Chupi
Powerscourt Townhouse Centre, Top Floor, 59 William St. South,
Dublin, D02 HF95,
Ireland
Dublin, D02 HF95,
Ireland
353 1 555 4644
Retail
Chupi Technographics
Chupi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chupi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Chupi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chupi has purchased the following applications: Google Pay for Payment Processing in 2020, Zendesk Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chupi is running and its propensity to invest more and deepen its relationship with Google , Apple , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chupi revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chupi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chupi Tech Stack and Enterprise Applications
Chupi ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Chupi implemented Google Pay on its website as its online payments acceptance method. The deployment uses Google Pay as the Payment Processing solution to embed a web checkout payment button and client-side tokenization flows, integrating payment capture into the e-commerce checkout path for online orders. The implementation centers on web storefront integration and checkout orchestration, concentrating on consumer card acceptance and tokenized payment credentials to limit merchant exposure to cardholder data. For a 30-employee retail jewelry company, the approach is lightweight and focused on front-end payment instrumentation and order payment capture.
Chupi positioned Google Pay as the primary Payment Processing layer supporting checkout, order capture, and downstream finance reconciliation workflows. Governance emphasis is on payment acceptance policies, token handling, and refund authorization processes as part of operational rollout on the public website. The narrative ties Chupi, Google Pay, and Payment Processing to the core business functions of online checkout and order processing, with implementation scope limited to the company website.
|
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
Chupi AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Chupi implemented Zendesk Chat on its website as its Chatbots and Conversational AI solution to handle customer messaging for the online storefront. The deployment is a cloud-hosted, website-embedded chat widget that provides real-time customer engagement on product and checkout pages. The implementation leverages standard conversational modules including live chat for synchronous messaging, proactive triggers based on visitor behavior, canned responses and message templates, searchable session transcripts, and an agent dashboard for queue management and basic analytics. Configuration focused on lightweight agent roles appropriate for a 30 person retailer, establishing agent accounts, availability schedules and business hours routing within Zendesk Chat. Operational scope is centered on customer service and ecommerce support on the Chupi website, with conversations captured in Zendesk Chat to support service workflows and manual escalation. Governance was handled through application-level controls and agent training, plus transcript retention policies and dashboard-based monitoring, aligning Chupi Zendesk Chat Chatbots and Conversational AI to front-line customer support and online sales assistance.
|
Chupi Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Chupi implemented Google Workspace (Formerly Google G-Suite). Chupi uses Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform, providing cloud email, shared document editing, calendar coordination, and centralized account administration for a 30 person retail business based in Ireland.
The deployment follows a cloud hosted SaaS tenancy model under Chupi's corporate domain, with an administrative console managing user provisioning, access controls, and data storage. Functional workflows align to Collaboration patterns, including group email for internal communications, shared Drive spaces for creative and product assets, collaborative documents for merchandising and marketing content, and calendar orchestration for operational coordination. The Google Workspace presence is visible on Chupi's website, indicating integrated vendor footprint between corporate communications and public facing touch points.
|
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Chupi CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2020 | 2020 |
|
Chupi PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2017 | 2017 |
|
Chupi IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Chupi
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Chupi Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chupi IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chupi digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Chupi Technographics
Chupi is a Retail organization based in Ireland,
with around 30 employees and annual revenues of $3.0 million.
Chupi operates a diverse technology stack with applications such as
Google Pay, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Chupi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google and Zendesk.
Chupi recently adopted applications including
Teamwork Desk in 2022, Shopify in 2021 and Simon X Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chupi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chupi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chupi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.