Citizens Bank Digital Transformation Initiatives

About the Customer

Citizens Financial Group, Inc. is an American bank headquartered in Providence, Rhode Island, which operates in the states of Connecticut, Delaware, Massachusetts, Michigan, New Hampshire, New Jersey.

Scope and Challenges

US-based Citizens Bank is planning a core banking modernisation. The bank is looking for a programme director, to be based in Rhode Island, for the upgrade of its core banking platform and to implement a new mobile platform and middleware layer.

Citizens, which was a wholly owned subsidiary of the UK’s RBS from 1998 to 2015, says the project will be executed in partnership with FIS – its current core banking system vendor. 

The bank has a diverse range of systems on its hands. It has recently revamped its treasury and capital markets (TCM) software with Calypso Technology. Banking Technology understands this entails the replacement of Wall Street Systems’ Wallstreet FX that has been running at the bank since 2004.

For trade finance, Citizens is a long-standing user of the Banktrade system supplied by Complex Systems Inc (CSI). Citizens is the 13th largest bank in the US. It has 1,200+ branches across 11 states and employs nearly 18,000 people. 

Outcome and Implications

The bank is using FIS’s Systematics. The new platform will include lending, collections, deposits and customer relationship applications.

Citizens announced it was moving its back-end technology infrastructure to a managed services environment following the signing of a five-year IT services agreement with IBM.


Citizens Plaza 1
Providence, 02903 , RI
+1 401-456-7000
Industry Employees Revenue
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Enterprise Software and Cloud Applications Purchased by Citizens Bank

Vendor Old Product New Product Function Market Users VAR/SI When Live
Aspect Software Legacy Applications Aspect Workforce Optimization Workforce Management Software HCM n/a n/a 2014 2014
Subscribe Subscribe Subscribe Core Banking Solutions TRM Subscribe Subscribe 2016 2016

IT Decision Makers and Key Stakeholders at Citizens Bank

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Subscribe Subscribe Vice President, Treasury Services Subscribe Subscribe
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