List of Jack Henry Banking SilverLake Xperience Customers
Jack Henry & Associates
663 W Hwy 60,
Monett, 65708, MO,
United States
Monett, 65708, MO,
United States
1 417-235-6652
Professional Services
7200
$2.5B
Since 2010, our global team of researchers has been studying Jack Henry Banking SilverLake Xperience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Jack Henry Banking SilverLake Xperience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Jack Henry Banking SilverLake Xperience for Customer Experience include: Quail Creek Bank, a United States based Banking and Financial Services organisation with 500 employees and revenues of $778.0 million, Simmons Bank, a United States based Banking and Financial Services organisation with 2917 employees and revenues of $763.0 million, First US Bank, a United States based Banking and Financial Services organisation with 150 employees and revenues of $22.0 million, Cashmere Valley Bank, a United States based Banking and Financial Services organisation with 75 employees and revenues of $12.0 million, Citizens National Bank - Sevierville, TN, a United States based Banking and Financial Services organisation with 120 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Jack Henry Banking SilverLake Xperience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cashmere Valley Bank | Banking and Financial Services | 75 | $12M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2015 | n/a |
In 2015, Cashmere Valley Bank implemented Jack Henry Banking SilverLake Xperience as a Customer Experience application. The deployment was executed through a Client Services Engagement and was treated with the rigor of a core conversion, with bank leadership directing a structured configuration of user interfaces and workflows for all employees.
The Jack Henry Banking SilverLake Xperience implementation centered on role-based screen design and a consolidated customer view to streamline front-line workflows. Project work streams included defining what each job role needed to see, reducing menu navigation by surfacing required information in a single interface, and formalizing training content so staff could locate data and understand the business purpose behind each action, which aligns with Customer Experience functional terminology such as single-view customer record and user interface configuration.
Governance and process changes included a centralized decision process for screen layouts, staged training for new and existing staff, and ongoing staff engagement sessions to refine configurations. The bank reported explicit operational outcomes, stating employees are happier because their work is easier, staff are more efficient and can answer customer questions quickly while seeing everything at once, and the training process for new hires improved according to internal feedback.
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Citizens National Bank - Sevierville, TN | Banking and Financial Services | 120 | $8M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2016 | n/a |
In 2016, Citizens National Bank implemented Jack Henry Banking SilverLake Xperience as a Customer Experience application. The deployment supported the Sevierville, Tennessee branch and frontline retail banking operations for a 120 employee community bank, with staff using the system for daily teller and customer service activities.
Jack Henry Banking SilverLake Xperience was configured to support customer-facing transaction processing and account servicing workflows, including deposits, cash advances, withdrawals, account closings, check orders, account transfers, and loan payment posting. The implementation emphasized customer engagement and teller automation capabilities to align service scripting with transactional accuracy, enabling Financial Services Representatives to complete standard branch transactions while maintaining confidentiality per bank policy.
Operationally, the SilverLake Xperience interface was used at branch workstations to capture customer interactions and surface account information, connecting front-office service workflows to Jack Henry transaction processing and account records. The architecture centered on the Jack Henry application suite, with the Xperience front-end driving teller workflows and updates to the bank ledger and account master data within the Jack Henry environment.
Governance and rollout were executed at branch level, with staff trained on secure handling and transaction procedures during March 2016 to December 2016. The implementation established Jack Henry Banking SilverLake Xperience as the Customer Experience application supporting teller-driven account servicing and customer engagement at the Sevierville branch.
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First US Bank | Banking and Financial Services | 150 | $22M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2017 | n/a |
In 2017 First US Bank implemented Jack Henry Banking SilverLake Xperience as a Customer Experience platform to support branch-level client servicing and retail lending workflows. The rollout focused on in-branch use by Banking Center Managers and Retail Loan Officers, with documented day-to-day use cases from Knoxville and Virginia branches and front-line staff adoption for customer interfacing and loan processing.
The Jack Henry Banking SilverLake Xperience deployment emphasized customer interaction modules and loan lifecycle touchpoints common to Customer Experience solutions, supporting end-to-end consumer lending processes including HELOCs, land purchase loans, auto loans, unsecured loans, farm equipment loans, and CD secured loans. The system was used to manage mortgage lien releases and UCC lien releases, and to operationalize document handling and approval routing within branch workflows.
Integrations cited in operational notes include desktop productivity and communication tools such as Outlook and Excel, plus CRM approval software and Jack Henry loan processing components, indicating a blended desktop and core banking integration pattern. Operational coverage extended to branch operations, retail lending, deposit servicing, and client relationship management, with daily access by managers, loan officers, and branch staff.
Governance and process changes centered on using Jack Henry Banking SilverLake Xperience to standardize branch scheduling, onboarding, and training workflows, and to centralize approval and processing steps for consumer loans. Implementation narratives describe orchestration of branch-level responsibilities into formalized system-driven workflows, aligning front-line staff activities with the bank’s customer experience and lending procedures.
