City of Corona
400 S. Vicentia Ave,
Corona, 92882, CA,
United States
Corona, 92882, CA,
United States
1 951-736-2260
Government
City of Corona Technographics
City of Corona Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Corona and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 City of Corona employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Corona has purchased the following applications: CivicPlus SeeClickFix for Enterprise Asset Management in 2010, Microsoft QnA Maker for Natural Language Processing in 2018, Microsoft Power BI for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Corona is running and its propensity to invest more and deepen its relationship with CivicPlus , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Corona revenues, which have grown to $337.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Corona intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Corona Tech Stack and Enterprise Applications
City of Corona ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicPlus SeeClickFix | Enterprise Asset Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, the City of Corona implemented CivicPlus SeeClickFix as its 311 CRM to capture resident-submitted reports and support public works workflows. The CivicPlus SeeClickFix deployment was positioned within an Enterprise Asset Management context to provide structured intake for water and stormwater related service requests and to increase public engagement.
The implementation emphasized resident-submitted reports and specialized water categories, enabling frontline intake, categorical triage, and routing to municipal crews. CivicPlus SeeClickFix functioned as a reporting and case management layer, standardizing incident classification for water conservation, leak reporting, and stormwater complaints, and providing a single record of citizen interactions for operational teams.
Operational coverage centered on city public works, water, and stormwater functions across the City of Corona in California, United States. The system provided actionable data to those departments, supporting prioritization and response workflows while consolidating public input into municipal work queues and asset maintenance planning.
Between June 2015 and March 2018 the city attributes nearly 4.4 billion gallons conserved in part to resident reporting through CivicPlus SeeClickFix, an explicit outcome tied to the platform. The deployment increased public engagement and delivered data that the city used to inform water and stormwater management decisions, while governance focused on integrating citizen reports into existing municipal operational processes.
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City of Corona AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft QnA Maker | Natural Language Processing | AI-Powered Application | Redapt, formerly Attunix | 2018 | 2018 |
In 2018, the City of Corona implemented Microsoft QnA Maker to power a public-facing chatbot for citizen services. Microsoft QnA Maker is in the Natural Language Processing category and was deployed alongside other Azure Cognitive Services to surface answers to citizen FAQs and reduce call volume.
The deployment centralized an editable knowledge base as the primary content store for QnA pairs and authored responses, enabling nontechnical content owners to update FAQs and control answer phrasing. Configuration emphasized question and answer mapping, automated retrieval ranking, and fallback handling to route unanswered queries to human channels, consistent with Natural Language Processing workflows.
Attunix, now operating as Redapt, served as the systems integrator and built the chatbot using QnA Maker and additional Azure Cognitive Services, hosting the solution as a public facing conversational interface for residents in the United States. Operational scope targeted citizen services and customer support processes across the City of Corona, leveraging Azure hosted services for runtime and knowledge management.
Governance centered on a single editable knowledge base and content update workflows to maintain accuracy and reduce staff handling time, and the City of Corona reported improved response times and staff efficiency alongside lower contact center volume as outcomes documented in the case study.
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Natural Language Processing | AI-Powered Application |
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2017 | 2017 |
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City of Corona Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015, the City of Corona deployed Microsoft Power BI as part of an integrated Analytics and BI platform to support municipal reporting and decision making. The rollout accompanied a broader cloud migration that moved mission critical IT infrastructure to Microsoft Azure Government and Office 365, a move intended to lower on premise operational burden and enable support with minimal IT staff.
The Microsoft Power BI implementation emphasized core Analytics and BI capabilities, including centralized reporting, interactive dashboards, shared datasets and workspaces, and self service analytics to enable the economic development team and other departmental stakeholders. Configuration work focused on workspace governance, role based access to reports, scheduled data refreshes, and published dashboards to standardize operational reporting across city functions.
Integrations were explicitly anchored to Microsoft Azure Government for data hosting and identity, and to Office 365 for collaboration and report distribution, creating a unified data and productivity stack. The operational scope began with the economic development team and scaled to citywide consumption, aligning IT operations, departmental reporting workflows, and executive dashboards.
Governance and rollout were accelerated through the Microsoft FastTrack success service, which the City used to standardize deployment processes, establish security controls, and onboard users. The City of Corona reported improved insight and collaboration, continuity and faster deployment, and increased security as outcomes of the integrated Microsoft Power BI and cloud platform adoption.
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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City of Corona CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2010 | 2010 |
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Customer Experience | CRM |
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2021 | 2021 |
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City of Corona ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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City of Corona IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2017 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Corona
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Corona Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Corona IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Corona digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Corona Technographics
City of Corona is a Government organization based in United States,
with around 2000 employees and annual revenues of $337.0 million.
City of Corona operates a diverse technology stack with applications such as
CivicPlus SeeClickFix, Microsoft QnA Maker and Microsoft Power BI,
covering areas like Enterprise Asset Management, Natural Language Processing and Analytics and BI.
City of Corona has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CivicPlus and Microsoft.
City of Corona recently adopted applications including
Hotjar in 2021, ServiceNow ITSM in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Corona’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Corona’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Corona technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.