Chili's Grill & Bar
Chili's Grill & Bar Technographics
Chili's Grill & Bar Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chili's Grill & Bar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60000 Chili's Grill & Bar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chili's Grill & Bar has purchased the following applications: Fourth Employee Engagement for Employee Engagement in 2004, Microsoft 365 for Collaboration in 2021, Medallia Kampyle for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chili's Grill & Bar is running and its propensity to invest more and deepen its relationship with Fourth Enterprises , Equifax , Workstream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chili's Grill & Bar revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chili's Grill & Bar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chili's Grill & Bar Tech Stack and Enterprise Applications
Chili's Grill & Bar HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fourth Enterprises | Legacy | Fourth Employee Engagement | Employee Engagement | HCM | n/a | 2004 | 2004 |
In 2004, Chili's Grill & Bar implemented Fourth Employee Engagement. The Fourth Employee Engagement deployment targeted Employee Engagement for workforce management, scheduling, and HR processes across approximately 1,200 United States restaurant locations within the Chili's system.
The implementation combined Fourth Employee Engagement with Fourth's HotSchedules scheduling platform and AI forecasting capabilities, aligning scheduling automation, demand forecasting, and mobile engagement features to support shift planning and in-shift communications. Functional capabilities implemented included roster creation, demand-driven forecast scheduling, manager approval workflows, and mobile employee communications as part of the engagement layer.
Operational coverage focused on store managers and HR teams across the restaurant footprint, embedding Fourth Employee Engagement into day-to-day scheduling, labor forecasting, and HR operational processes. The deployment integrated HotSchedules data and AI forecasting outputs into manager scheduling workflows and mobile employee touchpoints to feed centralized forecasting inputs into store-level decisions.
Governance for the rollout emphasized standardized scheduling policies, manager training, and centralized forecast review to align staffing with demand. Reported outcomes in the vendor case study include a 20 percent increase in forecasting accuracy and an estimated savings of about 30 minutes of manager time per week, with Fourth Employee Engagement serving as the employee engagement layer supporting scheduling and HR business functions.
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HR Compliance | HCM |
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2014 | 2014 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Talent Assessment | HCM |
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2011 | 2011 |
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Chili's Grill & Bar Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Chili's Grill & Bar deployed Microsoft 365 as its Collaboration platform. Microsoft 365 is also present in the company website technology footprint, indicating the tenant is surfaced to public properties and to web-facing services.
The Microsoft 365 implementation focuses on core Collaboration capabilities, providing enterprise email, cloud document management, shared intranet functionality and real-time communication. The deployment leverages standard Microsoft 365 modules such as Exchange Online, SharePoint, OneDrive and Teams to support content collaboration, file synchronization and persistent chat across business units.
Governance centers on tenant-level administration, role based access controls, external sharing policies and content governance to manage corporate data and restaurant operations information. The implementation supports corporate communications, HR collaboration, operations and store level coordination, with website instrumentation underscoring the need to manage external exposure and access controls for collaboration services.
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Chili's Grill & Bar CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Medallia | Legacy | Medallia Kampyle | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Chili's Grill & Bar deployed Medallia Kampyle on its public website to capture structured and open text customer feedback at the point of digital interaction. Medallia Kampyle is used as a Customer Experience solution for on-site feedback capture, session-based surveys, and targeted sampling to surface guest sentiment and experience friction on web pages.
The implementation centers on Medallia Kampyle feedback widgets and short form surveys embedded in the website, configured for page level targeting and mobile responsive collection. Configuration work included question set design, sampling logic, and administrative dashboards to consolidate responses for review, enabling digital experience workflows consistent with Customer Experience platforms.
Operational coverage is focused on web channels and is used by digital marketing, guest relations, and online experience teams to ingest qualitative feedback and inform customer journey improvements. The deployment routes feedback into centralized review processes and supports escalation workflows for customer follow up without naming or integrating specific back end systems.
Governance for the deployment emphasizes survey configuration controls, consent and data handling for web captured responses, and role based access to dashboards for cross functional teams. This places Chili's Grill & Bar Medallia Kampyle Customer Experience in a direct relationship with web feedback collection and operational customer facing functions such as guest relations and digital experience management.
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Customer Loyalty | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2016 | 2016 |
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Chili's Grill & Bar ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Chili's Grill & Bar PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Chili's Grill & Bar CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Chili's Grill & Bar
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP, Chief People & Administrative Officer | CXO | HR | |
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SVP/COO | CXO | Operations | |
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VP Restaurant Services | VP | Operations | |
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Compliance Manager | Manager | Finance | |
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Customer Service Manager | Manager | Customer Service | |
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Marketing Manager | Manager | Marketing | |
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Customer Service Manager | Manager | Customer Service | |
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Director, CRM & Loyalty | Director | IT | |
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Senior Manager, Product and Loyalty & Personalization | Manager | Operations | |
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Manager of CRM Loyalty, Webb & App | Manager | IT | |
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Manager - Talent Selection Strategy | Manager | HR | |
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Talent Selection Manager | Manager | HR | |
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Director of Talent Selection | Director | HR | |
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Vice President, Chili's PeopleWorks | VP | HR | |
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Apps Being Evaluated by Chili's Grill & Bar Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chili's Grill & Bar IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chili's Grill & Bar digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Chili's Grill & Bar Technographics
Chili's Grill & Bar is a Retail organization based in United States,
with around 60000 employees and annual revenues of $4.00 billion.
Chili's Grill & Bar operates a diverse technology stack with applications such as
Fourth Employee Engagement, Microsoft 365 and Medallia Kampyle,
covering areas like Employee Engagement, Collaboration and Customer Experience.
Chili's Grill & Bar has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fourth Enterprises, Microsoft and Medallia.
Chili's Grill & Bar recently adopted applications including
Microsoft 365 in 2021, Slido in 2021 and Workstream Hiring in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chili's Grill & Bar’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chili's Grill & Bar’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chili's Grill & Bar technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.