List of Jack Henry Banking SilverLake Xperience Customers
Monett, 65708, MO,
United States
Since 2010, our global team of researchers has been studying Jack Henry Banking SilverLake Xperience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Jack Henry Banking SilverLake Xperience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Jack Henry Banking SilverLake Xperience for Customer Experience include: Quail Creek Bank, a United States based Banking and Financial Services organisation with 500 employees and revenues of $778.0 million, Simmons Bank, a United States based Banking and Financial Services organisation with 2917 employees and revenues of $763.0 million, First US Bank, a United States based Banking and Financial Services organisation with 150 employees and revenues of $22.0 million, Cashmere Valley Bank, a United States based Banking and Financial Services organisation with 75 employees and revenues of $12.0 million, Citizens National Bank - Sevierville, TN, a United States based Banking and Financial Services organisation with 120 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Jack Henry Banking SilverLake Xperience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cashmere Valley Bank | Banking and Financial Services | 75 | $12M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2015 | n/a |
In 2015, Cashmere Valley Bank implemented Jack Henry Banking SilverLake Xperience as a Customer Experience application. The deployment was executed through a Client Services Engagement and was treated with the rigor of a core conversion, with bank leadership directing a structured configuration of user interfaces and workflows for all employees.
The Jack Henry Banking SilverLake Xperience implementation centered on role-based screen design and a consolidated customer view to streamline front-line workflows. Project work streams included defining what each job role needed to see, reducing menu navigation by surfacing required information in a single interface, and formalizing training content so staff could locate data and understand the business purpose behind each action, which aligns with Customer Experience functional terminology such as single-view customer record and user interface configuration.
Governance and process changes included a centralized decision process for screen layouts, staged training for new and existing staff, and ongoing staff engagement sessions to refine configurations. The bank reported explicit operational outcomes, stating employees are happier because their work is easier, staff are more efficient and can answer customer questions quickly while seeing everything at once, and the training process for new hires improved according to internal feedback.
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Citizens National Bank - Sevierville, TN | Banking and Financial Services | 120 | $8M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2016 | n/a |
In 2016, Citizens National Bank implemented Jack Henry Banking SilverLake Xperience as a Customer Experience application. The deployment supported the Sevierville, Tennessee branch and frontline retail banking operations for a 120 employee community bank, with staff using the system for daily teller and customer service activities.
Jack Henry Banking SilverLake Xperience was configured to support customer-facing transaction processing and account servicing workflows, including deposits, cash advances, withdrawals, account closings, check orders, account transfers, and loan payment posting. The implementation emphasized customer engagement and teller automation capabilities to align service scripting with transactional accuracy, enabling Financial Services Representatives to complete standard branch transactions while maintaining confidentiality per bank policy.
Operationally, the SilverLake Xperience interface was used at branch workstations to capture customer interactions and surface account information, connecting front-office service workflows to Jack Henry transaction processing and account records. The architecture centered on the Jack Henry application suite, with the Xperience front-end driving teller workflows and updates to the bank ledger and account master data within the Jack Henry environment.
Governance and rollout were executed at branch level, with staff trained on secure handling and transaction procedures during March 2016 to December 2016. The implementation established Jack Henry Banking SilverLake Xperience as the Customer Experience application supporting teller-driven account servicing and customer engagement at the Sevierville branch.
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First US Bank | Banking and Financial Services | 150 | $22M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2017 | n/a |
In 2017 First US Bank implemented Jack Henry Banking SilverLake Xperience as a Customer Experience platform to support branch-level client servicing and retail lending workflows. The rollout focused on in-branch use by Banking Center Managers and Retail Loan Officers, with documented day-to-day use cases from Knoxville and Virginia branches and front-line staff adoption for customer interfacing and loan processing.
The Jack Henry Banking SilverLake Xperience deployment emphasized customer interaction modules and loan lifecycle touchpoints common to Customer Experience solutions, supporting end-to-end consumer lending processes including HELOCs, land purchase loans, auto loans, unsecured loans, farm equipment loans, and CD secured loans. The system was used to manage mortgage lien releases and UCC lien releases, and to operationalize document handling and approval routing within branch workflows.
Integrations cited in operational notes include desktop productivity and communication tools such as Outlook and Excel, plus CRM approval software and Jack Henry loan processing components, indicating a blended desktop and core banking integration pattern. Operational coverage extended to branch operations, retail lending, deposit servicing, and client relationship management, with daily access by managers, loan officers, and branch staff.
Governance and process changes centered on using Jack Henry Banking SilverLake Xperience to standardize branch scheduling, onboarding, and training workflows, and to centralize approval and processing steps for consumer loans. Implementation narratives describe orchestration of branch-level responsibilities into formalized system-driven workflows, aligning front-line staff activities with the bank’s customer experience and lending procedures.
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Banking and Financial Services | 500 | $778M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2024 | n/a |
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Banking and Financial Services | 2917 | $763M | United States | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | 2019 | n/a |
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Buyer Intent: Companies Evaluating Jack Henry Banking SilverLake Xperience
- SS&c Technologies Holdings, a United States based Professional Services organization with 8287 Employees
- Capital Bank, a United States based Banking and Financial Services company with 389 Employees
- Missouri State University, a United States based Education organization with 3817 Employees
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