AI Buyer Insights:

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

Citizens Advice Bureau West Lothian
Location
First Floor Almondbank Centre,
Livingston, EH54 5EH,
United Kingdom
Website
https://www.unison.org.uk/
Phone
44 15 0628-2270
Artw industry
Professional Services
Employee
Revenue

Citizens Advice Bureau West Lothian Technographics

Citizens Advice Bureau West Lothian Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Citizens Advice Bureau West Lothian and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19 Citizens Advice Bureau West Lothian employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Citizens Advice Bureau West Lothian has purchased the following applications: Moodle LMS for Learning and Development in 2015, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2020, Emplifi Astute VoCiperceptions for Customer Experience in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Citizens Advice Bureau West Lothian is running and its propensity to invest more and deepen its relationship with Moodle , Brightwave , Parker Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Citizens Advice Bureau West Lothian revenues, which have grown to $5.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citizens Advice Bureau West Lothian intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Citizens Advice Bureau West Lothian Tech Stack and Enterprise Applications

Citizens Advice Bureau West Lothian HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Moodle Legacy Moodle LMS Learning and Development HCM n/a 2015 2015
In 2015, Citizens Advice Bureau West Lothian implemented Moodle LMS as their Learning and Development platform on their website. The deployment used Moodle LMS to provide course management, content delivery, learner enrolment, assessment workflows, and reporting typical of a Learning and Development application. Functionality emphasized structured courses, quiz assessments, certificate issuance, role based access for administrators and tutors, and learner progress tracking. The implementation was embedded on the organisation website for direct access by staff and volunteers, with site level administration and course authoring managed by internal training leads. Operational governance focused on LMS administrator roles, defined course creation workflows, and user provisioning aligned to HR and volunteer coordination processes. Moodle LMS served as the central Learning and Development resource for staff onboarding and ongoing skills maintenance.
Learning and Development HCM 2014 2014
Citizens Advice Bureau West Lothian AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Parker Software Legacy WhosOn Hybrid Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Citizens Advice Bureau West Lothian deployed WhosOn Hybrid Chat on its website, adopting the WhosOn Hybrid Chat application within the Chatbots and Conversational AI category. The implementation focused on web based client engagement to capture live enquiries and route sessions to volunteer advisors and staff. Configuration emphasized embedding the WhosOn Hybrid Chat widget and provisioning a browser based operator console for advisors, enabling common Chatbots and Conversational AI capabilities such as automated routing between bot and human agents, canned response libraries, chat transcript capture, and basic visitor identification. The setup favored lightweight administration and session logging aligned with the organization size, enabling advisors to operate from standard web browsers without additional infrastructure. Operational coverage targeted frontline advisory intake on the public website, where advisors use the WhosOn Hybrid Chat console to manage inbound web sessions and hand off complex enquiries into existing advisory workflows. Governance and process changes centered on role based access for advisors, scripted response governance to ensure consistent messaging, and retention of chat transcripts to support manual case handling and continuity of advice.
Citizens Advice Bureau West Lothian CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Emplifi Legacy Emplifi Astute VoCiperceptions Customer Experience CRM n/a 2014 2014
In 2014, Citizens Advice Bureau West Lothian implemented Emplifi Astute VoCiperceptions on their website. The Emplifi Astute VoCiperceptions deployment was positioned as part of the organization s Customer Experience capability to capture web-based constituent feedback and surface service quality signals for front-line advice functions. The implementation focused on embedded website feedback capture, voice of customer survey flows, sentiment classification and a centralized reporting dashboard accessible to staff. Emplifi Astute VoCiperceptions was configured to collect real-time user responses from the public site, route feedback into staff-facing dashboards, and support operational monitoring across the bureau s advice and client intake activities. Governance and administration were sized to a small in-house team, aligning captured feedback with service teams responsible for case handling and outreach.
Customer Experience CRM 2016 2016
Customer Support CRM 2019 2019
Digital Advertising Platform CRM 2015 2015
Digital Advertising Platform CRM 2015 2015
Digital Advertising Platform CRM 2021 2021
Marketing Analytics CRM 2014 2014
Marketing Analytics CRM 2014 2014
Marketing Automation CRM 2016 2016
Citizens Advice Bureau West Lothian PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2016 2016
Transactional Email PaaS 2018 2018
Citizens Advice Bureau West Lothian IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2022 2022

IT Decision Makers and Key Stakeholders at Citizens Advice Bureau West Lothian

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Citizens Advice Bureau West Lothian Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citizens Advice Bureau West Lothian IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citizens Advice Bureau West Lothian digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Citizens Advice Bureau West Lothian Technographics
Citizens Advice Bureau West Lothian is a Professional Services organization based in United Kingdom, with around 19 employees and annual revenues of $5.9 million.
Citizens Advice Bureau West Lothian operates a diverse technology stack with applications such as Moodle LMS, WhosOn Hybrid Chat and Emplifi Astute VoCiperceptions, covering areas like Learning and Development, Chatbots and Conversational AI and Customer Experience.
Citizens Advice Bureau West Lothian has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Moodle, Parker Software and Emplifi.
Citizens Advice Bureau West Lothian recently adopted applications including Google Cloud CDN in 2022, Magnite (ex Rubicon Project) in 2021 and Google Cloud Platform (GCP) in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citizens Advice Bureau West Lothian’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Citizens Advice Bureau West Lothian’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citizens Advice Bureau West Lothian technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.