City of Hayward
777 B Street,
Hayward, 94541, CA,
United States
Hayward, 94541, CA,
United States
1 510-583-4000
Government
City of Hayward Technographics
City of Hayward Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Hayward and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 910 City of Hayward employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Hayward has purchased the following applications: Tyler Munis HCM for Core HR in 2012, GOGov Code Enforcement for Case Management in 2014, Granicus govMeetings for Audio Video and Web Conferencing in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Hayward is running and its propensity to invest more and deepen its relationship with Tyler Technologies , GOGov , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Hayward revenues, which have grown to $169.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Hayward intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Hayward Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis HCM | Core HR | HCM | n/a | 2012 | 2012 |
In 2012, the City of Hayward implemented Tyler Munis HCM as part of a broader Munis ERP deployment. Tyler Munis HCM, classified as Core HR, was procured through a formal RFP process managed by internal IT evaluation teams and the agreement included software licenses, professional services, maintenance and support.
Configuration emphasis centered on core human resources capabilities typical of the category, including centralized personnel records, payroll interfacing, benefits administration and employee self-service portals. Tyler Munis HCM was used to establish standard HCM workflows for hiring, position control and HR transactions, aligning human capital processes with municipal operational needs.
Operational coverage extended across municipal departments and an employee base of approximately 910, with self service functionality accessible to employees, vendors and constituents through the Munis suite. The HCM instance was implemented within the larger Munis footprint alongside financial management, utility billing and content management, enabling transactional handoffs between HR and finance and supporting employee-facing services.
Governance and rollout were directed by city IT leadership following the RFP evaluation, supported by Tyler provided implementation services and ongoing maintenance under an evergreen enhancement policy. City leadership articulated expectations that Tyler Munis HCM would modernize business methodology and improve day to day service delivery to constituents.
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Employee Self Service | HCM |
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2012 | 2012 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GOGov | Legacy | GOGov Code Enforcement | Case Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, City of Hayward implemented GOGov Code Enforcement. GOGov Code Enforcement is a web-based Case Management application used by the CODE ENFORCEMENT DIV to capture complainant information, property detail information, case investigation actions and notes, photos, and related case artifacts. The system is described in the city enterprise system catalog as not storing case data locally, with operational custody held by the code enforcement department.
Functionally the deployment centers on complaint intake and case lifecycle workflows, including complaint capture, case creation, investigation tracking, action and notes recording, and photographic evidence attachments. These modules support standard case management operations for municipal code enforcement, with configurable status tracking and audit trails appropriate for enforcement and administrative review.
The GOGov Code Enforcement implementation is documented to operate alongside and interface with the citys GIS and enterprise infrastructure components listed in the catalog, including ESRI ArcGIS for spatial context, Microsoft SQL Server used for backend data storage and retrieval supporting GIS, ESRI ArcGIS Server for web publishing and data sharing, Microsoft Exchange for email communications, Crywolf Alarm Billing for alarm incident data, Granicus Legistar for legislative business context, HLP Chameleon animal control for cross functional records, and the Accela Access Hayward customer relations module. These connections provide spatial linkage, backend persistence, case notification pathways, and cross system reference to customer and legislative records as described in the source catalog.
Governance and operational cadence are assigned to the CODE ENFORCEMENT DIV as primary data custodian, with supporting IT stewardship for backend GIS and web publishing components. The catalog indicates case and related system data are collected and updated on a daily basis, with some GIS publishing updated weekly, aligning maintenance windows and data refresh patterns across the integrated environment.
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Government ERP | ERP Services and Operations |
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2012 | 2012 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govMeetings | Audio Video and Web Conferencing | Collaboration | n/a | 2014 | 2014 |
In 2014, City of Hayward implemented Granicus govMeetings within its Audio Video and Web Conferencing portfolio. Granicus govMeetings was deployed as a cloud hosted meeting management and webcasting platform to support municipal public meetings, agenda publishing, live streaming and archived video playback for public records access. The deployment was provisioned to consolidate meeting media, agendas and supporting documents across city council and advisory body workflows and to provide a single source for meeting schedules and archives across departments.
The implementation emphasized configuration of modules for agenda management, minutes capture, live webcast and on demand video playback, and public access search and retrieval functionality. The system is listed alongside other enterprise systems in the city catalog including Granicus Legistar for legislative business, ESRI ArcGIS for geographic information, Microsoft SQL Server for backend storage and Microsoft Exchange for email, and it operates within municipal IT and administrative publishing processes. Governance centered on role based access controls, scheduled publishing workflows and IT platform administration to manage content publication and archival. Data stored in the Granicus govMeetings deployment includes meeting agendas, minutes, supporting documents and video archives, supporting the citys public records and meeting transparency obligations.
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2012 | 2012 |
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Citizen Engagement | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2012 | 2012 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Hayward
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Hayward Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Hayward IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Hayward digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Hayward Technographics
City of Hayward is a Government organization based in United States,
with around 910 employees and annual revenues of $169.0 million.
City of Hayward operates a diverse technology stack with applications such as
Tyler Munis HCM, GOGov Code Enforcement and Granicus govMeetings,
covering areas like Core HR, Case Management and Audio Video and Web Conferencing.
City of Hayward has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies, GOGov and Granicus.
City of Hayward recently adopted applications including
Zendesk Support Ticketing System in 2022, Constant Contact Email Marketing in 2021 and Intuit Mailchimp in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Hayward’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Hayward’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Hayward technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.