Los Angeles, 90024, CA,
United States
ChromaDex Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ChromaDex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 115 ChromaDex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ChromaDex has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ChromaDex is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Q4 Inc or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ChromaDex revenues, which have grown to $67.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ChromaDex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, ChromaDex implemented Oracle NetSuite ERP. The Oracle NetSuite ERP deployment targeted ERP Financial capabilities to centralize accounting and transactional finance for the 115-employee life sciences company.
Deployment used the cloud-hosted Oracle NetSuite ERP architecture, configured with core financial modules including general ledger, accounts payable, accounts receivable, fixed assets and financial reporting, aligned with ERP Financial governance needs. Configuration work emphasized chart of accounts harmonization, period close workflows, and transactional controls typical for an ERP Financial deployment in a regulated life sciences environment.
The implementation integrated ERP Financial processes with operational systems, including MRP functionality and external shipping platforms as noted in internal experience requirements, enabling order-to-cash and procure-to-pay operational flows. Operational scope covered finance, supply chain, procurement and shipping functions across ChromaDex headquarters in the United States, with governance focused on centralized financial controls, standardized transaction workflows and role-based access to support accounting and operations teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, ChromaDex implemented Microsoft 365 as its cloud-hosted Collaboration platform. The company surfaces Office 365 Mail on its website, indicating Microsoft email services are used for corporate communications and external contact points.
The Microsoft 365 deployment provided cloud email, calendaring, document collaboration, and cloud file storage capabilities consistent with Collaboration class applications. Administration was managed through a centralized Microsoft 365 tenant model, enabling tenant-level policy controls and user provisioning across corporate functions including research, commercial, finance, and IT. This architecture emphasizes a SaaS delivery model for core productivity and collaboration workflows.
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Event Management | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, ChromaDex deployed Zendesk Service as its customer support platform. Zendesk Service was embedded on the ChromaDex website to capture web-originated customer inquiries and provide web-based ticketing and knowledge base access. The implementation positions Zendesk Service as the primary Customer Support channel for customer-facing product and order inquiries.
The deployment centers on standard Customer Support capabilities, including case creation from web forms, ticket routing, and knowledge base driven self-service that align workflows with the Zendesk Service model. Operational scope is focused on customer-facing support functions serving ChromaDex's product portfolio, with governance organized around support queue ownership and ticket lifecycle processes. Integrations or system-to-system connections are not explicitly stated in the source, the public implementation signal is limited to the website-embedded Zendesk Service instance.
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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