Citilink
GMF Management Building, 1st floor, Jl. M2, RT.001/RW.010, Pajang, Benda,
Tangerang City, 15126,
Indonesia
Tangerang City, 15126,
Indonesia
62 21 39509000
Transportation
Citilink Technographics
Citilink Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citilink and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Citilink employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citilink has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2019, DataOn SunFish HR for Core HR in 2014, Navitaire New Skies for Reservation and Booking Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citilink is running and its propensity to invest more and deepen its relationship with SAP , Navitaire, an Amadeus Company , Humanica or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citilink revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citilink intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citilink Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
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ERP Financial | ERP Financial Management |
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2012 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Humanica | Legacy | DataOn SunFish HR | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Citilink implemented DataOn SunFish HR as a centralized Core HR platform to support its Indonesia transportation operations. The deployment targeted Citilink's HR organization supporting approximately 1500 employees, with a focus on consolidating personnel administration, organizational records, and HR workflow automation across corporate and operational HR teams.
The implementation used the web based Sunfish HR 5.5 platform, configured as a centralized HRIS to manage employee master data, organizational structure, time and attendance and leave management, and HR process automation typical of Core HR deployments. Configuration activities included customization to client needs, parameterization of payroll adjacent fields, role based access controls, and workflow configuration for approvals and personnel actions.
Implementation governance followed a consultant led engagement spanning 2014 to 2015, incorporating requirements gathering, system configuration, user acceptance testing and a staged rollout into HR operations. The project narrative indicates the system was institutionalized into Citilink's HR operational processes with ongoing configuration support to adapt workflows and maintain the Core HR platform.
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Performance and Goal Management | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Navitaire, an Amadeus Company | Legacy | Navitaire New Skies | Reservation and Booking Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012 Citilink implemented Navitaire New Skies as its core Reservation and Booking Management platform. The program was led by the Head of Information Technology and PSS serving as Project Manager for New Skies, reporting to the Chief Commercial Officer, with the incumbent role active from December 2012 through February 2014, establishing executive sponsorship and a commercial IT remit for reservations and online channels.
The implementation included explicit Navitaire New Skies modules Sky Sales, SkySpeed, SkySchedule, SkyUtilities, SkyPort, GoNow, SkyLedger, SkyPrice, and GENEVA, configured to support reservations, schedule management, pricing and revenue functions, sales channel orchestration, and financial posting. Configuration work focused on channel connectivity and inventory and pricing workflows consistent with Reservation and Booking Management functional patterns, while SkyLedger and SkyPrice addressed fare calculation and ledger interfacing.
Integrations implemented in support of the Navitaire New Skies rollout included connection points to the airline SAP system and the e-commerce online payment system handling credit card and ebanking transactions, in addition to operational links to call center and IT helpdesk processes. The program design and operations were underpinned by a newly developed office IT system and infrastructure, including enterprise data centre and disaster recovery center capabilities, plus network infrastructure and security measures to host the reservation environment.
Governance and operationalization combined project management, IT strategic planning and budgeting, and IT procurement to execute the passenger system service migration from AVANTIK to New Skies Navitaire. The Head of IT role encompassed maintenance and ongoing management of PSS and online business capabilities, ensuring commercial teams, call center operations, and e-commerce functions were covered by the Navitaire New Skies Reservation and Booking Management deployment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Citilink
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Citilink Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Citilink Technographics
Citilink is a Transportation organization based in Indonesia,
with around 1500 employees and annual revenues of $500.0 million.
Citilink operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, DataOn SunFish HR and Navitaire New Skies,
covering areas like ERP Financial, Core HR and Reservation and Booking Management.
Citilink has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Humanica and Navitaire, an Amadeus Company.
Citilink recently adopted applications including
Beesender in 2022, PostgreSQL in 2022 and Alibaba Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citilink’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citilink’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citilink technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.