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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

Citizen Systems America Corporation
Location
363 Van Ness WaySte 404,
Torrance, 90501, CA,
United States
Website
https://www.citizen-systems.com/
Phone
1 800-421-6516
Artw industry
Manufacturing
Employee
Revenue

Citizen Systems America Corporation Technographics

Citizen Systems America Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Citizen Systems America Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Citizen Systems America Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Citizen Systems America Corporation has purchased the following applications: ResNexus Booking for Reservation and Booking Management in 2019, FreshDesk Customer Support for Customer Support in 2019, Usercentrics Consent Management Platform (CMP) for Governance, Risk and Compliance in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Citizen Systems America Corporation is running and its propensity to invest more and deepen its relationship with ResNexus , Freshworks , ChannelXperts or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Citizen Systems America Corporation revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citizen Systems America Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Citizen Systems America Corporation Tech Stack and Enterprise Applications

Citizen Systems America Corporation ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ResNexus Legacy ResNexus Booking Reservation and Booking Management ERP Services and Operations n/a 2019 2019
In 2019 Citizen Systems America Corporation implemented ResNexus Booking, a Reservation and Booking Management application, on its public website. The deployment is oriented toward customer-facing appointment and reservation workflows that support the manufacturer’s service and customer engagement channels, with ResNexus Booking embedded to capture bookings and present calendar availability to external customers. The implementation uses common Reservation and Booking Management capabilities including an online booking engine, calendar-based reservation management, configurable booking forms, and automated customer confirmations and communications. ResNexus Booking’s web-embedded booking widget and administrative reservation UI provide staff with a consolidated interface to review bookings, modify availability, and manage scheduling rules. Operational coverage is centered on the website as the primary self-service booking layer, supporting customer service and scheduling functions across the company’s United States customer channels. The solution aligns customer intake with internal scheduling processes, consolidating inbound reservations into a single booking system to reduce fragmentation of appointment-handling workflows. Governance is implemented through centralized booking administration, where availability calendars, booking form configuration, and confirmation templates are controlled by operations or customer service staff. Workflow changes focus on routing customer bookings through ResNexus Booking and standardizing scheduling procedures to ensure consistent handling of reservations and service appointments.
Citizen Systems America Corporation CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy FreshDesk Customer Support Customer Support CRM n/a 2019 2019
In 2019, Citizen Systems America Corporation implemented FreshDesk Customer Support, deploying the FreshDesk Customer Support application on its public website to centralize incoming customer inquiries. The deployment targeted the companys customer service function for a US manufacturing firm of about 40 employees, and aligned with Customer Support workflows including web case capture, email ticketing, and agent-driven case management. Use on the website was the primary intake path, with an embedded web widget capturing customer issues directly into the ticketing queue. Configuration emphasized lightweight ticketing, a knowledge base for self-service, automated routing rules, and basic SLA policies to standardize response windows. Operational coverage focused on the customer support team, browser-based agent consoles, and web-embedded contact forms, with governance implemented through scripted workflows and escalation tiers to ensure consistent triage. Reporting and dashboarding were configured to track ticket volumes and agent workload, supporting iterative process refinement of support operations.
Partner Relationship Management CRM 2016 2016
Citizen Systems America Corporation TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Usercentrics Legacy Usercentrics Consent Management Platform (CMP) Governance, Risk and Compliance TRM n/a 2021 2021
In 2021, Citizen Systems America Corporation implemented Usercentrics Consent Management Platform (CMP) on their website. The deployment aligns with Governance, Risk and Compliance requirements and centralizes web consent capture and preference management for the corporate site. Usercentrics Consent Management Platform (CMP) configuration uses common CMP capabilities including a consent banner and preference center, cookie and tracking categorization, and consent logging to support auditability. Operational ownership is described across digital, privacy, and IT stakeholders, affecting marketing, legal, and IT workflows through centralized consent records and policy based enforcement of tracking and script activation on the website.
Citizen Systems America Corporation IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Citizen Systems America Corporation

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Citizen Systems America Corporation Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citizen Systems America Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citizen Systems America Corporation digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Citizen Systems America Corporation Technographics
Citizen Systems America Corporation is a Manufacturing organization based in United States, with around 40 employees and annual revenues of $5.0 million.
Citizen Systems America Corporation operates a diverse technology stack with applications such as ResNexus Booking, FreshDesk Customer Support and Usercentrics Consent Management Platform (CMP), covering areas like Reservation and Booking Management, Customer Support and Governance, Risk and Compliance.
Citizen Systems America Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ResNexus, Freshworks and Usercentrics.
Citizen Systems America Corporation recently adopted applications including Usercentrics Consent Management Platform (CMP) in 2021, Hetzner in 2021 and ResNexus Booking in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citizen Systems America Corporation’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Citizen Systems America Corporation’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citizen Systems America Corporation technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.