Sevierville, 37862, TN,
United States
Citizens National Bank - Sevierville, TN Technographics
Citizens National Bank - Sevierville, TN Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citizens National Bank - Sevierville, TN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Citizens National Bank - Sevierville, TN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citizens National Bank - Sevierville, TN has purchased the following applications: Jack Henry Banking SilverLake for Core Banking in 2016, Jack Henry Banking SilverLake Xperience for Customer Experience in 2016, LogMeIn BoldChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citizens National Bank - Sevierville, TN is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , Salesforce , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citizens National Bank - Sevierville, TN revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citizens National Bank - Sevierville, TN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citizens National Bank - Sevierville, TN Tech Stack and Enterprise Applications
Citizens National Bank - Sevierville, TN ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
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Digital Banking | ERP Services and Operations |
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2021 | 2021 |
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Digital Banking | ERP Services and Operations |
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2021 | 2021 |
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Citizens National Bank - Sevierville, TN CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Banking SilverLake Xperience | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016, Citizens National Bank implemented Jack Henry Banking SilverLake Xperience as a Customer Experience application. The deployment supported the Sevierville, Tennessee branch and frontline retail banking operations for a 120 employee community bank, with staff using the system for daily teller and customer service activities.
Jack Henry Banking SilverLake Xperience was configured to support customer-facing transaction processing and account servicing workflows, including deposits, cash advances, withdrawals, account closings, check orders, account transfers, and loan payment posting. The implementation emphasized customer engagement and teller automation capabilities to align service scripting with transactional accuracy, enabling Financial Services Representatives to complete standard branch transactions while maintaining confidentiality per bank policy.
Operationally, the SilverLake Xperience interface was used at branch workstations to capture customer interactions and surface account information, connecting front-office service workflows to Jack Henry transaction processing and account records. The architecture centered on the Jack Henry application suite, with the Xperience front-end driving teller workflows and updates to the bank ledger and account master data within the Jack Henry environment.
Governance and rollout were executed at branch level, with staff trained on secure handling and transaction procedures during March 2016 to December 2016. The implementation established Jack Henry Banking SilverLake Xperience as the Customer Experience application supporting teller-driven account servicing and customer engagement at the Sevierville branch.
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2023 | 2023 |
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Citizens National Bank - Sevierville, TN AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
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Citizens National Bank - Sevierville, TN Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2012 | 2012 |
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Citizens National Bank - Sevierville, TN ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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Citizens National Bank - Sevierville, TN PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2023 | 2023 |
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Citizens National Bank - Sevierville, TN IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Citizens National Bank - Sevierville, TN
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Citizens National Bank - Sevierville, TN Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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