Baltimore, 21202, MD,
United States
City of Baltimore Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Baltimore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12500 City of Baltimore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Baltimore has purchased the following applications: Workday Financial Management for ERP Financial in 2020, Reveal Logikcull for Case Management in 2021, Mitel CX for Generative AI Platforms in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Baltimore is running and its propensity to invest more and deepen its relationship with Workday , Reveal , Relativity or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Baltimore revenues, which have grown to $1.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Baltimore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Reveal | Legacy | Reveal Logikcull | Case Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, City of Baltimore implemented Reveal Logikcull as a Case Management solution to standardize eDiscovery workflows for its Law Department. The deployment targeted support for identification, preservation, collection, processing and production of Electronically Stored Information in civil and criminal matters across Circuit Court, District Court, State Appellate, and Federal court proceedings.
Reveal Logikcull was configured to serve as the primary eDiscovery review and case management environment for e-discovery attorneys and the eDiscovery team, enabling evidence intake, search and review workflows, tagging and redaction, and production packaging. Functional capabilities emphasized by implementation included ESI ingestion and processing, review set management, role based access controls for legal reviewers, and tools to support defensible chain of custody and audit trails typical of Case Management platforms.
Operational scope centered on the Law Department and related legal staff, including assistant solicitors and litigation teams preparing briefs, motions and court filings. The implementation included collaboration with the in-house eDiscovery team to develop end user training and standard operating procedures, positioning internal staff as expert technical users who guide preservation, collection and production decisions during litigation.
Governance and workflow restructuring emphasized consistent, repeatable and legally defensible processes for managing ESI, with the e-discovery attorney role providing technical oversight and training for legal reviewers. Reveal Logikcull was positioned to support the City of Baltimore Case Management objectives by unifying eDiscovery tasks under a common platform, improving procedural consistency across the Law Department without introducing external system replacement claims.
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Legal Practice Management | ERP Services and Operations |
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2021 | 2021 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel CX | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, the City of Baltimore implemented Mitel CX, classified as Generative AI Platforms, to modernize contact-center operations and enable a distributed agent model. The deployment targeted 458 ACD agents and enabled those agents to work remotely across city managed locations, supporting workforce flexibility and resiliency while creating a hybrid capable contact center environment.
Mitel CX was deployed alongside Mitel Workflow Studio to simplify contact center processes and to support GenAI driven automation across routing and agent workflow orchestration. Configuration work focused on ACD routing logic, agent desktop and presence capabilities, and workflow orchestration consistent with enterprise contact center practices, and the program explicitly aimed to streamline processes and enable hybrid operation for constituent services and customer facing teams.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience, Interactive Voice Response (IVR) | CRM |
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2014 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2025 | 2025 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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