City Gross
City Gross Technographics
City Gross Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Gross and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 City Gross employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Gross has purchased the following applications: Klarna Payments for Payment Processing in 2021, Teamtailor ATS for Recruiting, Applicant Tracking System in 2020, ImBox Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Gross is running and its propensity to invest more and deepen its relationship with Klarna , Teamtailor , ImBox Sweden or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Gross revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Gross intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Gross Tech Stack and Enterprise Applications
City Gross ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, City Gross implemented Klarna Payments on their website. Klarna Payments serves as the Payment Processing layer for City Gross's online checkout, supporting e-commerce payment flows for the Swedish supermarket retailer.
The implementation uses Klarna Payments web integration to embed checkout components and payment method orchestration into the retailer's cart to authorize and capture transactions. Configuration aligned with Payment Processing capabilities included support for multiple consumer payment methods, online invoice and installment options, and real time payment authorization workflows. Deployment combined client side checkout integration with server side payment API calls to synchronize order state and payment status.
Operational scope is the City Gross e-commerce site, where Klarna Payments integrates into checkout and order workflows to handle transaction routing, authorization, and settlement events. The rollout impacted e-commerce and payments operations, requiring updated reconciliation and order confirmation processes and embedding payment status into the merchant's order lifecycle. Governance emphasized payments operations and fraud review processes typical for Payment Processing implementations, with centralized transaction monitoring and reconciliation responsibilities assigned to the retailer's payments team.
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City Gross HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teamtailor | Legacy | Teamtailor ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, City Gross implemented Teamtailor ATS as its career site and applicant management platform, adopting the Recruiting,Applicant Tracking System to support talent acquisition and external hiring through its website. The Teamtailor ATS instance is exposed on jobb.citygross.se and manages public job listings and application intake for City Gross.
Implementation focused on standard applicant tracking capabilities including job posting management, configurable candidate pipelines, application forms, interview scheduling, and employer branding on the public career site. Teamtailor ATS was configured to capture candidate profiles and screening questionnaire responses, and to segment talent into pools for later engagement. Automated communications and role based access were applied to align hiring manager and recruiter workflows.
The deployment covers City Gross recruitment operations across its Sweden locations and is operated by HR and Talent Acquisition teams with hiring managers using the platform for interviews and selection. Integration is explicit with the City Gross public career portal, where Teamtailor ATS hosts the career experience and application submission flows. Governance emphasized standardized hiring workflows, permissioned user roles, and centralized candidate recordkeeping within Teamtailor ATS.
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City Gross AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ImBox Sweden | Legacy | ImBox Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, City Gross implemented ImBox Chat on its website. ImBox Chat is a Chatbots and Conversational AI application deployed as a web chat widget to support online customer engagement on the City Gross e-commerce site.
The implementation centers on an embedded front end chat widget that runs conversational flows, automated responses, intent recognition, and session management typical of Chatbots and Conversational AI platforms, with a separate conversational engine handling dialogue state and logging. Functional capabilities in use include chat widget management, configurable conversation trees, automated messaging, agent handoff and conversation history for customer service workflows. Operational coverage is focused on online customer service and e-commerce support at City Gross in Sweden, with administration and content controls aligned to digital customer service and e-commerce teams. Governance and operational practice emphasize conversation flow configuration, monitoring and chat moderation to manage customer interactions on the website.
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City Gross Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
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Collaboration | Collaboration |
|
2021 | 2021 |
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City Gross SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
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Warehouse Management | SCM |
|
2006 | 2007 |
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City Gross CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
|
2022 | 2022 |
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City Gross ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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IT Service Management | ITSM |
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2023 | 2023 |
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City Gross PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Transactional Email | PaaS |
|
2020 | 2020 |
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City Gross IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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City Gross CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at City Gross
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City Gross Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Gross IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Gross digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City Gross Technographics
City Gross is a Retail organization based in Sweden,
with around 2500 employees and annual revenues of $600.0 million.
City Gross operates a diverse technology stack with applications such as
Klarna Payments, Teamtailor ATS and ImBox Chat,
covering areas like Payment Processing, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
City Gross has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, Teamtailor and ImBox Sweden.
City Gross recently adopted applications including
ServiceNow ITSM in 2023, Adobe Experience Cloud in 2022 and Proofpoint Email Security and Protection in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Gross’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Gross’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Gross technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.