Childrensalon
Decimus park, 21 Kingstanding Way,
Tunbridge Wells, TN2 3GP,
United Kingdom
Tunbridge Wells, TN2 3GP,
United Kingdom
44 18 9277-9110
Retail
Childrensalon Technographics
Childrensalon Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Childrensalon and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 573 Childrensalon employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Childrensalon has purchased the following applications: SAP Business One for ERP Financial in 2016, Mitrefinch HR Manager for Core HR in 2014, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Childrensalon is running and its propensity to invest more and deepen its relationship with SAP , In-House Applications , Chargebee or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Childrensalon revenues, which have grown to $157.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Childrensalon intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Childrensalon Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016 Childrensalon implemented SAP Business One as its ERP Financial application to support core finance operations. The deployment targeted the finance function, specifically Sales Ledger and Purchase Ledger activities, and addressed transaction posting, payment runs, supplier reconciliations, invoice verification, expense claims and VAT reporting.
SAP Business One was configured to manage accounts payable and accounts receivable workflows, weekly payment run processing, cash and bank posting logic, and financial master data used by the finance team. Configuration extended to reporting feeds and exports used for courier analyses and VAT monthly reports that were reconciled in Excel using Vlookup and pivot tables.
The implementation included explicit integrations with Concur and FairFX for expense claim processing, with expense transaction data routed into SAP Business One for posting and reconciliation. Operational coverage emphasized centralized posting of bank receipts and payments, supplier account reconciliation, and invoice processing across Sales Ledger and Purchase Ledger roles.
Governance and rollout workstreams included development, testing, and a training program that was developed, tested and successfully rolled out to finance staff to embed SAP Business One into day to day ledger workflows. Process changes formalized ledger responsibilities within the finance department and established SAP Business One as the transactional system for VAT reporting and courier cost analyses.
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ERP Financial | ERP Financial Management |
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2017 | 2017 |
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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Subscription and Recurring Billing | ERP Financial Management |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Advance Systems | Legacy | Mitrefinch HR Manager | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Childrensalon implemented Mitrefinch HR Manager as its Core HR solution and simultaneously introduced Mitrefinch Time and Attendance to consolidate employee records and time capture across the business. The deployment included formal user training for more than 150 team members and provision of ongoing helpdesk support, system maintenance and periodic updates for the Mitrefinch HR Manager application.
The implementation centered on Core HR capabilities, with Mitrefinch HR Manager used to structure employee records, onboarding workflows, new employment contract templates, induction training processes and reporting. The Time and Attendance system was configured to support time capture and overtime tracking, while operational processes were aligned to include individual risk assessments for maternity and accident cases.
Operational scope and governance covered HR administration, rewards and benefits management and payroll related responsibilities for Childrensalon Team Ltd, explicitly including payroll processing and overtime payments, administration of the Westfield healthcare plan, Nest pension scheme, death in service insurance, childcare vouchers, cycle2work scheme, staff discounts and employee loans and advances. The rollout emphasized process definition for new starter processing, induction and ongoing user support, reflecting a combined technology and HR process change.
Ongoing support activities were documented as part of the program, with system maintenance and updates delivered post go live and a helpdesk model established to support end users. Mitrefinch HR Manager remains referenced in operational practices for core HR administration at Childrensalon.
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Time and Attendance | HCM |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Childrensalon deployed Zendesk Chat on its ecommerce website to deliver live-chat and customer support to site visitors. The implementation uses Zendesk Chat within the Chatbots and Conversational AI category to support the retailer's customer support function.
The deployment is realized via a web-embedded chat widget that provides real-time messaging, presence indicators, and customer-initiated sessions routed to the support team. Conversations are captured in the Zendesk Chat application and aligned with ticketing and agent workspace workflows, supporting scripted replies, session transcripts, and basic routing logic consistent with Chatbots and Conversational AI capabilities.
Operational ownership resides with Childrensalon customer service, where Zendesk Chat is the primary front-line channel for order, product, and post-sales inquiries on the website. The chat implementation operates under Zendesk cookie and data handling policies and feeds conversational records into support workflows and quality review processes via the company support portal.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2018 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2011 | 2011 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Childrensalon
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Childrensalon Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Childrensalon IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Childrensalon digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Childrensalon Technographics
Childrensalon is a Retail organization based in United Kingdom,
with around 573 employees and annual revenues of $157.0 million.
Childrensalon operates a diverse technology stack with applications such as
SAP Business One, Mitrefinch HR Manager and Zendesk Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Childrensalon has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Advance Systems and Zendesk.
Childrensalon recently adopted applications including
Chargebee in 2022, CodeTwo Email Signatures in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Childrensalon’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Childrensalon’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Childrensalon technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.