City of Boston
1 City Hall Square. Ste 500,
Boston, 2201, MA,
United States
Boston, 2201, MA,
United States
1 617-635-4000
Government
City of Boston Technographics
City of Boston Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Boston and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 City of Boston employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Boston has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2012, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2017, Reveal Trial Director for Case Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Boston is running and its propensity to invest more and deepen its relationship with Oracle , Upaknee , iCIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Boston revenues, which have grown to $3.76 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Boston intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Boston Tech Stack and Enterprise Applications
City of Boston ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, the City of Boston implemented Oracle PeopleSoft ERP as its central ERP Financial application, delivering a full Financials System upgrade across the municipal finance organization. The deployment positioned Oracle PeopleSoft ERP to serve as the authoritative financial management layer for city accounting and fiscal workflows while aligning with the Mayor and CIO priorities for information driven governance.
The implementation focused on core ERP Financial capabilities, configured for municipal financial practices and fund accounting. Functional modules and capabilities implemented included general ledger, accounts payable, accounts receivable, budgeting, procurement and fiscal reporting, with configuration and automation to support recurring governmental close processes and internal control requirements.
Oracle PeopleSoft ERP was delivered within an enterprise application portfolio that included an Asset Management System, Maximo, and a Cash Management system, Inovah, and it was coordinated alongside Licensing and Permitting expansions and the Citys Open Government initiatives. Operational coverage extended across city departments under DoIT and the Mayor's office, enabling financial workflows to be aligned with constituent services and program delivery functions.
Governance and rollout were driven by the Mayor level commitment to technology and a CIO reporting structure that emphasized cross departmental capacity building and innovation. The PeopleSoft Financials upgrade is described as a core element of enhanced enterprise capabilities, supporting broader municipal initiatives and the Citys effort to improve government efficiency and citizen engagement.
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Subscription and Recurring Billing | ERP |
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2017 | 2017 |
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City of Boston HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, City of Boston implemented iCIMS Recruit Applicant Tracking System on its public website. The deployment positioned iCIMS Recruit Applicant Tracking System as the city's public careers portal and online application intake layer, handling job postings, candidate submissions, and status communications for the municipal workforce of roughly 30,000 employees.
The implementation used standard Applicant Tracking System capabilities, configured for requisition management, candidate tracking, screening and interview workflow orchestration. Configurations included job posting templates, candidate screening and status automation, offer and rejection communications, and role based access for HR and hiring managers. The system was configured to publish jobs to the public careers pages and capture applicant data through web based application forms.
Operational ownership resided with municipal Talent Acquisition and central HR, enabling standardized hiring approvals and workflow governance across city departments. The iCIMS Recruit Applicant Tracking System supported hiring manager collaboration, compliance oriented record keeping, and centralized candidate lifecycle tracking tied to the city's recruitment processes.
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Core HR | HCM |
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2002 | 2017 |
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Payroll | HCM |
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2002 | 2017 |
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Workforce Management, Workforce Scheduling | HCM |
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2013 | 2013 |
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City of Boston ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Reveal | Legacy | Reveal Trial Director | Case Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, the City of Boston implemented Reveal Trial Director within its Public Records Office to manage high-volume public records and FOIA request workflows. The implementation positioned Reveal Trial Director as a Case Management platform to centralize intake, case tracking, and document assembly for disclosure requests.
Reveal Trial Director was configured to support document review, tagging, redaction workflows, and production set generation, aligning with typical Case Management capabilities for records and litigation support. The use of the Reveal Trial Director is inferred as part of the City’s broader adoption of Reveal’s records-management and litigation tools, rather than documented in a standalone Trial Director case study, and the full application name Reveal Trial Director appears in vendor materials describing the deployment.
Operational scope covered the City of Boston Public Records Office handling municipal FOIA workloads, with governance centralized under the Director of Public Records and workflows standardized for intake, review assignment, and release approval. The Director of Public Records reported significant time savings in responding to requests, an explicit outcome cited in vendor-sourced documentation.
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City of Boston Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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City of Boston Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Event Management | Collaboration |
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2022 | 2022 |
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City of Boston Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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City of Boston CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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City of Boston EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2011 | 2012 |
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City of Boston ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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City of Boston PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2014 | 2014 |
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City of Boston TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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City of Boston PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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City of Boston IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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City of Boston CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Boston
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Boston Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Boston IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Boston digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Boston Technographics
City of Boston is a Government organization based in United States,
with around 30000 employees and annual revenues of $3.76 billion.
City of Boston operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, iCIMS Recruit Applicant Tracking System and Reveal Trial Director,
covering areas like ERP Financial, Applicant Tracking System and Case Management.
City of Boston has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, iCIMS and Reveal.
City of Boston recently adopted applications including
Microsoft Power BI in 2022, Airtable in 2022 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Boston’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Boston’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Boston technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.