City of Greenville, TX
2821 WASHINGTON STREET,
Greenville, 75401, TX,
United States
Greenville, 75401, TX,
United States
1 903-457-3100
Government
City of Greenville, TX Technographics
City of Greenville, TX Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Greenville, TX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 City of Greenville, TX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Greenville, TX has purchased the following applications: IBM AS/400 for ERP Financial in 2012, Tyler Enterprise Asset Management for Enterprise Asset Management in 2022, CivicEngage for Citizen Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Greenville, TX is running and its propensity to invest more and deepen its relationship with IBM , Tyler Technologies , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Greenville, TX revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Greenville, TX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Greenville, TX Tech Stack and Enterprise Applications
City of Greenville, TX ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM AS/400 | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, City of Greenville, TX implemented IBM AS/400 as an ERP Financial platform to manage municipal billing and core financial processing. IBM AS/400 served as the primary application for billing operations and municipal financial record keeping across the city IT estate.
The implementation centered on AS400 Billing Software and operated alongside Incode Billing Software, supporting billing workflows, accounts receivable and transactional posting consistent with ERP Financial functionality. Configuration work emphasized server-based transaction processing, scheduled batch jobs and role based access controls for finance and billing staff.
The IBM AS/400 environment ran on several on premise servers connected to the municipal intranet and supported more than 150 workstations plus Microsoft Exchange for messaging. Operational coverage extended into video systems, OSx and iOS machines, printers, HVAC controllers and other field technical equipment that the IT team maintained, with interoperability provided over the internal network.
Governance and operations centralized responsibility for maintaining servers, AS400 Billing Software, Incode Billing Software, the intra network and Exchange, with IT staff performing system administration, workstation support and field equipment maintenance. An Advertising Technician role within the organization combined technical operations with marketing duties, producing newspaper ads, commercials and newsletters, managing sound and video equipment, handling customer education and supporting marketing budget activities while also maintaining relevant audio visual and computing infrastructure.
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City of Greenville, TX ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022, the City of Greenville, TX signed for Tyler Enterprise Asset Management, in the Enterprise Asset Management category, alongside Enterprise Permitting & Licensing to modernize permitting and customer portals. The vendor announced the agreement in December 2022 and targeted a go live thereafter, establishing the year as the formal start of the multi-solution initiative.
The implementation centers on Tyler Enterprise Asset Management and is scoped to update asset and work order processes across municipal operations, with emphasis on public works, utilities and facilities maintenance workflows. Configuration is expected to prioritize core Enterprise Asset Management capabilities including an asset registry, work order management, maintenance scheduling and lifecycle tracking, and alignment of asset records with permitting and customer portal interactions through the concurrent Enterprise Permitting & Licensing purchase.
Program governance is oriented around cross department workflow standardization and centralized configuration ownership to support citizen service improvements and collaboration, with rollout timing driven by the post December 2022 vendor announcement. The initiative frames Tyler Enterprise Asset Management as the operational backbone for municipal asset and maintenance processes, while Enterprise Permitting & Licensing addresses customer facing portals and permitting workflows.
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Government ERP | ERP Services and Operations |
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2014 | 2014 |
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Government ERP | ERP Services and Operations |
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2022 | 2023 |
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City of Greenville, TX CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2021 | 2021 |
In 2021, the City of Greenville, TX deployed CivicEngage as its Citizen Engagement application on the municipal website. CivicEngage is implemented as the city website platform to centralize public notices, news publishing, event calendars, and online resident interactions, establishing the City of Greenville, TX CivicEngage Citizen Engagement relationship for public communication and service access.
The implementation focuses on core Citizen Engagement capabilities common to municipal deployments, including web content management, event and calendar management, online forms for service requests and permit intake, and a searchable news and alerts stream. CivicEngage was configured to support role based content publishing, accessibility compliance, and responsive delivery for desktop and mobile visitors, with templates and content types aligned to city communications and service workflows.
Operational coverage is the city website, with use cases spanning communications, parks and recreation event listings, public notices, and citizen service intake across municipal departments. Governance has been structured around editorial roles and publishing workflows to control approvals and updates to agendas and notices, and the platform is instrumented to support ongoing content management and community engagement processes on the municipal site.
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Utilities Customer Care and Billing | CRM |
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2014 | 2014 |
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City of Greenville, TX ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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City of Greenville, TX IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Greenville, TX
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Greenville, TX Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Greenville, TX IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Greenville, TX digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Greenville, TX Technographics
City of Greenville, TX is a Government organization based in United States,
with around 120 employees and annual revenues of $30.0 million.
City of Greenville, TX operates a diverse technology stack with applications such as
IBM AS/400, Tyler Enterprise Asset Management and CivicEngage,
covering areas like ERP Financial, Enterprise Asset Management and Citizen Engagement .
City of Greenville, TX has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, Tyler Technologies and CivicPlus.
City of Greenville, TX recently adopted applications including
Tyler Enterprise Asset Management in 2022, Tyler ERP Pro in 2022 and CivicEngage in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Greenville, TX’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Greenville, TX’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Greenville, TX technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.