Citizens Advice
Location
Community House, 15 New Bedford Rd.,
Luton, LU1 1SA,
United Kingdom
Website
https://www.citizensadvice.org.uk/
Phone
44 80 8278-7847
Artw industry
Non Profit
Employee
Revenue

Citizens Advice Technographics

Citizens Advice Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Citizens Advice and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Citizens Advice employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Citizens Advice has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2015, Microsoft Teams for Audio Video and Web Conferencing in 2021, Avaya Aura Communication Manager for Call Center in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Citizens Advice is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Citizens Advice revenues, which have grown to $3.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citizens Advice intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

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Citizens Advice Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2015 2015
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2020 2020
Digital Workspace IaaS 2014 2014
Collaboration
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Microsoft Legacy Microsoft Teams Audio Video and Web Conferencing Collaboration n/a 2021 2021
Collaboration Collaboration 2009 2010
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2018 2018
Survey and Questionnaire Collaboration 2018 2018
CRM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Avaya Legacy Avaya Aura Communication Manager Call Center CRM n/a 2018 2018
Call Center CRM 2009 2010
CRM CRM 2021 2021
Customer Experience CRM 2019 2019
Customer Support CRM 2009 2010
Customer Support CRM 2022 2022
Marketing Analytics CRM 2018 2018
AI-Powered Application
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Chatbots and Conversational AI AI-Powered Application 2018 2018
HCM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Core HR HCM 2018 2018
Core HR HCM 2019 2019
Payroll HCM 2019 2019
Workforce Management HCM 2018 2018
EPM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
EPM EPM 2017 2017
EPM EPM 2020 2020
ERP Financial Management
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
ERP Financial ERP Financial Management 2018 2018
CyberSecurity
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Identity and Access Management (IAM) CyberSecurity 2020 2020
Secure Web Gateways (SWG) CyberSecurity 2013 2013
ITSM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
IT Service Management ITSM 2022 2022
IT Service Management ITSM 2016 2018
IT Decision Makers and Key Stakeholders at Citizens Advice
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Citizens Advice Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Citizens Advice Technographics

Citizens Advice is a Non Profit organization based in United Kingdom, with around 7000 employees and annual revenues of $3.30 billion.

Citizens Advice operates a diverse technology stack with applications such as Amazon EC2, Microsoft Teams and Avaya Aura Communication Manager, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and Call Center.

Citizens Advice has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), Microsoft and Avaya.

Citizens Advice recently adopted applications including FreshDesk Customer Support in 2022, Freshservice in 2022 and Microsoft Teams in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Citizens Advice’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Citizens Advice’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Citizens Advice technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.