CIE Tours International
10 Park Place Suite 510,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 800-243-8687
Professional Services
CIE Tours International Technographics
CIE Tours International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CIE Tours International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 278 CIE Tours International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CIE Tours International has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015, Acquia DAM for Digital Asset Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CIE Tours International is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Acquia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CIE Tours International revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CIE Tours International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CIE Tours International Tech Stack and Enterprise Applications
CIE Tours International AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, CIE Tours International deployed Zendesk Chat on its corporate website. Zendesk Chat is implemented as a web-embedded chat widget, operating in the Chatbots and Conversational AI category to deliver real-time messaging and conversational engagement for website visitors.
The implementation footprint covers the corporate web properties and customer service intake channels and is positioned as the initial customer touchpoint for inquiries about tours and reservations. Configuration centers on typical chat capabilities such as visitor session routing, automated greetings and chat triggers, canned responses for common FAQs, and agent handoff workflows consistent with Chatbots and Conversational AI implementations. The solution is embedded into front-line support workflows and agent consoles to centralize web-initiated conversations and to capture contact details and conversation history. Governance and operations emphasize chat response SLAs, scripted response libraries, and agent training to align conversational handling with reservation and customer service processes.
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CIE Tours International Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, CIE Tours International implemented Microsoft 365. Microsoft 365 is deployed as the company's Collaboration platform to support corporate productivity, email, and team communication across the organization.
The implementation centers on core Microsoft 365 services used for corporate workflows, including Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for user file sync, Microsoft Teams for real-time collaboration, and the Office productivity applications for document creation and editing. Configuration work focused on tenant settings, license assignment, and standard client provisioning across employee desktops and mobile devices.
Public site source indicates Microsoft 365 assets are referenced on the CIE Tours corporate website, implying public-facing usage of Microsoft 365 hosted components. Operational coverage includes corporate functions such as sales, marketing, operations, and finance for email, document lifecycle, meeting orchestration, and collaborative content management, with governance centered on tenant-level configuration and role-based access controls consistent with Collaboration deployments.
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CIE Tours International Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquia | Legacy | Acquia DAM | Digital Asset Management | Content Management | n/a | 2017 | 2017 |
In 2017, CIE Tours International implemented Acquia DAM as part of a broader digital strategy, deploying the Acquia DAM Digital Asset Management solution to support a new Drupal CMS website. The implementation was led by a subject matter lead who guided the development team responsible for the Drupal CMS site construction and the Acquia DAM integration.
The deployment centered on core Digital Asset Management capabilities including centralized asset ingestion, metadata and taxonomy configuration, version control, access permissions, and search and retrieval workflows. Configuration work emphasized metadata standards and taxonomy aligned with marketing and content operations to enable consistent asset classification and lifecycle management.
Acquia DAM was integrated directly with the Drupal CMS website, using standard asset delivery connectors and APIs to surface approved creative and marketing assets in web templates and content authoring flows. Operational coverage focused on marketing, creative, and web development teams, with asset governance implemented through defined upload workflows, permission roles, and approval gates established by the project lead.
Governance and process work included iterative rollout of taxonomy and metadata rules, creation of publisher and approver roles, and training for content authors to use Acquia DAM within the Drupal content lifecycle. The narrative reflects an implementation that connected Acquia DAM Digital Asset Management to Drupal CMS, aligning asset management practices with website publishing and content operations.
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Web Content Management | Content Management |
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2020 | 2020 |
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CIE Tours International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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CIE Tours International ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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CIE Tours International PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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CIE Tours International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CIE Tours International CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at CIE Tours International
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Operations Officer | CXO | Finance | |
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Enterprise Applications Manager | Manager | IT | |
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Director of Customer Experience | Director | Customer Service | |
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Director of Marketing | Director | Marketing | |
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Apps Being Evaluated by CIE Tours International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CIE Tours International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CIE Tours International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD CIE Tours International Technographics
CIE Tours International is a Professional Services organization based in United States,
with around 278 employees and annual revenues of $120.0 million.
CIE Tours International operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and Acquia DAM,
covering areas like Chatbots and Conversational AI, Collaboration and Digital Asset Management.
CIE Tours International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Acquia.
CIE Tours International recently adopted applications including
Salesforce Sales Cloud in 2021, Acquia Lift in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CIE Tours International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CIE Tours International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CIE Tours International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.