Chili Piper
228 Park Ave S, #78136,
New York, 10003-1502, NY,
United States
New York, 10003-1502, NY,
United States
1 571-425-3077
Professional Services
Chili Piper Technographics
Chili Piper Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chili Piper and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 190 Chili Piper employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chili Piper has purchased the following applications: HiBob Surveys for Employee Engagement in 2022, Ruby Live Chat for Chatbots and Conversational AI in 2021, Intempt Analytics for Analytics and BI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chili Piper is running and its propensity to invest more and deepen its relationship with HiBob , Ruby , Intempt or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chili Piper revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chili Piper intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chili Piper Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HiBob | Legacy | HiBob Surveys | Employee Engagement | HCM | n/a | 2022 | 2022 |
In 2022, Chili Piper deployed HiBob Surveys for Employee Engagement in an HR-focused rollout supporting its remote, global workforce. The deployment was anchored at the US headquarters and extended operational coverage to employees across 36 countries, targeting lifecycle touchpoints from onboarding through offboarding.
HiBob Surveys, using the Your Voice module, was configured to run annual Thrive surveys, post-event surveys, offboarding surveys and ad-hoc pulse checks, aligning survey cadence to standard HR feedback workflows. Configuration emphasized automation of distribution and response collection to reduce People team administrative overhead, and the implementation preserved anonymity to create accessible feedback channels.
Operational ownership resided with the People team, who centralized survey management and reporting processes across regions while using HiBob Surveys for Employee Engagement to standardize feedback instruments. The program reportedly saved administrative time and delivered an estimated 20+ hours per month in staff effort savings, while providing continuous, anonymous employee feedback across lifecycle stages.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Chili Piper deployed Ruby Live Chat on its website. The deployment uses Ruby Live Chat as the customer-facing messaging layer under Chatbots and Conversational AI to enable synchronous web chat for prospect and client interactions.
Implementation centered on embedding the Ruby Live Chat widget across public site pages, configuring automated greetings, lead capture forms, canned responses, and agent routing rules. Configuration emphasized standard conversational AI capabilities such as session handoff to live agents, scripted reply templates, and basic workflow automation to manage inbound chats.
Operational coverage focused on customer-facing functions, principally sales and customer success teams, with the chat channel positioned as first-line engagement for inbound leads and support inquiries. Governance addressed chat routing policies, response SLAs, and agent workflow changes required to support live handoff and ongoing administration of the Ruby Live Chat deployment.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intempt | Legacy | Intempt Analytics | Analytics and BI | Analytics and BI | n/a | 2024 | 2024 |
In 2024, Chili Piper deployed Intempt Analytics to power signal based outreach, account activation, and expansion workflows. Intempt Analytics is implemented as part of Intempt GrowthOS with Journeys and Agents modules to capture and operationalize account and contact signals within sales and CRM workflows in the United States.
The deployment emphasizes cloud SaaS signal ingestion and behavioral event processing, with Intempt Analytics producing account and contact level signals that feed Journeys and Agents for orchestration and outreach automation. Functional modules implemented include signal generation and segmentation, journey orchestration, automated agent routing, and outreach triggering, consistent with Analytics and BI capabilities.
Operational coverage focused on sales qualification, routing, and account expansion workstreams for US sales teams, integrating signal outputs into Chili Piper sales and CRM processes. Governance centered on embedding signal driven qualification and routing rules into sales workflows and configuring Journeys and Agents for automated activation and expansion sequencing, and the implementation explicitly improved sales qualification and routing in the United States.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Chili Piper
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Chili Piper Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chili Piper IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chili Piper digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Chili Piper Technographics
Chili Piper is a Professional Services organization based in United States,
with around 190 employees and annual revenues of $20.0 million.
Chili Piper operates a diverse technology stack with applications such as
HiBob Surveys, Ruby Live Chat and Intempt Analytics,
covering areas like Employee Engagement, Chatbots and Conversational AI and Analytics and BI.
Chili Piper has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HiBob, Ruby and Intempt.
Chili Piper recently adopted applications including
Bubble Platform in 2025, Intempt Analytics in 2024 and Unleash Platform in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chili Piper’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chili Piper’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chili Piper technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.