart of accounts and multi‑fund accounting to support local government reporting and control, leveraging Agresso rule driven workflows and configurable ledgers to map to council processes. The implementation prioritized modular configuration and workflow automation common to ERP Financial deployments to reduce bespoke coding.
The program was structured as a gradual migration that intended to replace the existing SAP platform, moving transactional finance and shared services onto Unit4 Business World and the Agresso platform. Operational coverage centered on the council finance function and the ISSC1 shared services center operated by Arvato, aligning BPO service delivery with the ERP stack to centralize routine transaction processing and vendor services. This integration model combined vendor‑operated shared services with on‑premise or hosted ERP infrastructure to separate operational execution from core application governance.
Governance emphasized staged rollout, configuration governance and change control to enable rapid adaptation of business rules, a capability UNIT4 and implementation stakeholders highlighted as a key benefit. Anwen Robinson noted the platform's flexibility allows Arvato to make changes quickly and at relatively low cost in order to adapt the solution to changing business requirements. The program therefore combined Unit4 Business World ERP Financial functionality with outsourced shared services operations to align technology, process and service delivery.
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Chesterfield Borough Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Chesterfield Borough Council deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to provide real-time citizen engagement. The implementation is categorized under Chatbots and Conversational AI and positions the application as the council’s primary web chat channel for online enquiries.
The deployment focused on standard conversational modules, including a web chat widget embedded across service pages, an agent-facing chat console, session transcript capture, canned response libraries, and queueing with routing logic. Salesforce Chat (formerly Salesforce Live Agent) was configured to support real-time routing and agent presence management, enabling live handoff of sessions and scripted conversational flows consistent with Chatbots and Conversational AI workflows.
Operational scope centers on the council’s citizen-facing website traffic and contact centre workflows, with chat sessions used to capture enquiry context and feed into downstream case management or follow-up processes. Governance controls accompany the rollout, with operating hours, agent availability rules, and transcript retention practices applied to align chat operations with public sector privacy and service continuity requirements.
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Chesterfield Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Chesterfield Borough Council deployed Microsoft 365 as its Collaboration platform across the organization. The deployment is visible on the council website, indicating integration of Microsoft 365 services with public site content and authenticated staff access. Chesterfield Borough Council Microsoft 365 Collaboration supports council communications, document management, and team collaboration across corporate and service departments.
Configuration emphasizes core Microsoft 365 capabilities such as Exchange Online for email and calendaring, SharePoint Online for intranet and document collaboration, Microsoft Teams for real-time meetings and messaging, and OneDrive for individual file storage. The implementation uses Office web applications to enable browser-based document editing and centralized content publishing workflows. Automation focuses on shared document lifecycles, permissions management, and Teams channel provisioning consistent with Collaboration platform practices.
Operational architecture is cloud first, leveraging a Microsoft 365 SaaS tenancy and Azure Active Directory for identity and access management, with web integration points exposing selected content on the public site. Governance addresses external sharing controls, information classification and retention policies, and department level provisioning to meet public sector requirements. Rollout and adoption center on borough administrative, frontline service, and communications teams, with policy enforcement managed through the Microsoft 365 admin and security controls.
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Chesterfield Borough Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
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Chesterfield Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Chesterfield Borough Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
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Chesterfield Borough Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
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Chesterfield Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
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Content Delivery Network | IaaS |
|
2014 | 2014 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Chesterfield Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Chesterfield Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chesterfield Borough Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chesterfield Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Chesterfield Borough Council Technographics
Chesterfield Borough Council is a Government organization based in United Kingdom,
with around 897 employees and annual revenues of $200.0 million.
Chesterfield Borough Council operates a diverse technology stack with applications such as
Unit4 Business World, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Chesterfield Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Salesforce and Microsoft.
Chesterfield Borough Council recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2020, Salesforce Marketing Cloud in 2020 and Salesforce Sales Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chesterfield Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chesterfield Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chesterfield Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.