
Luton, LU1 1SA,
United Kingdom
Citizen Advice Bureau Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Citizen Advice Bureau and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Citizen Advice Bureau employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citizen Advice Bureau has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2015, Microsoft Teams for Audio Video and Web Conferencing in 2021, Avaya Aura Communication Manager for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citizen Advice Bureau is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citizen Advice Bureau revenues, which have grown to $3.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citizen Advice Bureau intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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IaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
Digital Workspace | IaaS |
|
2014 | 2014 |
Collaboration
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Microsoft | Legacy | Microsoft Teams | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
|
|
|
Collaboration | Collaboration |
|
2009 | 2010 |
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
Survey and Questionnaire | Collaboration |
|
2018 | 2018 |
CRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Avaya | Legacy | Avaya Aura Communication Manager | Call Center | CRM | n/a | 2018 | 2018 |
|
|
|
Call Center | CRM |
|
2009 | 2010 |
|
|
|
CRM | CRM |
|
2021 | 2021 |
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
Customer Support | CRM |
|
2009 | 2010 |
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
AI-Powered Application
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
ERP Financial Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
ERP Financial | ERP Financial Management |
|
2018 | 2018 |
CyberSecurity
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2020 | 2020 |
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2013 | 2013 |
ITSM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
|
|
IT Service Management | ITSM |
|
2016 | 2018 |
First Name | Last Name | Title | Function | Department | Phone | |
---|---|---|---|---|---|---|
Director of Technology | Director | IT | ||||
Consumer Expert Manager | Manager | Finance | ||||
Contact Centre Manager | Manager | Customer Service | ||||
Customer Relations Officer | Manager | Customer Service | ||||
Client Services Manager | Manager | Customer Service | ||||
Executive Director of Operations | Director | Finance | ||||
Customer Service Advisor | Manager | Customer Service |
Date | Company | Status | Vendor | Product | Category | Market |
---|---|---|---|---|---|---|
No data found |