Alcoa, 37701, TN,
United States
City of Alcoa, TN Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Alcoa, TN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 287 City of Alcoa, TN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Alcoa, TN has purchased the following applications: Trimble Cityworks AMS for Enterprise Asset Management in 2019, CivicCMS for Web Content Management in 2015, Granicus govDelivery for Citizen Engagement in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Alcoa, TN is running and its propensity to invest more and deepen its relationship with Cityworks, a Trimble Company , CivicPlus , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Alcoa, TN revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Alcoa, TN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cityworks, a Trimble Company | Legacy | Trimble Cityworks AMS | Enterprise Asset Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, City of Alcoa, TN deployed Trimble Cityworks AMS as its Enterprise Asset Management solution. The Trimble Cityworks AMS instance is delivered via the municipality's Cityworks web portal at cw.cityofalcoa-tn.gov and is positioned to centralize asset records and work management for municipal operations.
The implementation reflects core Enterprise Asset Management functionality, including asset inventory and hierarchy management, work order creation and lifecycle tracking, preventive maintenance scheduling, and inspection workflows. Configuration emphasizes field-to-office coordination and mobile-enabled work assignment, consistent with standard EAM operational modules.
Operational coverage is web accessible through the Cityworks portal, supporting municipal departments such as public works, utilities, fleet, and parks maintenance. The deployment consolidates operational data and provides a single access point for field crews and administrative staff, aligning asset records with day to day maintenance activities.
Governance appears focused on role based access controls and structured work assignment workflows to enforce maintenance processes and asset lifecycle governance. Trimble Cityworks AMS is referenced on the City of Alcoa website as the municipality's Enterprise Asset Management application, indicating an institutionalized system for municipal asset and work management.
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Government ERP | ERP Services and Operations |
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2020 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicCMS | Web Content Management | Content Management | n/a | 2015 | 2015 |
In 2015, the City of Alcoa, TN deployed CivicCMS to power its municipal website. CivicCMS serves as the citys Web Content Management platform, centralizing public-facing content for news, announcements, event calendars, and service information across the city website.
The implementation focused on content management capabilities common to Web Content Management systems, including WYSIWYG content authoring, structured content types, calendar and news modules, template driven page construction, and permission controls for editorial roles. Governance emphasized editorial ownership and publishing approvals to coordinate content across municipal business functions such as communications and resident services, with workflows configured to enforce review and publication processes using CivicCMS.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2019 | 2019 |
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Citizen Engagement | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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