Chubb UK
The Chubb Building 100 Leadenhall Street,
London, EC3A 3BP,
United Kingdom
London, EC3A 3BP,
United Kingdom
44 20 7173-7000
Insurance
Chubb UK Technographics
Chubb UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chubb UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Chubb UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chubb UK has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2011, PhenomPeople ATS for Applicant Tracking System in 2019, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chubb UK is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Phenom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chubb UK revenues, which have grown to $2.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chubb UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chubb UK Tech Stack and Enterprise Applications
Chubb UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Chubb UK implemented Oracle PeopleSoft ERP to centralize core finance processes and statutory reporting across its UK insurance operations. The Oracle PeopleSoft ERP deployment, classified as ERP Financial, was positioned to support the companys 2000 employees and the financial reporting cadence required by both UK GAAP and US GAAP.
The implementation focused on ERP Financial modules for general ledger consolidation, financial close and statement production, accounts receivable and payable workflows, and budgeting and forecasting orchestration. Oracle PeopleSoft ERP was configured to produce statutory and regulatory outputs alongside management reporting, with functional design and documentation emphasized by the Financial Reporting Systems manager role.
The PeopleSoft instance was integrated into an existing reporting and data ecosystem, with direct operational links to PCW, the premiums and claims Oracle insurance data warehouse, and downstream business intelligence and planning systems including Microsoft BI, Proclarity, SAP BPC and Cognos TM1. These integrations supported data feeds for management information, statutory reporting, and financial planning workflows across underwriting, actuarial and finance teams serving London Market operations.
Governance and rollout included formal testing cycles, user acceptance testing, change management processes, training programs and controlled documentation practices under the Financial Reporting Systems management function. Operational ownership reflected cross-functional coordination between finance, underwriting and reporting teams, with ongoing configuration and functional design work to align Oracle PeopleSoft ERP with statutory, management and planning requirements.
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Expense Management | ERP |
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2022 | 2022 |
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Chubb UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | PhenomPeople ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019 Chubb UK implemented PhenomPeople ATS, deploying the PhenomPeople ATS as the Applicant Tracking System on its public careers site to capture job requisitions and applicant intake directly through the corporate career portal. The implementation is visible on Chubb's careers pages, where PhenomPeople ATS manages job postings and candidate submission flows for roles listed on the website.
The deployment centered on core Applicant Tracking System capabilities, including job posting and career site integration, resume parsing and candidate profile creation, configurable applicant workflows and status tracking, interview scheduling and calendar coordination, and standard recruiting analytics and reporting. Configuration work focused on aligning requisition templates, workflow states, and recruiter and hiring manager permissions with Chubb UK hiring practices.
Operational coverage was concentrated on the careers.chubb.com portal, with PhenomPeople ATS embedded into job detail pages and the application form to capture candidates through the website. The system supported recruiter and talent acquisition team activity for roles originating from the careers site and provided the central applicant record for each submission collected via Chubb's website.
Governance of the PhenomPeople ATS implementation emphasized recruiter and hiring manager role configurations, approval routing for offers and requisition creation, and audit-ready candidate activity logging to meet insurance industry hiring controls. Talent acquisition maintained operational ownership of workflow rules and role-based access, while the ATS served as the single source for applicant status and recruiting process orchestration.
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Core HR | HCM |
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2014 | 2015 |
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Chubb UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Chubb UK upgraded its ClickSoftware installation, now known as Salesforce Field Service (ex ClickSoftware), as part of a Field Service Management initiative to sustain scheduling and mobility capabilities. The engagement is framed within the Field Service Management category and reflects work to retain existing custom functionality while moving to the latest ClickSoftware codebase that forms the basis of Salesforce Field Service (ex ClickSoftware).
The implementation emphasis was on scheduling and mobile workforce capabilities common to Field Service Management, with configuration work focused on the scheduling engine, dispatcher workflows, and mobile client continuity. The consultant role included hands-on configuration to preserve custom application behavior developed by the Professional Services team, ensuring that bespoke scheduling rules and mobility access patterns remained functional after the upgrade.
Operationally the effort ran from November 2009 through March 2010, centered on Chubb UK, and was executed as an in-place upgrade with coordinated configuration governance. The upgrade retained PS-developed extensions, included configuration handoffs, and required targeted testing and support to verify that custom business logic remained intact during version rollforward.
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Insurance ERP | ERP Services and Operations |
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2018 | 2018 |
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Chubb UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Chubb UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2017 | 2017 |
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Chubb UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Chubb UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2010 | 2010 |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Chubb UK EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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Chubb UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Chubb UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Chubb UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Chubb UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President - Director of Field Operations | Director | Operations | |
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Senior Vice President, Field Operations | VP | Operations | |
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Senior Vice President - International Field Operations Manager | VP | Operations | |
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Head of Employment Tax, EMEA | Director | Finance | |
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EMEA Head of Tax | Director | Finance | |
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Head of Conduct, Oversight & Customer Experience | Director | Customer Service | |
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Customer Service Administrator | Manager | Customer Service | |
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Customer Service Team Lead | Manager | Customer Service | |
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COO | CXO | Finance | |
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CTO | CXO | Finance | |
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HR Divisional Finance Officer | Manager | HR | |
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Head of Global Finance Operations | Director | Finance | |
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Head of HR | Director | HR | |
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Finance Director | Director | Finance | |
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Assistant Financial Controller | Director | Finance | |
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Head of Glasgow Finance | Director | Finance | |
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Finance Manager (FP&A) | Manager | Finance | |
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Apps Being Evaluated by Chubb UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chubb UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chubb UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Chubb UK Technographics
Chubb UK is a Insurance organization based in United Kingdom,
with around 2000 employees and annual revenues of $2.25 billion.
Chubb UK operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, PhenomPeople ATS and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Applicant Tracking System and Field Service Management.
Chubb UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Phenom and Salesforce.
Chubb UK recently adopted applications including
SAP Concur Expense in 2022, Adobe Experience Manager in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chubb UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chubb UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chubb UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.