City of Baltimore
100 N. Holliday St,
Baltimore, 21202, MD,
United States
Baltimore, 21202, MD,
United States
1 410-396-3100
Government
City of Baltimore Technographics
City of Baltimore Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Baltimore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12500 City of Baltimore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Baltimore has purchased the following applications: Workday Financial Management for ERP Financial in 2020, Reveal Logikcull for Case Management in 2021, Mitel CX for Generative AI Platforms in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Baltimore is running and its propensity to invest more and deepen its relationship with Workday , Reveal , Relativity or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Baltimore revenues, which have grown to $1.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Baltimore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Baltimore Tech Stack and Enterprise Applications
City of Baltimore ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, the City of Baltimore implemented Workday Financial Management to centralize and modernize core financial operations across its municipal agencies. The Workday Financial Management deployment is framed as an ERP Financial initiative designed to manage, automate, and connect key processes within the City’s network of agencies, services, and people, with an explicit vision to save valuable time and money.
The implementation is configured to support standard ERP Financial functional workflows including a central general ledger, accounts payable, accounts receivable, budgeting and planning, procurement orchestration, and consolidated financial reporting. The project is being delivered in a phased approach that aligns module configuration to agency requirements and to the City’s guiding principles for decision making, timeliness, and cost effectiveness.
Operational scope covers multiple City agencies and is driven by subject matter experts appointed from each agency, a consulting cohort with prior Workday experience, and a dedicated change management and training team. The program emphasizes governance of financial processes and transactional standardization, and it is structured to create accountability and transparency across finance and related administrative functions.
Project governance is led by an Executive Steering Committee with named executive sponsors Quinton Herbert, Department of Human Resources Director and Chief Human Capital Officer, Henry Raymond, Department of Finance Director and Chief Financial Officer, and Todd Carter, Chief Digital Officer and CIO at the Baltimore City Office of Information Technology. Responsibilities assigned to the committee include overall budget allocation, executive decision making on project direction, and serving as the final escalation path, while change management and training resources are tasked with ensuring user readiness and adoption of Workday best practices.
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City of Baltimore ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Reveal | Legacy | Reveal Logikcull | Case Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, City of Baltimore implemented Reveal Logikcull as a Case Management solution to standardize eDiscovery workflows for its Law Department. The deployment targeted support for identification, preservation, collection, processing and production of Electronically Stored Information in civil and criminal matters across Circuit Court, District Court, State Appellate, and Federal court proceedings.
Reveal Logikcull was configured to serve as the primary eDiscovery review and case management environment for e-discovery attorneys and the eDiscovery team, enabling evidence intake, search and review workflows, tagging and redaction, and production packaging. Functional capabilities emphasized by implementation included ESI ingestion and processing, review set management, role based access controls for legal reviewers, and tools to support defensible chain of custody and audit trails typical of Case Management platforms.
Operational scope centered on the Law Department and related legal staff, including assistant solicitors and litigation teams preparing briefs, motions and court filings. The implementation included collaboration with the in-house eDiscovery team to develop end user training and standard operating procedures, positioning internal staff as expert technical users who guide preservation, collection and production decisions during litigation.
Governance and workflow restructuring emphasized consistent, repeatable and legally defensible processes for managing ESI, with the e-discovery attorney role providing technical oversight and training for legal reviewers. Reveal Logikcull was positioned to support the City of Baltimore Case Management objectives by unifying eDiscovery tasks under a common platform, improving procedural consistency across the Law Department without introducing external system replacement claims.
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Legal Practice Management | ERP Services and Operations |
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2021 | 2021 |
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City of Baltimore AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel CX | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, the City of Baltimore implemented Mitel CX, classified as Generative AI Platforms, to modernize contact-center operations and enable a distributed agent model. The deployment targeted 458 ACD agents and enabled those agents to work remotely across city managed locations, supporting workforce flexibility and resiliency while creating a hybrid capable contact center environment.
Mitel CX was deployed alongside Mitel Workflow Studio to simplify contact center processes and to support GenAI driven automation across routing and agent workflow orchestration. Configuration work focused on ACD routing logic, agent desktop and presence capabilities, and workflow orchestration consistent with enterprise contact center practices, and the program explicitly aimed to streamline processes and enable hybrid operation for constituent services and customer facing teams.
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City of Baltimore Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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City of Baltimore Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2025 | 2025 |
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City of Baltimore Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2011 | 2011 |
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City of Baltimore CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center, Customer Experience, Interactive Voice Response (IVR) | CRM |
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2014 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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City of Baltimore TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2025 | 2025 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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City of Baltimore IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at City of Baltimore
| First Name | Last Name | Title | Function | Department | Phone | |
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Deputy Director of Infrastructure | Director | Finance | |
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Senior IT Project Manager | Manager | IT | |
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IT Manager / Network Engineer | Manager | IT | |
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IT Specialist | Manager | IT | |
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Apps Being Evaluated by City of Baltimore Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Baltimore IT executives and key decision makers. This section highlights City of Baltimore's latest recorded technology evaluations, including Pronto XI Distribution for Supply Chain Management on 2026-04-01, Toast POS for Point Of Sale on 2025-08-18, and ADP Payroll for Payroll on 2025-04-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Baltimore digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-01 | City of Baltimore | Evaluated | Pronto Software | Pronto XI Distribution | Supply Chain Management | SCM |
| 2025-08-18 | City of Baltimore | Evaluated | Toast | Toast POS | Point Of Sale | ERP Services and Operations |
| 2025-04-24 | City of Baltimore | Evaluated | ADP | ADP Payroll | Payroll | HCM |
| 2025-01-22 | City of Baltimore | Evaluated |
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Learning and Development | HCM |
FAQ - APPS RUN THE WORLD City of Baltimore Technographics
City of Baltimore is a Government organization based in United States,
with around 12500 employees and annual revenues of $1.03 billion.
City of Baltimore operates a diverse technology stack with applications such as
Workday Financial Management, Reveal Logikcull and Mitel CX,
covering areas like ERP Financial, Case Management and Generative AI Platforms.
City of Baltimore has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Reveal and Mitel.
City of Baltimore recently adopted applications including
Mitel CX in 2025, Monday.com WorkCanvas in 2025 and Everbridge Resident Connection in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Baltimore’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Baltimore’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Baltimore technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.