Ciocca Dealerships
2141 Downyflake Ln,
Allentown, 18103, PA,
United States
Allentown, 18103, PA,
United States
1 484-656-0098
Automotive
Ciocca Dealerships Technographics
Ciocca Dealerships Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ciocca Dealerships and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Ciocca Dealerships employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ciocca Dealerships has purchased the following applications: CDK Global DMS for Dealership Management in 2021, Microsoft 365 for Collaboration in 2018, CDK Global CRM for Automotive Dealership CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ciocca Dealerships is running and its propensity to invest more and deepen its relationship with CDK Global , Microsoft , Cox Automotive or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ciocca Dealerships revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ciocca Dealerships intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Ciocca Dealerships Tech Stack and Enterprise Applications
Ciocca Dealerships ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | CDK Global DMS | Dealership Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Ciocca Dealerships implemented CDK Global DMS as its core Dealership Management application across the dealer group. The deployment was scoped to support fixed operations and service advisor workflows at Ciocca locations in Quakertown, West Chester, and Allentown, aligning the application to frontline service activities and customer-facing repair order processes.
CDK Global DMS was configured to support service lane functions, repair order creation and tracking, appointment scheduling, parts lookups, and customer communication workflows. Service advisors used the DMS to translate customer-reported issues into actionable ROs and to manage post-service inquiries and manufacturer defect communications, embedding CDK Global DMS into daily service and aftersales operations.
Operational use was described alongside TSD and accompanying software programs, indicating the DMS operated in an environment with other dealership tools rather than in isolation. The implementation covered service, parts, and customer service functions, and the DMS was the primary transactional system for creating repair orders and routing information between advisors and technicians.
Governance and process changes emphasized standardized RO handling and formalized service advisor responsibilities, establishing consistent workflows for customer intake, technician assignment, and follow-up communications. Configuration focused on aligning CDK Global DMS transactional modules to existing service advisor processes rather than on standalone point solutions.
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Ciocca Dealerships Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Ciocca Dealerships implemented Microsoft 365 to centralize Collaboration capabilities for its 700 employees. The deployment of Microsoft 365 was positioned to support internal communications, document management, and customer-facing information flows tied to the automotive retail business function.
The implementation emphasized core Microsoft 365 modules and capabilities, including Exchange Online for email, SharePoint Online for intranet and document libraries, OneDrive for personal file sync, Microsoft Teams for real time collaboration and meetings, and the Office productivity suite for desktop and web authoring. Configuration work included tenant level administration, mailbox and site provisioning patterns, and information architecture for SharePoint sites aligned to dealership and corporate team structures.
Operational coverage extended to corporate staff and dealership personnel, with Microsoft 365 components surfaced on the public website as noted. Identity and access control were aligned to Microsoft cloud identity services to govern single sign on and account lifecycle, while governance focused on centralized tenant controls, site level permissions, and standard collaboration workflows for document sharing and communications. The narrative ties Ciocca Dealerships, Microsoft 365, Collaboration, and business function into a unified implementation signal for enterprise collaboration tooling.
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Ciocca Dealerships CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | CDK Global CRM | Automotive Dealership CRM | CRM | n/a | 2014 | 2014 |
In 2014, Ciocca Dealerships implemented CDK Global CRM as their Automotive Dealership CRM to support retail sales and service operations across their dealer network. CDK Global CRM is used on their website for lead capture and customer engagement, establishing a web integrated deployment that feeds inbound inquiries into the CRM.
The CDK Global CRM deployment centers on standard Automotive Dealership CRM modules, including lead management, consolidated contact and customer profiles, sales pipeline tracking, and service appointment scheduling. Configuration work focuses on mapping website form captures to contact records, automated lead routing and assignment rules, and role based access controls for sales and service teams. These functional elements align with typical category capabilities such as campaign tracking and inventory linking to present vehicle details during customer interactions.
Operational scope covers dealer facing business functions including sales, service, and customer relationship management, with CDK Global CRM serving as the centralized customer record for online and in‑store touchpoints. Governance practices inferred for the deployment include standardized lead assignment workflows, data normalization for contacts and vehicles, and permissioned user roles to enforce consistent processes across dealer teams. Ciocca Dealerships CDK Global CRM thus ties the public website to internal dealer operational processes and customer lifecycle management.
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Automotive Dealership CRM | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2021 | 2021 |
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Ciocca Dealerships ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Ciocca Dealerships TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Ciocca Dealerships IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ciocca Dealerships
| First Name | Last Name | Title | Function | Department | Phone | |
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Founder/ CEO | CXO | Finance | |
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President | CXO | Finance | |
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General Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Controller | Director | Finance | |
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Vice President Operations | VP | Operations | |
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General Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by Ciocca Dealerships Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ciocca Dealerships IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ciocca Dealerships digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ciocca Dealerships Technographics
Ciocca Dealerships is a Automotive organization based in United States,
with around 700 employees and annual revenues of $100.0 million.
Ciocca Dealerships operates a diverse technology stack with applications such as
CDK Global DMS, Microsoft 365 and CDK Global CRM,
covering areas like Dealership Management, Collaboration and Automotive Dealership CRM.
Ciocca Dealerships has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CDK Global and Microsoft.
Ciocca Dealerships recently adopted applications including
CDK Global DMS in 2021, VinSolutions Connect CRM in 2021 and Tealium IQ Tag Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ciocca Dealerships’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ciocca Dealerships’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ciocca Dealerships technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.