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Quail Creek Bank | Banking and Financial Services | 500 | $778M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2024 | n/a |
In 2024, Quail Creek Bank implemented Jack Henry Banking SilverLake Xperience as a Customer Experience platform to automate core workflows and modernize its retail banking channels. The deployment is positioned as a strategic step in the bank's core review and technology modernization plan to improve operational efficiency and sustain competitiveness in the Oklahoma City market.
The implementation of Jack Henry Banking SilverLake Xperience includes configuration of core automation capabilities and customer-facing digital modules, specifically real-time payments, digital account opening, and electronic document delivery. The project targets end-to-end process automation to reduce repetitive manual tasks, addressing a stated pain point where changing a customer address previously required manual updates across nine distinct systems, and it restates the full application name Jack Henry Banking SilverLake Xperience in operational use.
Quail Creek Bank will leverage Jack Henry's open ecosystem and access to more than 950 API-integrated third-party fintech connections to accelerate vendor integration, described as the second step in the bank's technology plan. Integration focus is on connecting modern fintech services into the Customer Experience stack, streamlining vendor onboarding, and enabling future fintech-led feature expansions without replacing named incumbent systems.
Governance and rollout are tied to the bank's core review objectives and to business functions responsible for customer service, operations, and communications and innovation, with leadership citing improved employee workflows, reduced errors, and more time for customer-facing activity as intended outcomes. The initiative is framed as enabling Quail Creek Bank to maintain local decision-making and personalized service while improving stability and digital competitiveness in a consolidating banking landscape.
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Simmons Bank | Banking and Financial Services | 2917 | $763M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2019 | n/a |
In 2019, Simmons Bank implemented Jack Henry Banking SilverLake Xperience as part of its Customer Experience tooling for loan operations. The deployment targeted operational groups responsible for SBA loan administration and broader loan servicing, with daily use documented in Ozark, MO and by staff performing payment processing, boarding, funding, and document review activities.
Jack Henry Banking SilverLake Xperience was configured to support end to end loan servicing workflows rather than only front office CRM tasks, with implemented capabilities that include new loan boarding and funding orchestration, loan draw processing, payment posting and loan history reconciliation, change in terms document review, and collateral release and loan payoff workflows. The implementation supported operational processes such as sending wires for borrowers, wiring participated loan payments to the SBA, and submitting repurchased loan payments, reflecting Customer Experience scope that spans servicing and borrower transaction handling.
Operational integrations and system interactions are explicit in day to day usage, the environment is used alongside Jack Henry SilverLake and Jack Henry Synergy programs as part of the bank’s operational stack. The solution is integrated with SBA reporting workflows, including the daily 1502 submission to the SBA, and with internal payment and wire processes used by loan operations teams.
Governance and workflow changes were centered on standardized loan boarding and reconciliation processes, daily account balancing and reconciliation routines, and structured document review and filing for new loans and term changes. The system is primarily operational within loan administration and servicing functions, and the implementation emphasizes operational orchestration of SBA-specific servicing tasks rather than point solutions for a single business function.
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Buyer Intent: Companies Evaluating Jack Henry Banking SilverLake Xperience
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Jack Henry Banking SilverLake Xperience. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Jack Henry Banking SilverLake Xperience for Customer Experience include:
- First Security Bank of Missoula, a United States based Banking and Financial Services organization with 254 Employees
- SS&c Technologies Holdings, a United States based Professional Services company with 8287 Employees
- Capital Bank, a United States based Banking and Financial Services organization with 389 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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First Security Bank of Missoula | Banking and Financial Services | 254 | $30M | United States | 2026-03-06 |
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SS&c Technologies Holdings | Professional Services | 8287 | $2.0B | United States | 2026-03-03 |
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Capital Bank | Banking and Financial Services | 389 | $183M | United States | 2026-02-09 |
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Education | 3817 | $239M | United States | 2026-02-04 |
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Banking and Financial Services | 3309 | $1.4B | United States | 2026-01-30 |
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Professional Services | 84 | $18M | United States | 2026-01-28 |
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Insurance | 10 | $1M | United States | 2026-01-27 |
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Banking and Financial Services | 10 | $1M | United States | 2026-01-23 |
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Banking and Financial Services | 2917 | $763M | United States | 2026-01-15 |
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Banking and Financial Services | 2164 | $899M | United States | 2025-11-13 |
FAQ - APPS RUN THE WORLD Jack Henry Banking SilverLake Xperience Coverage
Jack Henry Banking SilverLake Xperience is a Customer Experience solution from Jack Henry & Associates.
Companies worldwide use Jack Henry Banking SilverLake Xperience, from small firms to large enterprises across 21+ industries.
Organizations such as Quail Creek Bank, Simmons Bank, First US Bank, Cashmere Valley Bank and Citizens National Bank - Sevierville, TN are recorded users of
Jack Henry Banking SilverLake Xperience for Customer Experience.
Companies using Jack Henry Banking SilverLake Xperience are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Jack Henry Banking SilverLake Xperience are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Jack Henry Banking SilverLake Xperience across Americas, EMEA, and APAC.
Companies using Jack Henry Banking SilverLake Xperience range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 0%.
Customers of Jack Henry Banking SilverLake Xperience include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Jack Henry Banking SilverLake Xperience customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.