Cincinnati, 45231, OH,
United States
City of Cincinnati Emergency Communications Center Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Cincinnati Emergency Communications Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 City of Cincinnati Emergency Communications Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Cincinnati Emergency Communications Center has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2021, Nice Inform for Call Tracking and Recording in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Cincinnati Emergency Communications Center is running and its propensity to invest more and deepen its relationship with Cisco Systems , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Cincinnati Emergency Communications Center revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Cincinnati Emergency Communications Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
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Web Content Management | Content Management |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | Nice Inform | Call Tracking and Recording | CRM | n/a | 2024 | 2024 |
In 2024, the City of Cincinnati Emergency Communications Center implemented NICE Inform Elite, referenced in procurement as Nice Inform, in the Call Tracking and Recording category to consolidate incident data and automate performance tracking and quality assurance workflows. The Cincinnati ECC is a combined 911/311 center serving the Cincinnati metro area, handling approximately 750,000 emergency and non-emergency calls annually, with non-emergency 311 volume projected to double over the next year. The implementation purpose was to provide a single system of record for incident data and reduce the latency of reporting and analysis for operational decision making.
Nice Inform was configured to deliver an intelligence center of capabilities, including dozens of real-time dashboards and metrics focused on call handling and response, automated data analysis and performance metrics reporting, and user-configurable dashboards that administrative staff can create without technical expertise. The deployment included automated quality assurance workflows driven by CAD incident type, support for targeted QA sampling of high-risk incidents such as cardiac arrests, and recording of both audio and screen activity so operational support can review what telecommunicators said, heard and did during calls.
Operational integration points described in the deployment include use of ASAP-to-PSAP alarm feeds to separate alarm incidents from traditional 911 calls, CAD incident tagging to trigger QA and reporting, and verification of proper call transfer to the 988 Suicide and Crisis Lifeline for relevant incidents. The ECC built custom dashboards to track ASAP-to-PSAP alarm volumes and dispositions, and separate dashboards to analyze police usage of self-service tools versus calling 911 operators, enabling ongoing monitoring of these inputs alongside standard call metrics.
Governance and process changes center on automated QA and near real-time visibility, enabling supervisors to conduct timely coaching, training and feedback rather than waiting weeks for reports. Administrative staff and operational support staff are positioned to iterate dashboarding and investigation workflows directly, while the platforms combined audio and screen capture supports troubleshooting of system issues and human factors that impact call handling. The implementation narrative focuses on structural capability for continuous improvement, immediate dashboarding and quantification of alarm dispositions and high-risk call reviews.
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Marketing Analytics | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2011 | 2011 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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