Dunlap, 37327, TN,
United States
City of Dunlap, TN Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Dunlap, TN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 City of Dunlap, TN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Dunlap, TN has purchased the following applications: In-House ERP for ERP Financial in 2010, BIS UtilityFlex for Utilities Customer Care and Billing in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Dunlap, TN is running and its propensity to invest more and deepen its relationship with In-House Applications , Business Information Systems, an i3 Verticals Company or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Dunlap, TN revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Dunlap, TN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ERP | ERP Financial | ERP Financial Management | n/a | 2010 | 2010 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Business Information Systems, an i3 Verticals Company | Legacy | BIS UtilityFlex | Utilities Customer Care and Billing | CRM | n/a | 2016 | 2016 |
In 2016, the City of Dunlap, TN deployed BIS UtilityFlex for Utilities Customer Care and Billing and exposed the vendor hosted customer portal through their public website at secure.utilityflex.com/?entity=dunlap. BIS UtilityFlex is the primary application supporting customer account access and billing workflows for the municipality.
The implementation of BIS UtilityFlex includes core Utilities Customer Care and Billing capabilities such as customer account management, bill generation with configurable rate schedules, automated meter to cash sequencing, adjustments and account statements, and online payment acceptance through the hosted portal. The configuration reflects small municipality needs with streamlined account segmentation and bill cycle management aligned to water and sewer service billing practices.
Operational coverage centers on the municipal utility billing and finance functions, with the BIS UtilityFlex portal serving as the customer self service interface on the City of Dunlap website. Governance focused on consolidating billing and customer service workflows into the vendor portal, standardizing online account lookup and payment handling while retaining local control of rate configuration and account reconciliation processes.
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