Chili's Grill & Bar Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chili's Grill & Bar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60000 Chili's Grill & Bar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chili's Grill & Bar has purchased the following applications: Fourth Employee Engagement for Employee Engagement in 2004, Microsoft 365 for Collaboration in 2021, Medallia Kampyle for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chili's Grill & Bar is running and its propensity to invest more and deepen its relationship with Fourth Enterprises , Equifax , Workstream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chili's Grill & Bar revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chili's Grill & Bar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fourth Enterprises | Legacy | Fourth Employee Engagement | Employee Engagement | HCM | n/a | 2004 | 2004 |
In 2004, Chili's Grill & Bar implemented Fourth Employee Engagement. The Fourth Employee Engagement deployment targeted Employee Engagement for workforce management, scheduling, and HR processes across approximately 1,200 United States restaurant locations within the Chili's system.
The implementation combined Fourth Employee Engagement with Fourth's HotSchedules scheduling platform and AI forecasting capabilities, aligning scheduling automation, demand forecasting, and mobile engagement features to support shift planning and in-shift communications. Functional capabilities implemented included roster creation, demand-driven forecast scheduling, manager approval workflows, and mobile employee communications as part of the engagement layer.
Operational coverage focused on store managers and HR teams across the restaurant footprint, embedding Fourth Employee Engagement into day-to-day scheduling, labor forecasting, and HR operational processes. The deployment integrated HotSchedules data and AI forecasting outputs into manager scheduling workflows and mobile employee touchpoints to feed centralized forecasting inputs into store-level decisions.
Governance for the rollout emphasized standardized scheduling policies, manager training, and centralized forecast review to align staffing with demand. Reported outcomes in the vendor case study include a 20 percent increase in forecasting accuracy and an estimated savings of about 30 minutes of manager time per week, with Fourth Employee Engagement serving as the employee engagement layer supporting scheduling and HR business functions.
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HR Compliance | HCM |
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2014 | 2014 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Talent Assessment | HCM |
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2011 | 2011 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Medallia | Legacy | Medallia Kampyle | Customer Experience | CRM | n/a | 2019 | 2019 |
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Customer Loyalty | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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