Cisco-Eagle
2120 Valley View Ln,
Dallas, 75234, TX,
United States
Dallas, 75234, TX,
United States
1 972-406-9330
Distribution
Cisco-Eagle Technographics
Cisco-Eagle Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cisco-Eagle and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Cisco-Eagle employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cisco-Eagle has purchased the following applications: Microsoft Dynamics SL for ERP Financial in 2015, Velaro Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cisco-Eagle is running and its propensity to invest more and deepen its relationship with Microsoft , Velaro , RaveCapture or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cisco-Eagle revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cisco-Eagle intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cisco-Eagle Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics SL | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
In 2015 Cisco-Eagle implemented Microsoft Dynamics SL as its ERP Financial system for core finance and project accounting operations at the US-based distribution company with roughly 200 employees. The deployment positioned Microsoft Dynamics SL as the central ERP Financial application supporting general ledger control, accounts payable and receivable workflows, and project and service entry processes across finance and operations teams.
Configuration emphasized Microsoft Dynamics SL 2011 capabilities, including automated general ledger processing for reversing and copying journal entries, multicompany session processing with color coding to prevent company mis-association, and service call management that allows duplicate or multi-company service entries in a single session. The implementation also leveraged Quick Query views and role-based menus to streamline task prioritization, activity panes and quick lists to reduce navigation time, and Management Reporter for real-time financial reporting and boardroom-quality statements.
Integrations were centered on Microsoft platform interoperability, including tight Office integration with Microsoft Outlook, Excel and Word for familiar user workflows, SharePoint-based document management using DocShare to automate report uploads and attach documents to Dynamics SL screens, and the use of Microsoft Management Reporter for consolidated reporting. Operational coverage included finance, project accounting and customer service teams, enabling a single consolidated view of orders, requests and customer data across those business functions.
Governance and user adoption measures reflected application-native controls, using role-based security and menu configurations to limit access and simplify training, predefined Quick Query views to standardize reporting workflows, and document management policies leveraging SharePoint for information sharing. Cisco-Eagle leadership expressed strong endorsement of the SL 2011 release, noting that the release represented increased Microsoft commitment to the product line and a materially richer feature set for their ERP Financial environment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Velaro | Legacy | Velaro Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Cisco-Eagle deployed Velaro Live Chat on its public website to add real-time conversational support. Velaro Live Chat is being used as a Chatbots and Conversational AI application to surface an embedded web chat widget, route incoming sessions to designated agent queues, and capture structured chat transcripts and visitor context.
Implementation focused on customer engagement and sales support workflows, with configuration of proactive chat triggers, canned response libraries, and administrative dashboards for monitoring. Governance emphasized agent training, chat script approval, and the inclusion of chat logs in existing customer service processes, creating a web-based conversational layer linking website visitors to Cisco-Eagle support and sales teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Cisco-Eagle implemented Microsoft 365 as its Collaboration platform. The Microsoft 365 deployment is referenced on the corporate website and was provisioned to support company-wide collaboration for approximately 200 employees across the United States distribution business.
The Microsoft 365 implementation centers on Collaboration capabilities common to the suite, including Exchange Online for email, Microsoft Teams for messaging and meetings, SharePoint Online for intranet and document management, OneDrive for file sync, and Office desktop and web applications. Configuration work aligns with standard Microsoft 365 patterns, covering user identity and access through Azure Active Directory and centralized administration via the Microsoft 365 admin center.
Public-facing use on the website suggests blended visibility of Microsoft 365 assets alongside internal collaboration functions, and operational governance for the deployment is consistent with centralized account provisioning, policy-based access controls, and collaboration lifecycle management. Cisco-Eagle Microsoft 365 Collaboration supports core business functions around internal communication and document management, with administration and security controls managed within the Microsoft 365 administrative framework.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Review Management | eCommerce |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Cisco-Eagle
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cisco-Eagle Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cisco-Eagle IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cisco-Eagle digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Cisco-Eagle Technographics
Cisco-Eagle is a Distribution organization based in United States,
with around 200 employees and annual revenues of $90.0 million.
Cisco-Eagle operates a diverse technology stack with applications such as
Microsoft Dynamics SL, Velaro Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Cisco-Eagle has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Velaro.
Cisco-Eagle recently adopted applications including
Amazon S3 in 2022, Velaro Live Chat in 2021 and Microsoft Dynamics 365 Customer Engagement in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cisco-Eagle’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cisco-Eagle’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cisco-Eagle technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.